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If you need service or
assistance, we suggest
you follow these four steps:
1.
Before calling for assistance...
Performance
problems
often result from little things
you can find and fix Yourself without tools of any kind.
If your refrigerator
will not operate:
l
Is the power supply cord plugged
into a live circuit
with the proper voltage?
[See page
4.)
l
Have you checked
your home's main fuses or circuit
breaker
box?
l
Is the Temperature
Control turned ON?
If there is a mttling or jingling noise, or other un-
familtar
sounds:
l
Is something
on top or behind the refrigerator
mak-
ing noise when the refrigerator
is running?
l
New features on your new refrigerator
make new
sounds. You may be hearing
air flowing
from the
fans, timer clicks for the defrosting
cycle,
defrost
water draining
into the defrost pan,
If your ice maker will not operate:
l
Has the freezer had enough time to get cold? With a
new refrigerator, this might take overnight.
l
Is the signal arm ON. .in the down position?
l
Is the water valve turned on? Is water getting to the
ice maker?
If there is water in the defrost pan:
l
In hot, muggy
weather, this is normal. The pan can
even be half full. Make sure the refrigerator
is level so
the pan doesn't overflow.
If the lights are not working:
l
Have you checked
your home's main fuses or circuit
breaker
box?
l
Is the power supply cord plugged
into a live circuit
with the proper voltage?
(See page
4.)
If a bulb is burned out:
l
See instructions for changing
light bulbs on page
7.
Use appliance
bulbs only.
If the motor seems to run too much:
l
Is the condenser,
behind the base grille, free of dust
and lint?
l
On hot days, or if the room is warm, the motor natu-
rally runs longer
l
If the door has been opened
a lot, or if a large
amount of food has been put in, the motor will run
longer to cool down the interior.
Remember:
Motor running time depends
on dif-
ferent things: number
of door openings,
amount
of
food stored, temperature
of the room, setting of the
controls.
And, your new refrigerator
may be larger than your
old one so it has more space to be cooled. It also has
a regular freezer instead of a frozen food compati-
ment. All this means better refrigeration
and may re-
quire more running time than your old one.
0
FSP
@
FSP IS o registered
tradernor&
of WhIrlpool
Corporation
for quollty
ports
Look
for this svmbol
of quo1M-Y whenever
you
need
o replacement
port
for your
WhIrlpool
appllonce
FSP
replacement
parts
will fit rlghl
and
woti
right
because
thev
ore
made
to the some
exoctlno
specfflcot!o&
used
to build
every
new
_
Whlrlml
appliance
2. If you need assistance*...
Call Whirlpool COOL-LINE@ service assistance
telephone
number. Dial free from:
Contlnental
U.S.
. . . . . . . . . . . . . (800) 2534301
Michigan
. . . . . . . . . . . . . . . . . . . . (800) 632-2243
Alaska &I Hawali
. . . . . . . . . . . . (800) 253-1121
and talk with one of our trained Consultants. The Con-
sultant can instruct you in how to obtain satisfactory
operation
from your appliance
or, if service is neces-
sary, recommend
a qualified
service
company
in
your area.
3.
If you need service*...
[
FRANCHISED
SERVICE
1
Whirlpool
has a na-
tionwide
network
of
franchised TECH-CARE '
Service
Companies.
TECH-CARE
service
technicians
are trained
to fulfill
the product
warranty
and provide
after-warranty
service.
anywhere
in the United
States. To locate
TECH-
CARE sewice in your area, call our COOL-LINE service
assistance
telephone
number [see Step 2) or look in
your telephone
directory
Yellow Pages under:
APPLIANCES-HOUSEHOLD-
ELECTRICALAPPLIANCES-
MAJOR-
SERVICE
6 REPAIR
OR
MAJOR-
REPAIRING
6 PARTS
WHIRLPOOL
APPLIANCES
WHIRLPOOL
APPLIANCES
FRANCHISED
TECH-CARE SERVICE
FRANCHISED TECH-CARE SERVICE
SERVICE
COMPANIES
SERVICE
COMPANIES
XYZ SERVICE CO
XYZ SERVICE CO
123 MaDIe
999.9999
123 Maple.
< 999.9999
OR
WASHING
MACHINES,
DRYERS
.3 IRONERS-SERVICING
WHIRLPOOL
APPLIANCES
FRANCHISED
TECH-CARE
SERVICE
SERVICE
COMPANIES
XYZ SERVICE CO
123 Maple
999-9999
4. If you have a problem*...
Call our COOL-LINE service assistance
telephone
number (see Step 2) and talk with one of our Consul-
tants, or if you prefer, write to:
Mr. Stephen E. Upton, Sr. Vice President
Whirlpool
Corporation
Administrative
Center
2000 US-33 North
Benton Harbor, Ml 49022
*If you must call or write, please
provide:
model
number, serial number, date of purchase, and a com-
plete description
of the problem.
This information
is
needed
in order to better respond to your request for
assistance.
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