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Fujitsu ETERNUS AB Series Maintaining Hardware

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A3CA08733-A110-01
FUJITSU Storage ETERNUS AB/HB Series
Maintaining FUJITSU Storage ETERNUS HB5000
Hardware

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  Summary of Contents for Fujitsu ETERNUS AB Series

  • Page 1 A3CA08733-A110-01 FUJITSU Storage ETERNUS AB/HB Series Maintaining FUJITSU Storage ETERNUS HB5000 Hardware...
  • Page 2: Table Of Contents

     | Contents | Contents Batteries......................4 Overview and requirements........................4 Battery overview......................... 4 Requirements for replacing a failed battery................4 Replace battery............................4 Place controller offline (duplex)....................4 Remove failed battery.........................6 Install new battery........................9 Place controller online (duplex)....................11 Controllers..................... 14 Overview and requirements......................... 14 Controller overview........................
  • Page 3  | Contents | Install new drive (60-drive)...................... 49 Complete drive replacement (60-drive)..................50 Replace drive drawer (60-drive)......................51 Prepare to replace drive drawer (60-drive)................51 Remove cable chains........................ 53 Remove failed drive drawer (60-drive)..................57 Install new drive drawer (60-drive)..................59 Attach cable chains........................60 Complete drive drawer replacement (60-drive).................62  Host interface cards..................65 Overview and requirements.........................
  • Page 4: Batteries

     | Batteries  | Batteries A battery is included with a controller canister and preserves cached data if the AC power fails. Overview and requirements Before you replace a battery, you need to be aware of certain requirements and considerations. Battery overview Each controller canister includes a battery that preserves cached data if the AC power fails.
  • Page 5  | Batteries  | Before you begin • Your storage array must have two controllers. The controller that you are not placing offline must be online (in the optimal state). • You have verified that no volumes are in use or that you have a multipath driver installed on all hosts using these volumes.
  • Page 6: Remove Failed Battery

     | Batteries  | d. Type one of the following commands in the text box. For controller A: set controller [a] availability=offline For controller B: set controller [b] availability=offline e. Select Tools > Verify and Execute. The system attempts to take the controller offline. 6.
  • Page 7  | Batteries  | Controller canister Cam handle The following figure is an example of an HB5200 controller shelf: Controller canister Cam handle 7. Using two hands and the cam handle, slide the controller canister out of the shelf. Attention: Always use two hands to support the weight of a controller canister. If you are removing the controller canister from an HB5100 controller shelf, a flap swings into place to block the empty bay, helping to maintain air flow and cooling.
  • Page 8  | Batteries  | Remove failed battery After removing the controller canister from the controller shelf, you can remove the battery. Procedure 1. Remove the controller canister's cover by pressing down on the button and sliding the cover off. 2. Confirm that the green LED inside the controller (between the battery and the DIMMs) is off. If this green LED is on, the controller is still using battery power.
  • Page 9: Install New Battery

     | Batteries  | Battery release latch Battery 5. Lift up on the battery, and slide it out of the controller canister. 6. Follow the appropriate procedures for your location to recycle or dispose of the failed battery. Warning: To comply with International Air Transport Association (IATA) regulations, never ship a lithium battery by air unless it is installed within the controller shelf.
  • Page 10  | Batteries  | Battery release latch Battery 5. Turn the controller canister over to confirm that the battery is installed correctly. Attention: Possible hardware damage – The metal flange at the front of the battery must be completely inserted into the slot on the controller canister (as shown in the first figure). If the battery is not installed correctly (as shown in the second figure), the metal flange might contact the controller board, causing damage to the controller when you apply power.
  • Page 11: Place Controller Online (Duplex)

     | Batteries  | Controller canister Cam handle Controller canister Cam handle 4. Move the cam handle to the left to lock the controller canister in place. 5. Reconnect all the cables. What to do next Go to Place controller offline (duplex). Place controller online (duplex) Place the controller online to confirm the storage array is working correctly.
  • Page 12  | Batteries  | Procedure 1. As the controller boots, check the controller LEDs and the seven-segment display. Note: The figure shows an example controller canister. Your controller might have a different number and a different type of host ports. When communication with the other controller is reestablished: •...
  • Page 13  | Batteries  | a. Select Support > Support Center > Diagnostics. b. Select Collect Support Data. c. Click Collect. The file is saved in the Downloads folder for your browser with the name support-data.7z. Results Your battery replacement is complete. You can resume normal operations.
  • Page 14: Controllers

