IBM NetVista Hardware Maintenance Manual
IBM NetVista Hardware Maintenance Manual

IBM NetVista Hardware Maintenance Manual

Hardware maintenance manual (hmm) for aptiva and netvista 2255 and 2275 systems
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Hardware Maintenance Service
for Service Level A
For Micro Tower Model
Machine Type 2275
For Desktop Model
Machine Type 2255
i

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Summary of Contents for IBM NetVista

  • Page 1 Hardware Maintenance Service for Service Level A For Micro Tower Model Machine Type 2275 For Desktop Model Machine Type 2255...
  • Page 2 Note Before using this information and the product it supports, be sure to read the general information under “Notices“ on page 5. First Edition (March 2001) The following paragraph does not apply to any state or country where such provisions are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION "AS IS"...
  • Page 3: Table Of Contents

    Contents Notices................................5 Voltage Supply Switch Settings ........................5 Safety Information ............................6 Laser Compliance Statement .......................... 30 Trademarks ..............................31 Preface ................................32 General Information............................33 Introduction............................... 34 Product Overview............................. 35 Hardware Interfaces............................38 Flash (BIOS) Update Procedure........................40 BIOS-contained Model Number and Serial Number ..................
  • Page 4 Identifying the Parts of the System Unit......................105 Top Cover................................. 107 Adapter Cards............................108 Diskette Drive............................110 CD-ROM Drive............................111 Hard Disk Drive ..............................112 System Board..............................113 Power Supply............................115 Memory (DIMM) ............................116 Parts/Test Point Locations ........................... 117 Introduction...............................
  • Page 5: Notices

    Notices References in this publication to IBM products, programs, or services do not imply that IBM intends to make these available in all countries in which IBM operates. Any reference to an IBM product, program, or service is not intended to state or imply that only IBM’s product, program, or service may be used.
  • Page 6: Safety Information

    Safety Information DANGER To avoid a shock hazard, do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. To avoid shock hazard: The power cord must be connected to a properly wired and grounded receptacle. Any equipment to which this product will be attached must also be connected to properly wired receptacles.
  • Page 7 Caution: When replacing the battery, use only IBM Part Number 36L9077 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 8 DANGER Some CD-ROM drives contain an embedded Class 3A or Class 3B-laser diode. Note the following. Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. 32 Kg 55Kg (70.5...
  • Page 9 PERIGO Para evitar choques elétricos, não conecte ou desconecte nenhum cabo, nem efetue instalação, manutenção ou reconfiguração deste produto durante uma tempestade com raios. Para evitar choques elétricos: O cabo de alimentação deve ser conectado a um receptáculo corretamente instalado e aterrado. Todos os equipamentos aos quais este produto será...
  • Page 10 cuidado: Ao substituir a bateria, utilize apenas o Número de Peça IBM 36L9077 ou um tipo de bateria equivalente recomendado pelo fabricante. Se seu sistema possuir um módulo com uma bateria de lítio, substitua-o apenas pelo mesmo tipo de módulo, produzido pelo mesmo fabricante. A bateria contém lítio e pode explodir se não for utilizada, manuseada e descartada de forma adequada.
  • Page 11 PERIGO Algumas unidades de CD-ROM contém um diodo de laser da Classe 3A ou da Classe 3B. Observe o seguinte. Radiação de laser quando aberto. Não olhe diretamente para o feixe de laser, não olhe diretamente com instrumentos óticos, e evite exposição direta ao raio. 32 Kg 55Kg (70,5...
  • Page 16 DANGER Pour éviter tout risque de choc électrique, ne manipulez aucun câble et n'effectuez aucune opération d'installation, d'entretien ou de reconfiguration de ce produit au cours d'un orage. Pour éviter tout risque de choc électrique : Les cordons d'alimentation du présent produit et de tous les appareils qui lui sont connectés doivent être branchés sur des socles de prise de courant correctement câblés et mis à...
  • Page 17 Attention: Remplacez la pile usagée par une pile de référence identique exclusivement - voir la référence IBM 36L9077 - ou par une pile équivalente recommandée par le fabricant. Si votre système est doté d'un module contenant une pile au lithium, vous devez le remplacer uniquement par un module identique, produit par le même fabricant. La pile contient du lithium et présente donc un risque d'explosion en cas de mauvaise manipulation ou utilisation.
  • Page 18 DANGER Certaines unités de CD-ROM contiennent une diode laser de classe 3A ou 3B. Prenez connaissance des informations suivantes : Rayonnement laser lorsque le carter est ouvert. Évitez de regarder fixement le faisceau ou de l'observer à l'aide d'instruments optiques. Évitez une exposition directe au rayon. 32 Kg 55Kg Attention:...
  • Page 19 VORSICHT Aus Sicherheitsgründen bei Gewitter an diesem Gerät keine Kabel anschließen oder lösen. Ferner keine Installations-, Wartungs- oder Rekonfigurationsarbeiten durchführen. Aus Sicherheitsgründen: Gerät nur an eine Schutzkontaktsteckdose mit ordnungsgemäß geerdetem Schutzkontakt anschließen. Alle angeschlossenen Geräte ebenfalls an Schutzkontaktsteckdosen mit ordnungsgemäß geerdetem Schutzkontakt anschließen.
  • Page 20 achtung: Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer 36L9077 oder durch eine vom Hersteller empfohlene Batterie ersetzen. Wenn Ihr System ein Modul mit einer Lithium-Batterie enthält, ersetzen Sie es immer mit dem selben Modultyp vom selben Hersteller. Die Batterie enthält Lithium und kann bei unsachgemäßer Verwendung, Handhabung oder Entsorgung explodieren.
  • Page 21 VORSICHT Manche CD-ROM-Laufwerke enthalten eine eingebaute Laserdiode der Klasse 3A oder 3B. Die nachfolgend aufgeführten Punkte beachten. Laserstrahlung bei geöffneter Tür. Niemals direkt in den Laserstrahl sehen, nicht direkt mit optischen Instrumenten betrachten und den Strahlungsbereich meiden. 32 Kg 55Kg achtung: Beim Anheben der Maschine die vorgeschriebenen Sicherheitsbestimmungen beachten.
  • Page 22 PERICOLO Per evitare il pericolo di scosse elettriche durante i temporali, non collegare o scollegare cavi, non effettuare l'installazione, la manutenzione o la riconfigurazione di questo prodotto. Per evitare il pericolo di scosse elettriche: collegare il cavo di alimentazione ad una presa elettrica correttamente cablata e munita di terra di sicurezza; collegare qualsiasi apparecchiatura collegata a questo prodotto ad una presa elettrica correttamente cablata e munita di terra di sicurezza.
  • Page 23 ATTENZIONE: Quando si sostituisce la batteria, utilizzare solo una batteria IBM 36L9077o batterie dello stesso tipo o di tipo equivalente consigliate dal produttore. Se il sistema di cui si dispone è provvisto di un modulo contenente una batteria al litio, sostituire tale batteria solo con un tipo di modulo uguale a quello fornito dal produttore. La batteria contiene litio e può...
  • Page 24 PERICOLO Alcune unità CD-ROM contengono all'interno un diodo laser di Classe 3A o Classe 3B. Prestare attenzione a quanto segue: Aprendo l'unità vengono emesse radiazioni laser. Non fissare il fascio, non guardarlo direttamente con strumenti ottici ed evitare l'esposizione diretta al fascio. 32 Kg 55Kg ATTENZIONE:...
  • Page 27 PELIGRO Para evitar una posible descarga eléctrica, no conecte ni desconecte los cables ni lleve a cabo ninguna operación de instalación, de mantenimiento o de reconfiguración de este producto durante una tormenta eléctrica. Para evitar una posible descarga: El cable de alimentación debe conectarse a un receptáculo con una instalación eléctrica correcta y con toma de tierra.
  • Page 28 Caution: Al cambiar la batería, utilice únicamente la batería IBM Número de pieza 36L9077 o un tipo de batería equivalente recomendado por el fabricante. Si el sistema tiene un módulo que contiene una batería de litio, sustitúyalo únicamente por el mismo tipo de módulo del mismo fabricante. La batería contiene litio y puede explotar si no se utiliza, manipula o desecha correctamente.
  • Page 29 PELIGRO Algunas unidades de CD-ROM tienen incorporado un diodo de láser de Clase 3A o de Clase 3B Tenga en cuenta la siguiente información. Cuando la unidad está abierta se generan emisiones de rayos láser. No dirija la mirada al haz, no lo observe directamente con instrumentos ópticos y evite la exposición directa.
  • Page 30: Laser Compliance Statement

