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Fujitsu ETERNUS AB Series Hardware Maintenance Manual

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A3CA08733-A101-01
FUJITSU Storage ETERNUS AB/HB Series
Maintaining FUJITSU Storage ETERNUS AB6100
Hardware

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  • Page 1 A3CA08733-A101-01 FUJITSU Storage ETERNUS AB/HB Series Maintaining FUJITSU Storage ETERNUS AB6100 Hardware...
  • Page 2: Table Of Contents

     | Contents | Contents Batteries......................4 Overview and requirements........................4 Requirements for replacing a battery..................4 Replace battery............................4 Place controller offline........................ 4 Remove controller canister......................5 Remove failed battery.........................6 Install new battery........................8 Reinstall controller canister......................8 Complete battery replacement....................9 Controllers..................... 11 Overview and requirements......................... 11 Requirements for replacing a controller..................11 Replace controller..........................11 Prepare to replace controller.....................11...
  • Page 3  | Contents | Add the new host interface card....................44 Reinstall the controller canister....................45 Complete adding host interface card..................46 Upgrade host interface card......................... 47 Place controller offline......................47 Remove controller canister......................48 Remove the host interface card....................49 Upgrade host interface card......................51 Reinstall controller canister.......................52 Complete the host interface card upgrade................53 Replace failed host interface card......................
  • Page 4: Batteries

     | Batteries  | Batteries A battery is included with a controller and preserves cached data if the AC power fails. Overview and requirements Before you replace a battery, you need to be aware of certain requirements and considerations. Requirements for replacing a battery If you plan to replace a failed battery, keep the following requirements in mind.
  • Page 5: Remove Controller Canister

     | Batteries  | 2. From the Details area of the Recovery Guru, determine which battery to replace. 3. Back up the storage array's configuration database. If a problem occurs when you remove a controller, you can use the saved file to restore your configuration. a) In System Manager, navigate to the support page.
  • Page 6: Remove Failed Battery

     | Batteries  | 6. Using two hands and the handles, slide the controller canister out of the shelf. When the front of the controller is free of the enclosure, use two hands to pull it out completely. Attention: Always use two hands to support the weight of a controller canister. 7.
  • Page 7  | Batteries  | 3. Unlatch the battery by pressing the tab and squeezing the battery casing. 4. Gently squeeze the connector housing the battery wiring. Pull up, disconnecting the battery from the board. 5. Lift the battery out of the controller and place on a flat, static-free surface. 6.
  • Page 8: Install New Battery

     | Batteries  | What to do next Go to Install new battery. Install new battery You must install a new battery when the old one has failed. Align the new battery with the side of the controller and then plug the connector into the board. Before you begin •...
  • Page 9: Complete Battery Replacement

     | Batteries  | What to do next Go to Complete battery replacement. Complete battery replacement You complete a battery replacement by placing the controller online to confirm the new battery is working correctly. Then, you can collect support data and resume operations. Procedure 1.
  • Page 10  | Batteries  | 6. Collect support data for your storage array using SANtricity System Manager. a. Select Support > Support Center > Diagnostics. b. Select Collect Support Data. c. Click Collect. The file is saved in the Downloads folder for your browser with the name support-data.7z. Results Your battery replacement is complete.
  • Page 11: Controllers

    Controllers A controller consists of a board, firmware, and software. It controls the drives and implements the System Manager functions. This section describes how to replace a single controller or both controllers in your AB6100 controller shelf. Overview and requirements Before you replace a controller, you need to be aware of certain requirements and considerations.
  • Page 12: Remove Failed Controller

     | Controllers | Procedure 1. Unpack the new controller canister, and set it on a flat, static-free surface. Save the packing materials to use when shipping the failed controller canister. 2. Locate the MAC address and FRU part number labels on the back of the controller canister. 3.
  • Page 13  | Controllers | Before you begin • You must use labels to identify each cable that is connected to the controller canister. • You have an ESD wristband, or you have taken other antistatic precautions. • You have prepared a flat, static free work area. Procedure 1.
  • Page 14  | Controllers | 8. Place the controller canister on a flat, static-free surface. What to do next Go to Remove battery on page 14. Remove battery You remove the battery from the failed controller canister so you can install it in the new controller canister. Remove the battery by squeezing the tab and disconnecting the connector housing.
  • Page 15  | Controllers | 5. Lift the battery out of the controller and place on a flat, static-free surface. What to do next Go to Remove host interface card on page 15. Remove host interface card If the controller canister includes a host interface card (HIC), you must remove the HIC from the original controller canister, so you can reuse it in the new controller canister.
  • Page 16  | Controllers | Note: The HIC comes with three screw locations on the top, but is secured with only one. 4. Carefully detach the HIC from the controller card by lifting the card up and out of the controller. Attention: Be careful not to scratch or bump the components on the bottom of the HIC or on the top of the controller card.
  • Page 17  | Controllers | 3. Locate the handle on the front of the power supply. 4. Use the handle to slide the power supply straight out of the system. Attention: When removing a power supply, always use two hands to support its weight. What to do next Go to Remove...
  • Page 18  | Controllers | Note: Carefully hold the DIMM by the edges to avoid pressure on the components on the DIMM circuit board. What to do next Go to Remove fans Remove fans Remove the fans so you can install them in the new controller. You remove the fans by lifting them from the controller.
  • Page 19: Install New Controller