     | Controllers | Controllers A controller consists of a board, firmware, and software. It controls the drives and implements the System Manager functions. This section describes how to replace a controller in a duplex configuration. Overview and requirements This topic provides an overview of the controller and describes the requirements you need to know about before replacing a controller or adding a second controller.
  • Page 15: Replace Controller In Duplex Configuration

     | Controllers | • You must have installed SANtricity System Manager on a management station, so you can use the storage array's command line interface (CLI). If this software has not yet been installed, follow the instructions in the Linux express configuration, Windows express configuration, or VMware express configuration...
  • Page 16  | Controllers | MAC address: The MAC address for management port 1 (“P1”). If you used DHCP to obtain the original controller's IP address, you need this address to connect to the new controller. FRU part number: This number must match the replacement part number for the currently installed controller.
  • Page 17: Remove Failed Controller (Duplex)

     | Controllers | This command does not automatically append a file extension to the saved file. You must specify a file extension when entering the file name. e) Select Tools > Verify and Execute. 6. Collect support data for your storage array using SANtricity System Manager. a.
  • Page 18  | Controllers | • You have an ESD wristband, or you have taken other antistatic precautions. Procedure 1. Put on an ESD wristband or take other antistatic precautions. 2. Label each cable that is attached to the controller canister. 3. Disconnect all the cables from the controller canister. Attention: To prevent degraded performance, do not twist, fold, pinch, or step on the cables.
  • Page 19  | Controllers | Controller canister Cam handle 7. Using two hands and the cam handle, slide the controller canister out of the shelf. Attention: Always use two hands to support the weight of a controller canister. If you are removing the controller canister from an HB5100 controller shelf, a flap swings into place to block the empty bay, helping to maintain air flow and cooling.
  • Page 20  | Controllers | Internal Cache Active LED Battery 3. Locate the blue release latch for the battery. 4. Unlatch the battery by pushing the release latch down and away from the controller canister. Battery release latch Battery 5. Lift up on the battery, and slide it out of the controller canister. What to do next Go to Step 3: Remove host interface...
  • Page 21  | Controllers | Procedure 1. Using a #1 Phillips screwdriver, remove the screws that attach the HIC faceplate to the controller canister. There are four screws: one on the top, one on the side, and two on the front. 2. Remove the HIC faceplate. 3.
  • Page 22: Install New Controller (Duplex)

     | Controllers | What to do next Go to Install new controller (duplex). Install new controller (duplex) You install a new controller canister to replace the failed one. Perform this task only if your storage array has two controllers (duplex configuration). Install battery (duplex) You must install the battery into the replacement controller canister.
  • Page 23  | Controllers | • Correct – The battery's metal flange is completely inserted in the slot on the controller: • Incorrect – The battery's metal flange is not inserted into the slot on the controller: What to do next Go to Install host interface card (duplex).
  • Page 24  | Controllers | Host interface card (HIC) Thumbscrews 4. Hand-tighten the HIC thumbscrews. Do not use a screwdriver, or you might over tighten the screws. 5. Using a #1 Phillips screwdriver, attach the HIC faceplate you removed from the original controller canister to the new controller canister with four screws.
  • Page 25  | Controllers | Procedure 1. Reinstall the cover on the controller canister by sliding the cover from back to front until the button clicks. 2. Turn the controller canister over, so that the removable cover faces down. 3. With the cam handle in the open position, slide the controller canister all the way into the controller shelf. Controller canister Cam handle Controller canister...
  • Page 26: Complete Controller Replacement (Duplex)

     | Controllers | Note: If the original controller did not use DHCP for the IP address, the new controller will adopt the IP address of the controller you removed. What to do next Go to Complete controller replacement (duplex). Complete controller replacement (duplex) You complete the controller replacement by placing the controller online and confirming that the storage array is working correctly.
  • Page 27  | Controllers | b. Select Collect Support Data. c. Click Collect. The file is saved in the Downloads folder for your browser with the name support-data.7z. Results Your controller replacement is complete. You can resume normal operations.
  • Page 28: Canisters