    Laser Compliance Statement The CD/DVD-ROM drive in the computer is a laser product. The CD/DVD-ROM drive's classification label (sample shown below) is located on the drive. CLASS 1 LASER PRODUCT APPAREIL A LASER CLASSE 1 LASER KLASSE 1 LUOKAN 1 LASERLAITE PRODUIT LASER CATEGORIE 1 The CD/DVD-ROM drive is certified in the U.S.
  • Page 31: Trademarks

    Trademarks The following are trademarks of the IBM Corporation in the United States or other countries or both: Operating System/2 OS/2 Personal System2 HelpCente PS/1 PS/2 AMD Duron and AMD Athlon are trademarks of Advance Micro Device, Inc. Microsoft, MS-DOS, Windows, and Windows NT are trademarks or registered trademarks of Microsoft Corporation. Other company, product, and service names may be trademarks or service marks of others.
  • Page 32: Preface

    Preface This manual contains service information for the Service Level A (SL-A) model of the IBM Personal Computer, worldwide. This manual is intended to be used as a stand-alone document to service Machine Types 2255 and 2275 product. It is divided into the following chapters: Notices contain important safety information and notices required to service this computer.
  • Page 33: General Information

    General Information General Information............................33 Introduction............................... 34 Product Overview............................. 35 Hardware Interfaces............................38 CMOS Reset ..............................39 Flash (BIOS) Update Procedure........................40 BIOS-contained Model Number and Serial Number ..................41 BIOS Setup Utility............................. 42 Working with the Setup Menus......................... 42 Start Options .............................
  • Page 34: Introduction

    Introduction This chapter gives a general overview of the Machine Types 2255 and 2275, describes the standard and optional features, and details functional and environmental specifications. Machine Type 2275 is a micro tower model, and machine Type 2255 is a desktop model.
  • Page 35: Product Overview

    Product Overview All machine Types mentioned above contain three PCI slots, and the system board supports AMD Duron microprocessor with 128KB L1 cache and 64KB L2 cache or AMD Athlon microprocessor with 128KB L1 cache and 256 L2 cache memory. Listed below are system features: Processors (Machine Types 2255 and 2275) Socket A (462 pins)
  • Page 36 S/PDIF connector (some models only) IEEE 1394 port (some models only) Diskette Drive AT-type 3.5-in. 1.44MB diskette drive. Hard Disk Drive 3.5-in., 1-in.height IDE AT drive. 512 KB cache buffer in hard disk drive. Average and minimum 11.1 ms seek-time, access time varies for the hard disk drive and the hard disk drive manufacturer.
  • Page 37 One 4-pin (2-wire) cable for hard disk drive light-emitting diode (LED) and (3-wire) cable for power light-emitting diode (LED). One 2-pin (2-wire) cable for power switch. One 4-pin (3-wire) cable for CD-ROM audio-in. One 20-pin ribbon cable for daughter board bezel supports USB, S/PDIF, Volume Control, Head Phone jack, and Microphone jack (or USB, USB, S/PDIF, Volume Control, Head Phone jack, and Microphone jack).
  • Page 38: Hardware Interfaces

    Hardware Interfaces The following peripheral interfaces for adapters, options, and drives are supported in the system unit. Table 1-1 System Board Hardware Interfaces Item Interface Expansion slot for I/O Three PCI (peripheral component interconnect) v2.1 compatible expansion slots that adapter cards operate at 33 MHz bus speed.
  • Page 39 CMOS Reset This system does not deny access to the BIOS Setup Utility. Execute “Load BIOS Default Settings” in BIOS Setup to clear the corrupted CMOS data. See “Load Optimized Defaults“on page 48.
  • Page 40: Flash (Bios) Update Procedure

    Flash (BIOS) Update Procedure The flash update procedure does not change the model number and serial number information in BIOS. NOTE: The following procedure is for the models come with the diskette. 1. Prepare a bootable DOS diskette with AWDFLASH.EXE and VXXYYZZ.BIN files The AWDFLASH.EXE is a flash utility program.
  • Page 41: Bios-Contained Model Number And Serial Number