     | Controllers | 2. Repeat until all fans are removed. What to do next Go to Install new controller. Install new controller You install a new controller canister to replace the failed one. You install the new controller canister after installing the battery, host interface card, power supply, DIMMs, and fans from the original controller. Install battery You must install the battery into the replacement controller canister.
  • Page 20  | Controllers | 2. Plug the battery connector back into the board. What to do next Go to Install host interface card. Install host interface card If you removed a HIC from the original controller canister, you must install that HIC in the new controller canister.
  • Page 21  | Controllers | 5. Using a #1 Phillips screwdriver, attach the HIC faceplate you removed from the original controller canister to the new controller canister with the two screws. What to do next Go to Install Power Supply Install power supply You must install the power supply into the replacement controller canister. Install the power supply by gently sliding it into the opening of the new controller.
  • Page 22  | Controllers | Install DIMMs You must install the DIMMs into the new controller canister. Install the DIMMs by sliding the DIMM into the slot and securing the latches on either side. Before you begin • If you are not already grounded, properly ground yourself. Procedure 1.
  • Page 23  | Controllers | Install fans You must install the fans into the replacement controller canister. Install the fans by sliding them into the shelf. Before you begin • You have an ESD wristband, or you have taken other antistatic precautions. Procedure 1. Slide the fan all the way into the replacement controller. 2.
  • Page 24: Complete Controller Replacement

     | Controllers | Note: The controller audibly clicks when correctly installed into the shelf. 3. Install the SFPs from the original controller in the host ports on the new controller, if they were installed in the original controller, and reconnect all the cables. If you are using more than one host protocol, be sure to install the SFPs in the correct host ports.
  • Page 25  | Controllers | a) Select Storage > Volumes. If current owner and preferred owner are not listed select All volumes > Columns > .Select current owner and preferred owner then recheck to verify that volumes are distributed to their perferred owners. b) If volumes are all owned by preferred owner continue to Step 6. c) If none of the volumes are returned, you must manually return the volumes.
  • Page 26: Dimms

     | DIMMs  | DIMMs You must replace a DIMM when a memory mismatch is present, or you have a failed DIMM. Overview and requirements Before you replace DIMMs, you need to be aware of certain requirements and considerations. Requirements for replacing DIMMs The DIMMs in your storage array are fragile.
  • Page 27: Place Controller Offline

     | DIMMs  | What to do next Go to Place controller offline. Place controller offline You must place the controller offline so you can safely remove and replace the DIMMs. You must back up the configuration and collect support data first. Then, you can take the controller offline. Before you begin •...
  • Page 28: Remove Dimms

     | DIMMs  | Attention: To prevent degraded performance, do not twist, fold, pinch, or step on the cables. 4. Confirm that the Cache Active LED on the back of the controller is off. 5. Squeeze the handles on either side of the controller, and pull back until it releases from the shelf. 6.
  • Page 29: Install New Dimms

     | DIMMs  | 2. Note the orientation of the DIMM in the socket so that you can insert the replacement DIMM in the proper orientation. Note: A notch at the bottom of the DIMM helps you align the DIMM during installation. 3.
  • Page 30: Reinstall Controller Canister

     | DIMMs  | 2. Insert the DIMM squarely into the slot. The DIMM fits tightly in the slot, but should go in easily. If not, realign the DIMM with the slot and reinsert Note: Visually inspect the DIMM to verify that it is evenly aligned and fully inserted into the slot. 3.
  • Page 31: Complete Dimms Replacement

     | DIMMs  | What to do next Go to Complete DIMMs replacement. Complete DIMMs replacement You complete a DIMM replacement by placing the controller online to confirm the storage array is working correctly. Then, you can collect support data and resume operations. Procedure 1.
  • Page 32: Drives

     | Drives  | Drives A drive is a device that provides the physical storage media for data. Overview and requirements Before you replace a drive, you need to be aware of certain requirements and considerations. Requirements for replacing drives The drives in your storage array are fragile. Improper drive handling is a leading cause of drive failure. Follow these rules to avoid damaging the drives in your storage array: •...
  • Page 33: Replace Drive

     | Drives  | This section describes how to replace a drive in the following controller shelves: • AB6100 controller shelf Replace drive The Recovery Guru in SANtricity System Manager monitors the drives in the storage array and can notify you of an impending drive failure or an actual drive failure. When a drive has failed, its amber Attention LED is on. You can hot-swap a failed drive while the storage array is receiving I/O.
  • Page 34: Install New Drive