    DE5600 drive tray, which might be connected to the HB5000 or HB2000 controller shelves. For instructions for those drive tray models, refer to Replacing a Power-Fan Canister in the DE1600 Drive Tray or the DE5600 Drive Tray, available from the Fujitsu ETERNUS AB/HB Series and SANtricity Resource page. Power canister overview Each 60-drive controller shelf or drive shelf includes two power canisters for power redundancy.
  • Page 29: Fan Canister Overview

     | Canisters  | The following figure shows a power canister: Fan canister overview Each 60-drive controller shelf or drive shelf includes two fan canisters. You can replace a fan canister in the following shelves: • HB5200 controller shelves • DE460C drive shelf The Replace fan canister topics do not describe how to replace a failed fan canister in a DE6600 drive tray, which might be connected to the controller shelf.
  • Page 30: Requirements For Replacing A Power Supply

     | Canisters  | Attention: Possible equipment damage — If you replace a fan canister with the power turned on, you must complete the replacement procedure within 30 minutes to prevent the possibility of overheating the equipment. Requirements for replacing a power supply If you plan to replace a power supply, keep the following requirements in mind.
  • Page 31: Replace Power Supply (24-Drive)

     | Canisters  | • If you perform this procedure with the power turned on, you must complete it within 30 minutes to prevent the possibility of overheating the equipment. • You can replace a fan canister while your storage array is powered on and performing host I/O operations, as long as the following conditions are true: •...
  • Page 32: Remove Failed Power Supply

     | Canisters  | c) When you find the shelf with a red icon, select Show back of shelf. d) Select either power supply. e) On the Power Supplies and Fans tabs, look at the statuses of the power-fan canisters, the power supplies, and the fans to determine which power supply must be replaced.
  • Page 33: Install New Power Supply

     | Canisters  | 4. Use the cam handle to slide the power supply out of the system. Attention: When removing a power supply, always use two hands to support its weight. As you remove the power supply, a flap swings into place to block the empty bay, helping to maintain air flow and cooling.
  • Page 34: Complete Power Supply Replacement

    Click Collect. The file is saved in the Downloads folder for your browser with the name support-data.7z. 6. Return the failed part to Fujitsu, as described in the RMA instructions shipped with the kit. Results Your power supply replacement is complete. You can resume normal operations.
  • Page 35  | Canisters  | About this task This task describes how to prepare to replace a power canister for the following controller shelves: • HB5200 controller shelf • DE460C drive shelf You can replace a power canister while your storage array is powered on and performing host I/O operations, as long as the second power canister in the shelf has an Optimal status and the OK to remove field in the Details area of the Recovery Guru in SANtricity System Manager displays Yes.
  • Page 36: Remove Failed Power Canister

     | Canisters  | Attention LED. If it is Solid amber, the power canister has a fault, or there is no input power to this power canister, but the other power canister is operating. What to do next Go to Remove failed power canister.
  • Page 37: Complete Power Canister Replacement

    Click Collect. The file is saved in the Downloads folder for your browser with the name support-data.7z. 6. Return the failed part to Fujitsu, as described in the RMA instructions shipped with the kit. Results Your power canister replacement is complete. You can resume normal operations.
  • Page 38  | Canisters  | Procedure 1. Collect support data for your storage array using SANtricity System Manager. a. Select Support > Support Center > Diagnostics. b. Select Collect Support Data. c. Click Collect. The file is saved in the Downloads folder for your browser with the name support-data.7z. 2.
  • Page 39: Remove Failed Fan Canister And Install New One

     | Canisters  | What to do next Go to Remove failed power canister and install new one. Remove failed fan canister and install new one You remove a failed fan canister so you can replace it with a new one. Before you begin •...
  • Page 40: Complete Fan Canister Replacement

    Click Collect. The file is saved in the Downloads folder for your browser with the name support-data.7z. 6. Return the failed part to Fujitsu, as described in the RMA instructions shipped with the kit. Results Your fan canister replacement is complete. You can resume normal operations.
  • Page 41: Drives