    BIOS-contained Model Number and Serial Number The model number and serial number information is stored in BIOS ROM and displayed in the “Product Data” of BIOS Setup main menu. If a repair is completed by replacing the system board or installing a new BIOS ROM, then you need to enter the original system model number and serial number in the new BIOS ROM.
  • Page 42: Bios Setup Utility

    BIOS Setup Utility The Setup Utility lets you review and change important information about the computer and its hardware. Working with the Setup Menus Starting the Setup Utility Follow these steps to enter Setup when the computer is off: 1. Turn on your monitor. 2.
  • Page 43 The following table lists specific keys on the keyboard that will help you move through the Setup menus: Keys Function Use these arrow keys to highlight an option on the menu. (Press the Enter key to choose Down- or up-arrow key the option.) Left- or right-arrow key Use these arrow keys to make a selection and change an option’s setting.
  • Page 44 Drive B Determines the type of Drive B. (Optioal items: None; 720K, 3.5 in.; 1.44M, 3.5 in.) PS/2 Mouse Function Control Disabled: Remove any installed PS/2 mouse from functioning but frees up IRQ 12. Enabled: Allow the operating system to determine whether to enable or disable the mouse. Serial Port Setup Select this option to configure serial port.
  • Page 45: Start Options

    VIA OnChip PCI Device Select this option to enable or disable the AC97 Audio function, OnBoard LAN function, OnBoard Legacy Audio, Sound Blaster, Game Port, and so on. PS/2 Mouse Detect Function Determines whether the power-on selftest will check if there is a mouse attached to the mouse connector. Onboard FDD Controller Allow you to enable or disable the diskette drive (floppy disk drive) controller.
  • Page 46 Boot Up Floppy Seek Select Enabled to test the Floppy drive during POST. Boot Up Numlock Status Determines the default state of the numeric keypad. By default, the system boots up with NumLock on. Gate A20 Option This setting allows you to select how gate A20 is handled. Initially, gate A20 was handled via a pin on the keyboard. Today, the system chipset provide more common and much faster support than keyboards.
  • Page 47: Advanced Setup

    Advanced Setup You can set up some advanced hardware features in this function. If they are configured incorrectly, the system might malfunction. Cache Control Determines whether the internal or external cache will be enabled or disabled. If enabled, the memory access will speed up. ROM Shadowing Video BIOS Shadowing option determines whether video BIOS will be copied to RAM.
  • Page 48: Set Administrator Password

    3.Highlight the Save & Exit Setup Option, then press Enter. A dialog box appears SAVE to CMOS and EXIT(Y/N)? Load Optimized Defaults When you purchase an IBM personal computer, it is already configured for use. The original configuration settings, also called factory or default settings, are stored in the CMOS.
  • Page 49: Specifications

    Specifications Dimensions (width x depth x height): System unit: For machine type 2255: 305 mm (12.2 in.) x 88 mm (3.5 in.) x 380 mm (14.9 in.) For machine type 2275: 385 mm (15 in.) x 192 mm (7.5 in.) x 388 mm (15.2 in.) Weight: System unit: For machine type 2255:...
  • Page 50: Operating Requirements

    Operating Requirements All machines require two power inputs: one on the system unit and one on the monitor display. The system unit comes with a voltage selector switch, allowing selection of either 115 V ac or 230 V ac. This switch must be in the 230 V ac position when the machine is plugged into a 230 V ac electrical outlet.
  • Page 51: Special Tools

    Special Tools The following special tool is required to service this system when running the diagnostics program (PC-Doctor): Wrap plug, P/N 72X854...
  • Page 53: Check Procedures

    Check Procedures Check Procedures............................53 Introduction............................... 54 Start .................................. 55 Index of Symptoms, Messages, Error Codes, or Beeps................. 60 Troubleshooting..............................70 Factory-Installed Storage Devices ......................71 Factory-Installed Modem Card ......................... 73 Audio (Not Supported by Diagnostics Program)..................75 CD-ROM Drive............................76 Memory ..............................
  • Page 54: Introduction

    Introduction This chapter contains the check procedures used to diagnose the causes of product failures. The diagnostic information consists of: Start: This is the starting point for any diagnostic action. Based on high-level symptoms, the check procedure directs you to more detailed procedures to help resolve machine failures.
  • Page 55: Start

    Star This is the entry point for all check procedures. The check procedures use failure symptoms, Power-On Self Test (POST) error codes, or beeps to help determine the defective field replaceable unit (FRU). Follow the suggested check procedures or use the diagnostics diskette to determine the problem FRU. IMPORTANT: Replace FRUs ONLY when it is determined that the error is not a result of software, loose contacts, or dirty component surfaces.
  • Page 56 If a newly replaced FRU does not correct the problem: If you have reached this point of the check procedures and were instructed to replace a FRU but doing so did not correct the problem, reinstall the original FRU and go through "Start" again. If you want to print a copy of a BIOS Setup Utility screen to an attached printer, press Print Screen key, while the screen is displayed.
  • Page 57 Make sure that the monitor refresh rate is correct. Note any symptoms, messages, error codes, or beeps. Make sure that there are no diskettes or CDs in the drives. 002 - DOES AN IBM LOGO SCREEN APPEAR? (YES, READ AHEAD. NO, GO TO STEP 004.) Insert the diagnostics diskette in the diskette drive.
  • Page 58 005 - If the keyboard responds incorrectly, go to "Keyboard" on page 78. 006 - DOES THE SYSTEM CONFIGURATION REPORT CORRECTLY IDENTIFY THE DEVICES INSTALLED IN SYSTEM? (YES, READ AHEAD. NO, GO TO STEP 007.) Select Diagnostics from the diagnostics program menu. Select and execute All Tests.
  • Page 59 008 - DOES THE DIAGNOSTICS FINISH WITHOUT ANY ERRORS? (YES, READ AHEAD. NO, GO TO STEP 009.) If the Diagnostics \ All Tests did not detect a failure but the system still indicates a failure: Check all adapter card jumper settings. Check all adapter card switch settings.
  • Page 60: Index Of Symptoms, Messages, Error Codes, Or Beeps

