IBM Aptiva Hardware Handbook page 62

Table 6: Troubleshooting: Hardware problems (Continued)
If the problem is:
Modem/communications errors
When the computer is turned on, a picture
appears indicating a diskette should be
inserted into drive A
Note: If any of these problems continue after taking the actions listed, check your A Guide to HelpWare and All the Extras folder
for information on obtaining service.
50 Troubleshooting tables
Here's what to do:
1. Make sure the telephone cord is securely connected. Your Read me first
booklet shows how the cord should be connected.
2. Make sure the telephone line works by plugging a working telephone into the
same telephone outlet that the computer was plugged into. Then make sure
you can place a call.
3. Make sure you are calling the correct number, and that you are using the
correct communications settings. For additional help, see the user's guide for
your communications software.
4. Make sure no one is using the telephone while you are communicating with
another computer.
5. If some communications programs work but others do not, there may be a
configuration problem. For additional help, see the user's guide for your
communications software.
6. Make sure your modem cord is connected to an analog telephone line. For
additional help, see "Input/Output device information" on page 21.
7. Make sure the modem adapter card is installed correctly. For instructions on
installing adapter cards in a desktop system unit, see "Installing adapter
cards" on page 92. For instructions on installing adapter cards in a minitower
system unit, see "Installing adapter cards" on page 112.
1. Choose Startup Options from the Setup Utility main menu, and make sure
that Startup devices are set correctly.
2. Make sure the drive power and signal cables are securely attached to the back
of the hard disk drive. For instructions on working in the desktop system unit,
see page 87. For instructions on working in the minitower system unit, see
page 107.
3. Insert the Recovery diskette into drive A, and press F1. The Recovery diskette
is the one that you were instructed to create in First Steps. Follow the
instructions on your screen to restore the operating system files to your
computer's hard disk.
4. If you are not able to restore the operating system files to your computer's
hard disk or if you did not make a Recovery diskette, check your A Guide to
HelpWare and All the Extras folder for information on obtaining service.