     Drives A drive is an electromagnetic mechanical device that provides the physical storage media for data. Overview and requirements Before you replace a drive, you need to be aware of certain requirements and considerations. Drives overview You can replace a drive in either a 24-drive or 60-drive controller shelf or drive shelf. 24-drive shelves The figures show how the drives are numbered in each type of shelf (the shelf's front bezel or end caps have been removed).
  • Page 42: Drive Drawer Overview

     |  Drives  | Drive drawer overview You can replace a drive drawer in a HB5200 controller shelf and a DE460C drive shelf. Each of these 60-drive shelves has five drive drawers. Each of the five drawers can hold up to 12 drives. Requirements for handling drives The drives in your storage array are fragile.
  • Page 43: Replace Drive (24-Drive)

     |  Drives  | • Keep the drive in the ESD bag until you are ready to install it. • Do not insert a metal tool or knife into the ESD bag. Open the ESD bag by hand or cut the top off with a pair of scissors. •...
  • Page 44: Remove Failed Drive (24-Drive)

    You install a new drive to replace the failed one. Install the replacement drive as soon as possible after removing the failed drive. Otherwise, there is a risk that the equipment might overheat. Before you begin • You have a replacement drive that is supported by Fujitsu for your controller shelf or drive shelf.
  • Page 45: Complete Drive Replacement (24-Drive)

    When the drive reconstruction completes, the volume group is in an Optimal state. 4. As required, reinstall the bezel. 5. Return the failed part to Fujitsu, as described in the RMA instructions shipped with the kit. Results Your drive replacement is complete. You can resume normal operations.
  • Page 46: Prepare To Replace Drive (60-Drive)

     |  Drives  | Prepare to replace drive (60-drive) You prepare to replace a drive by checking the Recovery Guru in SANtricity System Manager and completing any prerequisite steps. Then, you can locate the failed component. Procedure 1. If the Recovery Guru in SANtricity System Manager has notified you of an impending drive failure, but the drive has not yet failed, follow the instructions in the Recovery Guru to fail the drive.
  • Page 47: Remove Failed Drive (60-Drive)

     |  Drives  | Attention LED light on for the drive on the top right side The drive drawer Attention LEDs are on the left side in front of each drive, with an attention icon on the drive handle just behind the LED. Attention icon Attention LED What to do next...
  • Page 48  |  Drives  | • You have reviewed the Requirements for handling drives topic. About this task When you remove a drive from an HB5200 controller shelf or a DE460C drive shelf, you must lift the drive partly out of the drawer and wait for the drive to spin down. Then, you can remove the drive completely. Procedure 1.
  • Page 49: Install New Drive (60-Drive)

    Otherwise, there is a risk that the equipment might overheat. Before you begin • You have a replacement drive that is supported by Fujitsu for your controller shelf or drive shelf. About this task Attention: Possible loss of data access – When pushing the drive drawer back into the enclosure, never slam the drawer shut.
  • Page 50: Complete Drive Replacement (60-Drive)

     |  Drives  | Raised button on the right side of the drive carrier 3. Lower the drive straight down, and then rotate the cam handle down until the drive snaps into place under the orange release latch. 4. Carefully push the drive drawer back into the enclosure. Push the drawer in slowly to avoid jarring the drawer and causing damage to the storage array.
  • Page 51: Replace Drive Drawer (60-Drive)

    When the drive reconstruction completes, the volume group is in an Optimal state. 4. As required, reinstall the bezel. 5. Return the failed part to Fujitsu, as described in the RMA instructions shipped with the kit. Results Your drive replacement is complete. You can resume normal operations.
  • Page 52  |  Drives  | • [trayID] is the identifier of the drive shelf that contains the drive drawer that you want to replace. Drive shelf ID values are 0 to 99. You must enclose the value for trayID in square brackets. • [drawerID] is the identifier of the drive drawer that you want to replace. Drawer ID values are 1 (top drawer) to 5 (bottom drawer).
  • Page 53: Remove Cable Chains