    Index of Symptoms, Messages, Error Codes, or Beeps How to Use Error Messages: Use the messages, error codes, and beeps combinations that occur to diagnose failures. If more than one failure occurs, diagnose from the first failure that appears. The cause of the first failure can result in false messages, error codes, or beeps.
  • Page 61 NOTES: If an error message and incorrect audio response occur, diagnose the error message first. If you cannot run the diagnostics program tests but did receive a POST error code, diagnose the POST error message. If you did not receive any error message, look for a description of your error symptoms in " Error Symptoms List” on page 65. Check all power supply voltages, switch, and jumper settings before you replace the system board.
  • Page 62 Table 2-1 BIOS Error Codes, Messages, and Beeps List BIOS Error Codes, Action/FRU Messages, beeps To diagnose a problem, first find the BIOS error messages, codes, or beeps in left column. If directed to a check NOTE: procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.
  • Page 63 Table 2-1 BIOS Error Codes, Messages, and Beeps List BIOS Error Codes, Action/FRU Messages, beeps To diagnose a problem, first find the BIOS error messages, codes, or beeps in left column. If directed to a check NOTE: procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.
  • Page 64 Table 2-2 BIOS Error Codes, Messages, and Beeps List BIOS Error Codes, Messages, Action/FRU beeps To diagnose a problem, first find the BIOS error messages, codes, or beeps in left column. If directed to a check NOTE: procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.
  • Page 65 Table 2-3 Error Symptoms List Error Symptoms Action/FRU To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the NOTE: FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.
  • Page 66 Table 2-3 Error Symptoms List Error Symptoms Action/FRU To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the NOTE: FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.
  • Page 67 Table 2-3 Error Symptoms List Error Symptoms Action/FRU To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the NOTE: FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.
  • Page 68 Table 2-3 Error Symptoms List Error Symptoms Action/FRU To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the NOTE: FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.
  • Page 69 Table 2-3 Error Symptoms List Error Symptoms Action/FRU To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the NOTE: FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.
  • Page 70: Troubleshooting

    Troubleshooting Failing Parts or Assemblies: The check procedures generally help you trace a problem to one part or assembly. The last step of the specific check procedure you are using indicates that a part or assembly is failing. You should inspect the part or assembly before you decide to replace it.
  • Page 71: Factory-Installed Storage Devices

    Factory-Installed Storage Devices Use this check procedure to test any factory-installed drives. ATTENTION: The customer may have customized settings in the Setup Utility (other than default settings) on the computer you are servicing. Running the Setup Utility might alter those settings. Take note of the current settings and verify that the customer settings are in place when service is complete.
  • Page 72 Select Diagnostics from the PC-Doctor diagnostics program main menu. Select and execute Floppy Disk Test if you want to test the diskette drive. Select and execute Hard Disk Test if you want to test the hard disk drive. Select Interactive Tests from the PC-Doctor diagnostics program main menu, then select and execute CD-ROM/DVD Test if you want to test the CD-ROM drive.
  • Page 73: Factory-Installed Modem Card

    Factory-Installed Modem Card 001 - START Power off the system unit. In Windows Device Manager, make sure that the modem is not configured with a conflicting COM port and IRQ setting. Make sure that the communication software is configured with the correct COM and IRQ settings (same COM port and IRQ as the modem).
  • Page 74 004 - CAN THE MODEM DIAL OUT AND CONNECT TO ANY BBS SUCCESSFULLY? (YES, READ AHEAD. NO, GO TO STEP 005.) The modem adapter functions normally. End. 005 - Make sure that Windows Millennium is properly installed, and then power off the system unit. Plug the modem adapter card into a different PCI slot.
  • Page 75: Audio (Not Supported By Diagnostics Program)

    Audio (Not Supported by Diagnostics Program) Audio tests for the sound card cannot be carried out in the PC Doctor DOS diagnostics program. It is, however, NOTE: possible to carry out a dial tone test for the modem. While performing this check, you may need to enter and exit Microsoft Windows Millennium several times. When instructed to select an icon or button, double-click on the item with the mouse.
  • Page 76: Cd-Rom Drive

    004 - Perform the following under Windows Millennium. If an operating system other than Microsoft Windows Millennium is installed, the program screens and icons NOTE: may differ from these instructions. 1. Start Microsoft Windows Millennium. 2. Select the Start icon. 3.
  • Page 77 003 - DO THE TESTS OF OPEN/CLOSE TRAY BY DIAGNOSTICS PROGRAM AND BY DEPRESSING CD-ROM DRIVE BUTTON WORK? (YES, READ AHEAD. NO, GO TO STEP 006.) Load a known good data CD into the CD-ROM drive and try to read its content by typing DIR at DOS prompt. 004 - CAN A CD BE READ FROM THE CD-ROM DRIVE? (YES, THEN THE CD-ROM DRIVE FUNCTIONS NORMALLY.
  • Page 78: Memory

    Memory 001 - START Power off the system unit. Insert the diagnostics diskette into the diskette drive. Make sure that all DIMMs are installed correctly. Power on the system unit. Take note of any messages, error codes, or symptoms. 002 - DO YOU RECEIVE POST MEMORY ERROR MESSAGE? (YES, READ AHEAD.
  • Page 79: Mouse

    006 - DOES THE ERROR SYMPTOM STILL REMAIN? (YES, READ AHEAD. NO, GO TO STEP 007.) Replace the system board. End. 007 - Replace the keyboard. End. Mouse A sticking key button can cause the mouse to operate incorrectly. If you suspect this, go to "Keyboard" on page 78. NOTE: 001 - START...
  • Page 80 010 - Replace the mouse. End. 011 - Exit diagnostics program. Make sure that the mouse driver is properly installed. Go to step 002.
  • Page 81: Power Supply

    Power Supply 001 - START Power off the system unit. Check the power cord for continuity. Replace if necessary. Check for the correct line voltage from the power outlet, and verify that the voltage selector switch is set to the correct voltage.
  • Page 82 3.5-In. Diskette Drive End of Power Cable 006 - ARE THE VOLTAGES CORRECT AND DOES THE FAN RUN? (YES, READ AHEAD. NO, GO TO STEP 009) The power supply is working normally. If you suspect the on/off switch cable assembly, see Step 003. If the fan continues to run when all connectors are plugged back in, go to “Undetermined Problems”...
  • Page 83: Monitor

    Monitor First, set the system to VGA mode. To do this in Windows Millennium, press the F8 function key during startup. Safe mode (VGA) will be set for Windows Millennium. Use the operating system's video setup to change the monitor resolution. If the monitor type is set to the power saving mode, the screen remains black and the LED lights or flashes in amber color.
  • Page 84: Undetermined Problems

