Table of Contents
Advertisement
12. Troubleshooting
The Red Led on the Biometric Reader
is blinking all the time
The keypad of the Biometric Reader
is not working
Enrollment from desktop reader can be
done, but the Fingerprints are not sent
to all Biometric Readers in the network
The Biometric Reader is not powered
ON. The tricolour LED is OFF.
Fingerprint (or PIN Code) is recognized
(the tricolor LED is green), but the
controller reports other ID number and
the access is denied
Electro static discharge influences the
Fingerprint Scan.
PIN Codes are working correctly, finger
scan does not work. The triocolour LED
is OFF.
Reader reading performance is
decreased
Fingerprint is not recognized normally
Questions? Call us toll-free at 1-877-226-3369
Push Buttons
Keypads
5502 Timberlea Blvd.,
Mississauga, ON Canada
L4W 2T7
There were 15 unsuccessful attempts of authentication (Finger or PIN).
The Red LED will turn off after the first accepted finger or PIN.
The operation Mode of the Biometric Reader is set as "Finger". Please
select "Keycode OR Finger" mode
• Check the Ser.No of the Readers.
• Check if proper termination is done as described before
• Check if the Communication wires (A & B) are properly connected
to the reader
Check the power Supply (red & black wire)
• If the user is not deleted from the reader and the same user is
enrolled again with new ID, the reader will recognize the finger with
the first ID. To resolve this, delete all users from the reader and
upload all users to the reader
• Check the Wiegand Bus (yellow & white wire)
• Check if the ground of the controller and the Biometric
Reader is the same
• Check if the length between Biometric Reader and the
controller is less than 50 m
Connect the housing of the Biometric Reader to the earth wire
• Fingerprint Sensor malfunction
• Check the Sensor position and its physical condition Reset the
system. Contact your installer
• Check if fingerprint reading area is dirty. Do not clean the
device with any form of liquid. Use soft and dry cloth only
Reading area is damaged. If the damage is minor, try to calibrate
the sensor
• Retry after drying the wetness of your finger
• When your finger is too dry, touch your forehead and try again
When you have a cut on your registered finger, register another
fingerprint
Strikes
Magnetic Locks
www.camdencontrols.com
Toll Free: 1.877.226.3369
Page 21 of 21
CV-940-20 Series
Key Switches
Relays & Timers
File: CV-940-20 Series
Installation Instructions.indd R1
Revision: 06/05/2015
Part No.: 40-82B175
Access Control
Advertisement
Table of Contents