     |  Drives  | You can perform the replace procedure while the drive drawer is online, because the Set Drawer Service Action Allowed Indicator CLI command completed successfully. If you are replacing a drawer in a controller shelf without Drawer Loss Protection: a.
  • Page 54  |  Drives  | Fan canister handle b) Using the handle, pull the fan canister out of the drive tray, and set it aside. c) If the tray is powered on, ensure that the left fan goes to its maximum speed. Attention: Possible equipment damage due to overheating – If the tray is powered on, do not remove both fans at the same time.
  • Page 55  |  Drives  | Cable chain Vertical connector (connected to midplane) Horizontal connector (connected to drawer) 3. For easy access, use your finger to move the cable chain on the right side to the left. 4. Disconnect any of the right cable chains from their corresponding vertical guide rail. a) Using a flashlight, locate the orange ring on the end of the cable chain that is connected to the vertical guide rail in the enclosure.
  • Page 56  |  Drives  | Orange ring on vertical guide rail Cable chain, partially removed b) To unlatch the cable chain, insert your finger into the orange ring and press towards the middle of the system. c) To unplug the cable chain, carefully pull your finger toward you approximately 1 inch (2.5 cm). Leave the cable chain connector within the vertical guide rail.
  • Page 57: Remove Failed Drive Drawer (60-Drive)

     |  Drives  | The LED could remain on for as long as a minute after you reinstall the fan while both fans settle into the correct speed. If the power is off, the fans do not run and the LED is not on. 8.
  • Page 58  |  Drives  | 4. If volumes have already been created and assigned, use a permanent marker to note the exact location of each drive. For example, using the following drawing as a reference, write the appropriate slot number on the top of each drive. Attention: Possible loss of data access –...
  • Page 59: Install New Drive Drawer (60-Drive)

     |  Drives  | Drive drawer release lever b) Disengage both release levers by pulling the latches toward you. c) While holding both release levers, pull the drive drawer toward you. d) Remove the drive drawer from the drive shelf. What to do next Go to Install new drive drawer (60-drive).
  • Page 60: Attach Cable Chains

     |  Drives  | Lock-out tumbler Drawer guide 2. Position the replacement drive drawer in front of the empty slot and slightly to the right of center. Positioning the drawer slightly to the right of center helps to ensure that the lock-out tumbler and the drawer guide are correctly engaged.
  • Page 61  |  Drives  | Procedure 1. From the back of the drive shelf, remove the fan canister on the right side, and set it aside. 2. If the shelf is powered on, ensure that the left fan goes to its maximum speed. Attention: Possible equipment damage due to overheating –...
  • Page 62: Complete Drive Drawer Replacement (60-Drive)

     |  Drives  | Attention: Risk of equipment malfunction — If the connectors are not latched, the cable chain might come loose during drawer operation. 4. Reinstall the right fan canister. If the drive shelf is receiving power, confirm that the amber LED on the back of the fan is now off and that air is now coming out of the back.
  • Page 63  |  Drives  | d) Raise the handle on the drive to vertical. e) Align the two raised buttons on each side of the drive with the notches on the drawer. The figure shows the right-side view of a drive, showing the location of the raised buttons. Raised button on the right side of the drive f) Lower the drive straight down, making sure the drive is pressed all the way down into the bay, and then rotate the drive handle down until the drive snaps into place.
  • Page 64  |  Drives  | g) Repeat these steps to install all the drives. 2. Slide the drawer back into the drive shelf by pushing it from the center and closing both levers. Attention: Risk of equipment malfunction – Make sure to completely close the drive drawer by pushing both levers.
  • Page 65: Host Interface Cards

     Host interface cards A host interface card (HIC) can optionally be installed within a controller canister. The HB5000 controller includes built-in host ports on the controller card itself, as well as host ports on the optional HIC. Host ports that are built into the controller are called baseboard host ports. Host ports that are built into the HIC are called HIC ports.
  • Page 66: Prepare To Add Host Interface Cards

     |  Host interface cards  | Prepare to add host interface cards You prepare to add host interface cards by backing up the storage array's configuration database, collecting support data, and stopping host I/O operations. Then, you can power down the controller shelf. Before you begin •...
  • Page 67: Add Host Interface Card