    Undetermined Problems If an error code is present, go to “Index of Symptoms, Messages, Error Codes, or Beeps” on page 60. If no error code is present, continue with this check. Check the power supply voltages (see “Power Supply Cable Connector Specifications" on page 122).
  • Page 85: Diagnostic Aids

    Diagnostic Aids Diagnostic Aids .............................. 85 Introduction............................... 86 Power-On Self Test............................87 Diagnostics Tools ............................. 88 Using Diagnostics Program from Recovery CD ..................88 Diagnostics Program Features......................... 89...
  • Page 86: Introduction

    Introduction This section explains the diagnostic aids, power-on self test (POST) and diagnostics program (PC-Doctor), that are available for troubleshooting problems on the system.
  • Page 87: Power-On Self Test

    Power-On Self Test Each time you power-on the system, the power-on self test (POST) is initiated. Several items are tested during POST, but is for the most part transparent to the user. POST checks the following: System Board Mouse Memory Parallel Port(s) SVGA Controller Serial Port(s)
  • Page 88: Diagnostics Tools

    Diagnostics Tools IMPORTANT: This manual is intended to test the IBM Machine Types 2255 and 2275 only. Testing devices, which are not included with the original product package, including other IBM products, prototype cards, or modifying hardware settings may give false errors and invalid system responses. The diagnostics not specifically made for this model may also report incorrect errors and information.
  • Page 89: Diagnostics Program Features

    Diagnostics Program Features Diagnostics program (PC-Doctor for DOS) includes the following features: Table 3-1. Diagnostics Program Features Main Menu Selections Submenu Selections Memory Test Diagnostics Hard Disk Test Floppy Disk Test Keyboard Interactive Tests Video Internal Speaker Mouse Joystick Test Diskette Printer Test SCSI Test...
  • Page 91: Repair Information

    Repair Information Repair Information ............................91 Removals and Replacements of machine type 2275 ..................92 Identifying the Parts of the System Unit......................93 Top Cover................................. 95 Adapter Cards............................96 Diskette Drive............................98 CD-ROM Drive............................99 Hard Disk Drive............................100 System Board ............................101 Power Supply............................
  • Page 92: Removals And Replacements Of Machine Type 2275

    Removals and Replacements of machine type 2275 BEFORE REMOVING ANY FRU, POWER-OFF THE COMPUTER UNPLUG ALL POWER CORDS FROM ELECTRICAL OUTLETS, THEN DISCONNECT ANY INTERCONNECTING CABLES. ATTENTION: The System board, processors, adapter cards, DIMMs, and upgrade processors can be damaged by electrostatic discharge.
  • Page 93: Identifying The Parts Of The System Unit

    Identifying the Parts of the System Unit This computer system has 4 bays, 3 of 4 bays have a factory-installed drive. The devices are 3.5” Diskette, optical drive (48X CD-ROM, 8x4x32x CDRW or 12x40x DVD-ROM drive) and 10GB hard disk (some models may have hard disk of 20, 30, 60 or 80 GB capacity).
  • Page 94 1. Expansion slots On the rear panel of the system unit are 3 slot openings for installation of adapter card. 2. System board 3. Hard Disk Drive This machine has a factory-installed 3.5” (10, 20 or 30 GB) hard disk drive. 4.
  • Page 95: Top Cover

    Top Cover To remove the top cover of this system unit: Remove the 3 screws that secure the top cover at the back of the system unit. Hold both sides of the system unit cover and push it backward about 25 inches. Lift the top cover up to remove it completely.
  • Page 96: Adapter Cards

    Adapter Cards Installing Adapter Cards Remove the top cover first. Remove the slot screw and slot cover for the appropriate expansion slot. Align and insert the adapter card into the adapter card connector. Secure the card with the screw to the system chassis. Reinstall all hardware and screws that you removed prior to the installation of the adapter card.
  • Page 97 Removing Adapter Cards Follow these steps to remove an adapter card: Position the system unit so that the card is accessible to you. If the adapter card has cables, disconnect them. Be sure to take note of where the cable is connected. You will have to reconnect these cables when you reinstall the card.
  • Page 98: Diskette Drive

    Diskette Drive To remove the diskette drive: Remove the screw that secures the power at the back of the system unit. Pull the latch on the drive mounting tray and the power upward to remove it completely. Disconnect the power and signal cables from the back of the diskette drive. Remove the two screws that hold the diskette drive to the mounting tray.
  • Page 99: Cd-Rom Drive

    CD-ROM Drive To remove CD-ROM Drive: Disconnect the power, sound and signal cables from the CD-ROM. Remove the two screws that secure the CD-ROM drive Open the door on the front of the computer. Slide the CD-ROM drive forward through the front opening and remove it. Reverse the procedure to install a new drive.
  • Page 100: Hard Disk Drive

    Hard Disk Drive To remove or replace the hard disk drive: Disconnect the power and signal cables from the diskette drive. Remove the two screws that secure the mounting tray at the bottom of the system unit. Pull the drive mounting tray upward and remove it. Remove the four screws (two on each side) that secure the hard diskette drive to the mounting tray.
  • Page 101: System Board

    System Board To remove the system board from the system: To remove the system board, you must remove the adapter cards first. Disconnect the power cable, CD-ROM cable, Diskette Drive cable, Hard Disk Drive cable, audio cable, power switch cable, speaker cable and LED cable from system board. Remove the four screws on system board.
  • Page 102: Power Supply

    Power Supply This system has a 155-watt switching power supply. 1. To remove the power supply. You must remove the top cover first. 2. Disconnect the power cable from the riser board and all drives. 3. Remove the screws in the machine rear that secure the power supply. 4.
  • Page 103 Memory (DIMM) This system has 2 system memory module sockets, DIMM 0 and DIMM 1. These sockets hold dual in line memory modules (DIMM) that provide up to maximum of 512 MB of system memory. Fill each system memory connector sequentially, starting at DIMM 0.
  • Page 104: Removals And Replacements Of Machine Type 2255

    Removals and Replacements of machine type 2255 BEFORE REMOVING ANY FRU, POWER-OFF THE COMPUTER, UNPLUG ALL POWER CORDS FROM ELECTRICAL OUTLETS, THEN DISCONNECT ANY INTERCONNECTING CABLES. ATTENTION: The System board, processors, adapter cards, DIMMs, and upgrade processors can be damaged by electrostatic discharge.
  • Page 105: Identifying The Parts Of The System Unit

