IBM Aptiva Hardware Handbook page 53

Table 6: Troubleshooting: Hardware problems (Continued)
If the problem is:
Can't read information on diskette or CD
Can't send information (write) to diskette
Can't format diskette
Keyboard doesn't work or only some keys
work
Note: If any of these problems continue after taking the actions listed, check your Services and Support Guide for information on
obtaining service.
Here's what to do:
1. Make sure you are using the correct type of diskette. Make sure the diskette is
formatted correctly.
2. Make sure the diskette or CD is inserted into the drive correctly.
3. Make sure the CD is clean and not scratched.
4. Try to read a diskette or CD that you know is good. If it works, the first diskette
or CD is damaged. If you can't read the information on the good diskette or
CD, there may be a problem with your diskette or CD-ROM drive.
5. Make sure the drive power and signal cables are securely attached to the back
of the drive. For instructions on working in the system unit, see page 79.
1. Make sure you are using the correct type of diskette. Make sure the diskette is
formatted correctly.
2. Make sure the diskette is not write-protected.
3. Make sure you are sending information to the correct drive.
4. Make sure there is space on the diskette for the information. (Try using a
blank, formatted diskette.)
5. Make sure the drive power and signal cables are securely attached to the back
of the drive. For instructions on working in the system unit, see page 79.
1. Make sure the diskette is not write-protected.
2. Make sure you are using the correct type of diskette.
3. Make sure the drive power and signal cables are securely attached to the back
of the drive. For instructions on working in the system unit, see page 79.
1. Make sure the keyboard cable is correctly and securely connected to the
keyboard port (not the mouse port) on the back of the system unit.
The keyboard port has this symbol next to it to help you:
2. Move your fingers across the keys. Make sure no keys are stuck.
3. Make sure you are using a screen that allows typing. Some screens do not.
4. Turn the system unit off, wait 10 seconds, and then turn the system unit on
again.
Troubleshooting tables 43