     |  Host interface cards  | The green Cache Active LED on the back of each controller is on when cached data needs to be written to the drives. You must wait for this LED to turn off. Cache Active LED 7. From the Home page of SANtricity System Manager, select View Operations in Progress. Wait for all operations to complete before continuing with the next step.
  • Page 68  |  Host interface cards  | Cache Active LED 4. Squeeze the latch on the cam handle until it releases, and then open the cam handle to the right to release the controller canister from the shelf. The following figure is an example of an HB5100 controller shelf: Controller canister Cam handle The following figure is an example of an HB5200 controller shelf:...
  • Page 69  |  Host interface cards  | Controller canister Cam handle 5. Using two hands and the cam handle, slide the controller canister out of the shelf. Attention: Always use two hands to support the weight of a controller canister. If you are removing the controller canister from an HB5100 controller shelf, a flap swings into place to block the empty bay, helping to maintain air flow and cooling.
  • Page 70  |  Host interface cards  | If this green LED is on, the controller is still using battery power. You must wait for this LED to go off before removing any components. Internal Cache Active LED Battery 4. Using a #1 Phillips screwdriver, remove the four screws that attach the blank faceplate to the controller canister, and remove the faceplate.
  • Page 71  |  Host interface cards  | Host interface card (HIC) Thumbscrews 7. Hand-tighten the HIC thumbscrews. Do not use a screwdriver, or you might over tighten the screws. 8. Using a #1 Phillips screwdriver, attach the new HIC faceplate to the controller canister with the four screws you removed previously.
  • Page 72  |  Host interface cards  | Controller canister Cam handle The following figure is an example of an HB5200 controller shelf: Controller canister Cam handle 3. Move the cam handle to the left to lock the controller canister in place. 4. Reconnect all the cables you removed. Attention: Do not connect data cables to the new HIC ports at this time.
  • Page 73: Complete Adding A Host Interface Card

     |  Host interface cards  | Complete adding a host interface card You complete the process of adding a host interface card (HIC) by checking the controller LEDs and seven- segment display, and then confirming that the controller's status is Optimal. Before you begin •...
  • Page 74: Upgrade Host Interface Card

     |  Host interface cards  | g) Review the details shown for the HIC ports (the ports labelled e0x or 0x in HIC Location slot 1) to determine if you are ready to connect the host ports to the data hosts: If the new HIC ports have the protocol you expect: You are ready to connect the new HIC ports to the data hosts;...
  • Page 75  |  Host interface cards  | In this command, filename is the file path and file name to which you want to save the database. Enclose the file name in double quotation marks (" "). For example: file="C:\Program Files\CLI\logs\dbmdata.zip" This command does not automatically append a file extension to the saved file. You must specify a file extension when entering the file name.
  • Page 76: Upgrade Host Interface Card

     |  Host interface cards  | Upgrade host interface card You upgrade a host interface card (HIC) to increase the number of host ports or to change host protocols. If you are upgrading HICs in a duplex configuration, repeat all steps to remove the other controller canister, remove the HIC, install the new HIC, and replace the second controller canister.
  • Page 77  |  Host interface cards  | Controller canister Cam handle The following figure is an example of an HB5200 controller shelf: Controller canister Cam handle 6. Using two hands and the cam handle, slide the controller canister out of the shelf. Attention: Always use two hands to support the weight of a controller canister. If you are removing the controller canister from an HB5100 controller shelf, a flap swings into place to block the empty bay, helping to maintain air flow and cooling.
  • Page 78  |  Host interface cards  | Install host interface card You install the new host interface card (HIC) to increase the number of host ports in your storage array. Before you begin • You have an ESD wristband, or you have taken other antistatic precautions. •...
  • Page 79  |  Host interface cards  | Host interface card (HIC) Thumbscrews 5. Hand-tighten the HIC thumbscrews. Do not use a screwdriver, or you might over-tighten the screws. 6. Using a #1 Phillips screwdriver, attach the new HIC faceplate to the controller canister with the four screws you removed previously.
  • Page 80  |  Host interface cards  | Controller canister Cam handle The following figure is an example of an HB5200 controller shelf: Controller canister Cam handle 4. Move the cam handle to the left to lock the controller canister in place. 5. Reconnect all the cables you removed. Attention: Do not connect data cables to the new HIC ports at this time.
  • Page 81: Complete Upgrading A Host Interface Card Upgrade