    Identifying the Parts of the System Unit This computer system has 3 bays, each bay has a factory-installed drive in it. There will be some model with 3.5” diskette device. For no-FDD model, there will be one 3.5” bay that is open. There will be front accessible PCMCIA /Card bus supported by optional PCMCIA low profile PCI card (some models only).
  • Page 106 1. Power Supply This is a 120-watt switching power supply. 2. Modem card This system may include a V.90 56Kbps Data/Fax modem. 3. PCMCIA drive adapter card This device is only available only on some selected models. 4. IEEE 1394 adapter card The opening slot may be occupied by IEEE 1394 adapter card only on some selected models.
  • Page 107: Top Cover

    Top Cover To remove the top cover of this system unit: Shut sown your operating system, then remove any media (diskettes, CDs) form the drives, and turn off all attached devices and the computer. Unplug all power cords from electrical outlets. Disconnect all cables attached to the computer.
  • Page 108: Adapter Cards

    Adapter Cards Installing Adapter Cards Remove the screw that secures the adapter card retainer and slot cover. Then remove the card retainer and slot cover. Align and insert the adapter card into the adapter card slot. Secure the card with the screw that you removed in the first step. Reinstall all hardware (except for the slot cover, which cannot be reinstalled) and screws that you removed prior to the installation of the adapter card.
  • Page 109 Removing Adapter Cards Follow these steps to remove an adapter card: Position the system unit so that the card is accessible to you. If the adapter card has cables, disconnect them. Be sure to take note of where the cable is connected. You will have to reconnect these cables when you reinstall the card.
  • Page 110: Diskette Drive

    Diskette Drive To remove the diskette drive: Disconnect the power and signal cables from the rear of the diskette drive. Pull up the latch that secures the drive-mounting tray. Slide the drive-mounting tray toward the front of the computer and remove it. Remove the four screws (two on each side) that secure the bay holder.
  • Page 111: Cd-Rom Drive

    CD-ROM Drive To remove CD-ROM Drive: Disconnect the power, sound and signal cables from the CD-ROM. Pull up the latch that secures the CD-ROM drive-mounting tray. Slide the drive-mounting tray toward the front of the computer and remove it. Remove four screws (two on each side) that secure the bay holder. Pull the bay holder backward and lift it up to remove it completely.
  • Page 112: Hard Disk Drive

    Hard Disk Drive To remove or replace the hard disk drive: Follow the above steps to remove the CD-ROM. Make sure to disconnect the power cord and signal cables from the hard disk drive. Remove the screws that secure the bay holder that holds the hard disk drive. Pull the bay holder right to uncouple it from the chassis completely and lift it up.
  • Page 113: System Board

    System Board To remove the system board from the system: To remove the system board, you must remove the adapter cards first. Disconnect the power cable, CD-ROM cable, Diskette Drive cable, Hard Disk Drive cable, audio cable, power switch cable, speaker cable and LED cable from system board. Remove the screws on system board.
  • Page 114 Layout of system board of machine type 2255 and 2275 PS/2 keyboard and mouse connector PCI Slot 3 CPU 462 pin socket S/PDIF connector DIMM 0 CD-ROM audio connector DIMM 1 Speaker-out connector Diskette drive connector Microphone connector Primary IDE connector Audio line-in connector Secondary IDE Connector Audio line-out connector...
  • Page 115: Power Supply

    Power Supply This system has a 120-watt switching power supply. 1. To remove the power supply. You must remove the top cover first. 2. Disconnect the power cable from the riser board and all drives. 3. Remove the screws in the machine rear that secure the power supply.
  • Page 116: Memory (Dimm)

    Memory (DIMM) This system has 2 system memory module sockets, DIMM 0 and DIMM 1. These sockets hold Dual Inline Memory Modules (DIMMs) that contain a 3.3V signal, 133MHz, unbuffered, SDRAM. The maximum memory size is 512 MB total of system memory.
  • Page 117: Parts/Test Point Locations

    Parts/Test Point Locations Parts/Test Point Locations ........................... 117 Introduction............................... 118 Layout of the System Board for Machine Types 2255 and 2275 ..............119 Jumper Settings of the System Board of the Machine Types 2255 and 2275........120 Connectors and Functions for the System Board of Machine Types 2255 and 2275........121 Power Supply Cable Connector Specifications ....................
  • Page 118: Introduction

    Introduction This chapter contains system board layouts and jumper settings. It is useful when you are asked to measure voltages. Use this information to help you locate parts such as electronic boards, connectors, pin numbers, and test points. This chapter also contains jumper settings for the hard disk drive, CD-ROM (compact Disc - Read Only Memory) drive, and the connector information for modem adapter card.
  • Page 119: Layout Of The System Board For Machine Types 2255 And 2275

    Layout of the System Board for Machine Types 2255 and 2275 Jumpers and Connectors Locations on System Board for machine types 2255 and 2275...
  • Page 120: Jumper Settings Of The System Board Of The Machine Types 2255 And 2275

    Jumper Settings of the System Board of the Machine Types 2255 and 2275 Table 5-1.Jumper settings of the System Board of the Machine Types 2255 and 2275 Jumper/Settings Function Bus Frequency(MHz) CPUCLK CMOS data clear-up Jumper connected Function Normal CMOS Clear Jumper connected to Front Panel Indication Hard Disk Drive LED...
  • Page 121: Connectors And Functions For The System Board Of Machine Types 2255 And 2275

    Connectors and Functions for the System Board of Machine Types 2255 and 2275 Table 5-2. Connectors and Functions for the System Board of Machine Types 2255 and 2275 Connector Function Passive speaker connector CD Audio connector Game port, audio in, audio out and MIC connector PS/2 Keyboard and Mouse connector LAN and USB connector VGA connector...
  • Page 122: Power Supply Cable Connector Specifications

    Power Supply Cable Connector Specifications Refer to the following figures when checking for voltages on power supply cable connectors. When checking voltages, the power supply fan must be running. To power on the power supply without using the on/off switch, use a screwdriver or other tools to short the power supply connector (with the switch cable disconnected from the connector on the system board) or use a connection (jumper) to short the black and green wires of the 20-pin connector on power supply.
  • Page 123: Main Output Pin Assignment