     |  Host interface cards  | Complete upgrading a host interface card upgrade You complete the process of upgrading a host interface card by checking the controller LEDs and seven- segment display and confirming that the controller's status is Optimal. Before you begin •...
  • Page 82: Place Controller Offline (Duplex)

     |  Host interface cards  | Related concepts Host interface card overview on page 65 Requirements for adding, upgrading or replacing a HIC on page 65 Place controller offline (duplex) If you have a duplex configuration, you must place the affected controller offline so you can safely remove the failed HIC.
  • Page 83: Replace Host Interface Card

     |  Host interface cards  | d. From the context menu, select Place offline, and confirm that you want to perform the operation. Note: If you are accessing SANtricity System Manager using the controller you are attempting to take offline, a SANtricity System Manager Unavailable message is displayed. Select Connect to an alternate network connection to automatically access SANtricity System Manager using the other controller.
  • Page 84  |  Host interface cards  | Cache Active LED 4. Squeeze the latch on the cam handle until it releases, and then open the cam handle to the right to release the controller canister from the shelf. The following figure is an example of an HB5100 controller shelf: Controller canister Cam handle The following figure is an example of an HB5200 controller shelf:...
  • Page 85  |  Host interface cards  | Controller canister Cam handle 5. Using two hands and the cam handle, slide the controller canister out of the shelf. Attention: Always use two hands to support the weight of a controller canister. If you are removing the controller canister from an HB5100 controller shelf, a flap swings into place to block the empty bay, helping to maintain air flow and cooling.
  • Page 86  |  Host interface cards  | If this green LED is on, the controller is still using battery power. You must wait for this LED to go off before removing any components. Internal Cache Active LED Battery 4. Using a #1 Phillips screwdriver, remove the four screws that attach the blank faceplate to the controller canister, and remove the faceplate.
  • Page 87  |  Host interface cards  | Host interface card (HIC) Thumbscrews 7. Hand-tighten the HIC thumbscrews. Do not use a screwdriver, or you might over-tighten the screws. 8. Using a #1 Phillips screwdriver, attach the new HIC faceplate to the controller canister with the four screws you removed previously.
  • Page 88  |  Host interface cards  | Controller canister Cam handle The following figure is an example of an HB5200 controller shelf: Controller canister Cam handle 3. Move the cam handle to the left to lock the controller canister in place. 4. Reconnect all the cables you removed. Attention: Do not connect data cables to the new HIC ports at this time.
  • Page 89: Place Controller Online (Duplex)

     |  Host interface cards  | Place controller online (duplex) You bring the controller online to confirm the storage array is working correctly. Then, you can collect support data and resume operations. About this task Perform this task only if your storage array has two controllers. Procedure 1.
  • Page 90 The file is saved in the Downloads folder for your browser with the name support-data.7z. 6. Return the failed part to Fujitsu, as described in the RMA instructions shipped with the kit. Contact technical support at , 888-463-8277 (North America), 00-800-44-638277 (Europe), or +800-800-80-800 (Asia/Pacific) if you need the RMA number.
  • Page 91: Host Port Protocol

    • If you are attempting to change the baseboard host ports of your storage array, and it currently uses dual- protocol (also referred to as unified) SFP transceivers that you purchased from Fujitsu, you do not need to change your SFP transceivers.
  • Page 92 Asynchronous Mirroring. Note: If your configuration contains SAN Boot hosts connected to the FC baseboard ports, check the Fujitsu support site to ensure that the configuration is supported on iSCSI. If it is not, you cannot convert the host protocol to iSCSI.
  • Page 93: Change Host Protocol

     | Host port protocol | Note: Asynchronous and synchronous mirroring are not supported for NVMe over Fabrics. To disable Asynchronous and synchronous mirroring, the disable storageArray feature=asyncMirror or disable storageArray feature=syncMirror must be ran through the command line interface. Change host protocol You can convert the host port protocol of the baseboard host ports from Fibre Channel (FC) to iSCSI or from iSCSI to FC.
  • Page 94: Obtain The Feature Pack