    Main Output Pin Assignment Table 5-7. Main Output Pin Assignment Function Color +3.3 V Orange 3.3 V Orange COMMON BLACK +5Vdc COMMON BLACK +5Vdc COMMON BLACK POWER GOOD GRAY +5Vs PURPLE +12Vdc YELLOW 3.3V Orange -12Vdc BLUE COMMON BLACK P.S-on GREEN COMMON BLACK...
  • Page 124 Hard Drive or CD-ROM Power Cable Connector 3.5-In. Diskette Drive Power Cable Connector...
  • Page 125: Factory-Installed Modem Card Layout

    Factory-Installed Modem Card Layout Factory-Installed Modem Card Layout Factory-Installed Modem Card Connector Functions Item Function Connect to Telephone line-out Telephone set Some modem adapters may come without this jack. Telephone line-in Telephone line NOTE: Care should be taken while connecting the voice-in/speaker-out connector. The longer exposed end (approx.
  • Page 126: 3.5-In. Hard Disk Drive Jumper Locations & Settings

    3.5-In. Hard Disk Drive Jumper Locations & Settings 3.5-in Hard Disk (Quantum) Jumper Settings Locations 3.5-in Hard Disk (Maxtor) Jumper Settings Locations Back of Drive (Quantum) AT Interface connector Jumper Configurations Slave Master Cable Select CS DS GND GND Default Jumper DS with CS Reserved...
  • Page 127: Cd-Rom Drive

    CD-ROM Drive CD-ROM Front Panel Position of CD-ROM switches and LEDs may vary from illustration. NOTE: Item Description Load / eject button Headphone jack (Some optical drive will not have this jack.) Power-on / busy indicator, lights up in green color while disc is set in ready state; lights up and flashes in amber color during data read or seek operation.
  • Page 128: Cd-Rom Drive Rear Panel Connectors And Features

    CD-ROM Drive Rear Panel Connectors and Features CABLE SELECT SLAVE DC INPUT IDE INTERFACE AUDIO MASTER NOT USED C S M R G G L S L A CD-ROM Rear Panel Item Function Connect to… Power supply connector Power supply Configuration jumper.
  • Page 129: Dimm Configurations

    DIMM Configurations The system board has two DIMM sockets. A maximum of 256KB memory may be installed. You can install 64MB, 128MB or 256 MB DIMM in any sockets and with any combinations.
  • Page 130: System Board Connector Pin Signals

    System Board Connector Pin Signals Monitor Port Signals Pin Signal Name Signal Name Red Video +5 V dc Green Video Synch Ground Blue Video No Connection No Connection Monitor ID Bit 1 Synch Ground Horizontal Synch Red Ground Vertical Synch Green Ground Monitor ID Bit 3 Blue Ground...
  • Page 131: Mouse Port Signals

    Mouse Port Signals Pin Signal Name Signal Name Mouse Data +5 V dc Power No Connection Mouse Clock Ground Power No Connection Keyboard Port Signals Pin Signal Name Signal Name Keyboard Data +5 V dc Power Mouse Data Keyboard Clock Ground Power Mouse Clock...
  • Page 132: Diskette Drive Cable Connector Signals

    Diskette Drive Cable Connector Signals Signal Name Signal Name No Connection Direction SELECT Density Select Ground No Connection Step High Density Out Ground Ground Write Data No Connection Ground Ground Write GATE Index Ground Ground Track 0 No Connection Ground Ground Write Protect Drive Select 1...
  • Page 133: Ide Cable Connector Signals

    IDE Cable Connector Signals Pin Signal Name Signal Name Host Reset DMA Request Ground Ground Power Host Data 7 Host IOW Host Data 8 Ground Power Host Data 6 Host IOR Host Data 9 Ground Power Host Data 5 I/O Channel Ready Host Data 10 No Connection Host Data 4...
  • Page 135: Safety Inspection Guide

    Safety Inspection Guide Safety Inspection Guide ..........................135 General Guidelines............................136...
  • Page 136: General Guidelines

    General Guidelines The purpose of this Safety Inspection Guide is to help you identify possible unsafe conditions on machines that are being inspected for a Maintenance Agreement. Each machine has necessary functions items installed to provide the operators and service personnel with an acceptable level of safety. This guide lists only these items. Good judgment should be used to identify possible safety conditions not covered by this Safety Inspection Guide.
  • Page 139: Parts Catalog

    Parts Catalog Parts Catalog of machine type 2275........................ 140 Assembly 1: System Unit ..........................140 Assembly 2: Diskette Drive, Hard Disk Drive ....................142 Assembly 3: CD-ROM, Modem Card ......................143 Assembly 4: Keyboard and Mouse ........................145 Parts Catalog of machine type 2255........................ 146 Assembly 1: System Unit ..........................
  • Page 140: Parts Catalog Of Machine Type 2275

    Parts Catalog of machine type 2275 Assembly 1: System Unit Asm-Index FRU Number Description 22P2446 Pro290E, AMD Socket 462, Supports AMD, Ethernet Down 22P2437 AMD Duron 700MHz (Includes Fansink) 22P2438 AMD Duron 750MHz (Includes Fansink) 22P2439 AMD Duron 800MHz (Includes Fansink) 22P2440 AMD Duron 850MHz (Includes Fansink) 24P6093...
  • Page 141 36L8879 Power Cord APU Countries 14F0032 Power Cord UK/HK/Singapore/United Arab Emirate (Dubai) Power Cord (Euro) France, Germany, Sweden, Norway, Netherlands, Finland, Belgium, 13F9978 Bosnia, Croatia, Egypt, Greece, Hungary, Poland, Portugal, Romania, Slovenia, Spain, Sweden, Turkey, LA (HI Volt) 13F9939 Power Cord ANZ 19K7810 Top Cover, Black 19K7812...
  • Page 142: Assembly 2: Diskette Drive, Hard Disk Drive

    Assembly 2: Diskette Drive, Hard Disk Drive Asm-Index FRU Number Description 24P6001 10 GB Hard Disk Drive, 3.5”, 5400RPM, ATA 100, 20GB/Platter 24P6003 20 GB Hard Disk Drive, 3.5”, 5400RPM, ATA 100, 20GB/Platter 24P6004 30 GB Hard Disk Drive, 3.5”, 5400RPM, ATA 100, 20GB/Platter 76H4091 3.5”, Diskette Drive, 2 Mode, Black Bezel, For FFE Mechanical 37L4525...
  • Page 143: Assembly 3: Cd-Rom, Modem Card

    Assembly 3: CD-ROM, Modem Card Asm-Index FRU Number Description 19K3643 48X CD-ROM, Black 22P2448 8X4X32X CD-RW, Black 22P2404 12X-40X DVD-ROM, Black Bezel 19K3358 CD-ROM Cable 09N5406 CD-ROM Audio Cable 19K3580 CD-ROM Audio ‘Y’ Cable Modem 56K, GVC F-1156IV/R9C NA/LA/SA/TW/HK/China/Japan; Askey 1456VQH87, 22P2288 NA/LA/SA/TW/HK/China/Japan (low profile modem with full height bracket) 22P2428...
  • Page 144 01N1872 Modem Phone Cable Adapter Australia 01N1874 Modem Phone Cable Adapter New Zealand 60H6043 Modem Phone Cable Adapter, Spain/Southern Ireland 60H6045 Modem Phone Cable Adapter, Austria 60H6046 Modem Phone Cable Adapter, Belgium 60H6047 Modem Phone Cable Adapter, Denmark 60H6048 Modem Phone Cable Adapter, Norway/Finland 60H6049 Modem Phone Cable Adapter, France 60H6050...
  • Page 145: Assembly 4: Keyboard And Mouse

    Assembly 4: Keyboard and Mouse Asm-Index FRU Number Description 10L6149 Logitech Badger (2 Button), Black 28L1868 Scroll Point II, Black 19K1910 106 US ENGLISH 103P US/ANZ/CH 19K1920 107 FR CANADIAN 445 (Consumer) 19K1930 107 LA SPANISH 171 19K1915 106 Chinese/US 467 HK/TW 24P6014 Passive, Zylux Tier 3S (No Adapter Req'd) No Logo, Black w/Sapphire Blue Grill...
  • Page 146: Parts Catalog Of Machine Type 2255

    Parts Catalog of machine type 2255 Assembly 1: System Unit Asm-Index FRU Number Description 22P2446 Pro290E, AMD Socket 462, Supports AMD, Ethernet Down 22P2437 AMD Duron 700MHz (Includes Fansink) 22P2439 AMD Duron 800MHz (Includes Fansink) 22P2440 AMD Duron 850MHz (Includes Fansink) 24P6055 AMD Athlon 1 GHz, Low Power (Includes Fansink) 24P6007...
  • Page 147 22P2294 Top Cover, Black, SFF 22P2443 Main (Bezel) Panel, Recyclable Material, Black, PIKA/VEGAS III 1-10 22P2449 Main (Bezel) Door, Recyclable Material, Sapphire Blue, Netvista, PIKA/VEGAS III 1-10 22P6031 Main (Bezel) Door, Recyclable Material, Sapphire Blue, Aptiva, PIKA/VEGAS III 1-10 24P6020...
  • Page 148: Assembly 2: Diskette Drive, Hard Disk Drive

    Assembly 2: Diskette Drive, Hard Disk Drive Asm-Index FRU Number Description 24P6003 20GB HDD, 3.5", 5400RPM, ATA100, 20GB/Platter 24P6006 60GB HDD, 3.5", 5400 RPM, ATA 100, 20GB/Platter, Pika/Vegas III 24P6024 80GB HDD, 3.5" 5400 RPM, ATA 100, 20GB/Platter 24P6035 3.5", FDD , 2 Mode w/Black Bezel 24P6079 HDD Cable, DT 19K3340...
  • Page 149: Assembly 3: Cd-Rom, Modem Card

    Assembly 3: CD-ROM, Modem Card Asm-Index FRU Number Description 19K3643 48X CD-ROM, Black Bezel 22P2448 8X4X32X CD-RW, Black Bezel 22P2404 12X-40X DVD-ROM, Black Bezel 06P5289 8X CD-R/4X CD-RW/32X CD-ROM/8X DVD-ROM DRIVE, BLACK 19K3342 CD-ROM Cable 24P6081 CD-ROM Cable 09N5406 Audio Cable, CD-ROM, Used w/MSI-6188 810E Planar Modem 56K, For SFF GVC F-1156IV/R9C NA/LA/SA/Japan/China/TW/HK 22P2286 Askey, 1456VQH87, NA/LA/SA/Japan/China/TW/HK, (Low profile modem with short bracket)
  • Page 150: Assembly 4: Keyboard And Mouse

    Assembly 4: Keyboard and Mouse Asm-Index FRU Number Description 10L6149 BADGER, Black 28L1868 Scroll Point II, Black 19K1915 106 Chinese/US/ 467 HK/TW 19K1928 111 Japanese 194 24P6014 Passive, Zylux Tier 3S (No Adapter Req'd) No Logo, Black w/Sapphire BlueGrill...
  • Page 151: Appendix A. Online Support Information

    Appendix A. Online Support Information This section describes online technical support services available to help repair the computer. This section covers: IBM PC Company Fax-Back Service IBM useful sites on the World Wide Web (WWW) IBM Online Assistant Discussion Forums The IBM PC Company offers online resources including several Internet World Wide Web sites, the IBM Online HelpCenter support areas, and a Fax-Back service.
  • Page 152: Index

    Index Adapter Cards Electrical Input, 49 Installing, 96 Error Codes, 60, 61 Removing, 97 Error Messages, 60, 61 Audio Error Symptoms, 60, 65 Check Procedure, 75 External Ports, 35 Error Symptoms, 67 Ethernet Port, 38 Game Port, 38 Parallel Port, 38 Serial Port, 38 Beeps, 54, 60, 61 USB port, 38...
  • Page 153 Power Supply, 36 Memory, 35 Check Procedure, 81 Check Procedure, 78 Connector Specifications, 122 DIMM Configurations, 129 Error Symptoms, 69 Error Symptoms, 65 Processor Model Number, 41 Error Symptom, 65 Modem, 37 Check Procedure, 73 Connector Functions, 125 Error Symptoms, 67 Real-Time Clock Layout, 125 Error Symptoms 67...
  • Page 154 Undetermined Problems Check Procedure, 84 USB, 38 Video, 35 Error Symptoms, 67...
  • Page 155 Printed in U.S.A. International Business Machines Corporation Old Orchard Road, Armonk, New York 10504 Part Number: 24P2908 Pub Number: S24P-2900-00 04/06...

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