     | Host port protocol | What to do next Go to Obtain the feature pack key. Obtain the feature pack To obtain the feature pack, you need the serial number from the controller shelf, a Feature Activation Code, and the Feature Enable Identifier for the storage array. Procedure 1.
  • Page 95  | Host port protocol | 3. Using the feature pack submodel ID, locate the corresponding Controller submodel ID for the starting configuration and find the Feature Activation Code for the desired ending configuration within the table below. Then, copy that Feature Activation Code to a text file. Note: Baseboard ports are disabled when running an NVMe protocol on the HIC.
  • Page 96  | Host port protocol | Starting configuration Ending configuration Feature Controller Baseboard Controller Baseboard Activation Code Submodel ID Ports Ports Submodel Ports Ports iSCSI iSER SGU-TUB-Z3G2U FGX-DUB-Z5WF7 iSCSI LG3-GUB-Z7V17 Not Available NVMe/IB NG5-ZUB-Z8C8J Not Available NVMe/ WG2-0IK-ZI75U RoCE or NVMe/ NVMe/ iSER QG6-ETB-ZPPPT Available XG8-XTB-ZQ7XS...
  • Page 97  | Host port protocol | Starting configuration Ending Configuration Feature Activation Code Controller Ports to Controller Ports submodel Convert Submodel Converted iSCSI 9GU-2WB-Z503D baseboard baseboard ports ports Table 4: Non-Encryption Feature Activation Codes Starting configuration Ending configuration Feature Activation Code Controller Baseboard HIC ports Controller Baseboard HIC ports...
  • Page 98 Available NVMe/IB JGJ-PKK-ZUQG2 Available Note: If your controller submodel ID is not listed, contact Fujitsu Support. 4. In System Manager, locate the Feature Enable Identifier. a) Go to Settings > System. b) Scroll down to Add-ons. c) Under Change Feature Pack, locate the Feature Enable Identifier.
  • Page 99: Stop Host I/O

     | Host port protocol | 5. Enter the information required to obtain the feature pack. • Chassis serial number • Feature Activation Code • Feature Enable Identifier Important: The Premium Feature Activation web site includes a link to “Premium Feature Activation Instructions.” Do not attempt to use those instructions for this procedure. 6.
  • Page 100: Change The Feature Pack

     | Host port protocol | The green Cache Active LED on the back of each controller is on when cached data needs to be written to the drives. You must wait for this LED to turn off. 4. From the Home page of SANtricity System Manager, select View Operations in Progress. 5.
  • Page 101: Complete Host Protocol Conversion

     | Host port protocol | What to do next Go to Complete host protocol conversion. Complete host protocol conversion After converting the protocol of the host ports, you need to perform additional steps before you can use the new protocol. The steps you might need to complete depend on the starting and ending protocols of the baseboard host ports and the HIC ports.
  • Page 102  | Host port protocol | d) Click Add, and use the Add Host Port dialog box to associate a new host port identifier to the host. The length of the host port identifier name is determined by the host interface technology. FC host port identifier names must have 16 characters.
  • Page 103  | Host port protocol | b) Select the host to which the port will be associated, and click View/Edit Settings. The Host Settings dialog box appears. c) Click the Host Ports tab. d) Click Add, and use the Add Host Port dialog box to associate a new host port identifier to the host. The length of the host port identifier name is determined by the host interface technology.
  • Page 104: Copyright

    Fujitsu. The use or purchase of this product does not convey a license under any patent rights, trademark rights, or any other intellectual property rights of Fujitsu.
  • Page 105: Trademark

    Trademark FUJITSU, FUJITSU logo, and ETERNUS are trademarks of Fujitsu. All other trademarks are the property of their respective owners. https://www.fujitsu.com/global/products/computing/storage/eternus/trademarks.html...
  • Page 106: How To Send Comments About Documentation And Receive Update Notifications

    How to send comments about documentation and receive update notifications The latest version of this document and the latest information related to this device are available at the following site. https://www.fujitsu.com/global/support/products/computing/storage/manuals-list.html If necessary, refer to the manuals for your model.
  • Page 107 However, Fujitsu shall assume no responsibility for any operational problems as the result of errors, omissions, or the use of information in this manual. • Fujitsu assumes no liability for damages to third party copyrights or other rights arising from the use of any information in this manual. •...

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