    You install a new drive to replace the failed one. Install the replacement drive as soon as possible after removing the failed drive. Before you begin • You have a replacement drive that is supported by Fujitsu for your controller shelf or drive shelf. Procedure 1. Open the cam handle.
  • Page 35 When the drive reconstruction completes, the volume group is in an Optimal state. 4. As required, reinstall the bezel. 5. Return the failed part to Fujitsu, as described in the RMA instructions shipped with the kit. Results Your drive replacement is complete. You can resume normal operations.
  • Page 36: Fans

     | Fans  | Fans Each AB6100 controller shelf or drive shelf includes five fans for cooling the controller. Overview and requirements Before you replace a failed fan, you need to be aware of some requirements. Requirements for replacing a fan If you plan to replace a fan, keep the following requirements in mind. •...
  • Page 37: Remove Controller Canister

     | Fans  | • Unmount all file systems associated with volumes on the array. Note: The exact steps to stop host I/O operations depend on the host operating system and the configuration, which are beyond the scope of these instructions. If you are not sure how to stop host I/O operations in your environment, consider shutting down the host.
  • Page 38: Remove Failed Fan

     | Fans  | Attention: Always use two hands to support the weight of a controller canister. 7. Place the controller canister on a flat, static-free surface. What to do next Go to Remove failed fan. Remove failed fan You remove a failed fan so you can replace it with a new one. Before you begin •...
  • Page 39: Reinstall Controller Canister

     | Fans  | Before you begin • You have an ESD wristband, or you have taken other antistatic precautions. Procedure Slide the replacement fan all the way into the shelf. What to do next Go to Reinstall controller canister Reinstall controller canister After installing the new fan you can reinstall the controller canister into the controller shelf.
  • Page 40: Complete Fan Replacement

     | Fans  | Note: The controller audibly clicks when correctly installed into the shelf. What to do next Go to Complete fan replacement Complete fan replacement You complete the fan replacement by confirming that the new fan is working correctly. Then, you can gather support data and resume normal operations.
  • Page 41  | Fans  | e) If there is no recovery guru present or if following the recovery guru steps the volumes are still not returned to their preferred owners contact support. 6. Collect support data for your storage array using SANtricity System Manager. a.
  • Page 42: Host Interface Cards

     | Host interface cards  | Host interface cards A host interface card (HIC) can optionally be installed within a controller canister. The AB6100 controller includes host ports on the optional HIC. Host ports that are built into the HIC are called HIC ports. Overview and Requirements If you plan to add, upgrade, or replace a host interface card (HIC), keep the following requirements in mind.
  • Page 43: Remove Controller Canister

     | Host interface cards  | Procedure 1. From the Home of SANtricity System Manager, ensure that the storage array has Optimal status. If the status is not Optimal, use the Recovery Guru or contact technical support to resolve the problem. Do not continue with this procedure.
  • Page 44: Add The New Host Interface Card

     | Host interface cards  | 6. Using two hands and the handles, slide the controller canister out of the shelf. When the front of the controller is free of the enclosure, use two hands to pull it out completely. Attention: Always use two hands to support the weight of a controller canister. 7.
  • Page 45: Reinstall The Controller Canister

     | Host interface cards  | be identical. The presence of incompatible or mismatched HICs causes the controllers to lock down when you apply power. Procedure 1. Remove the controller canister's cover by unscrewing the single thumbscrew and lifting the lid open. 2.
  • Page 46: Complete Adding Host Interface Card

     | Host interface cards  | Note: The controller audibly clicks when correctly installed into the shelf. 3. Install the SFPs from the original controller in the host ports on the new controller, and reconnect all the cables. If you are using more than one host protocol, be sure to install the SFPs in the correct host ports. What to do next Go to Complete adding host interface...
  • Page 47: Upgrade Host Interface Card

     | Host interface cards  | c) If none of the volumes are returned, you must manually return the volumes. Go to Storage > Volumes > More > Redistribute volumes. d) If only some of the volumes are returned to their preferred owners after auto-distribution or manual distribution you must check the recovery guru for host connectivity issues.
  • Page 48: Remove Controller Canister

     | Host interface cards  | • Ensure that no applications are writing data to any LUNs mapped from the storage to the hosts. • Unmount all file systems associated with volumes on the array. Note: The exact steps to stop host I/O operations depend on the host operating system and the configuration, which are beyond the scope of these instructions.
  • Page 49: Remove The Host Interface Card

     | Host interface cards  | 6. Using two hands and the handles, slide the controller canister out of the shelf. When the front of the controller is free of the enclosure, use two hands to pull it out completely. Attention: Always use two hands to support the weight of a controller canister. 7.
  • Page 50  | Host interface cards  | 3. Using a Phillips screwdriver, remove the two screws that attach the HIC faceplate to the controller canister. 4. Remove the HIC faceplate. 5. Using your fingers or a Phillips screwdriver, loosen the single thumbscrew that secure the HIC to the controller card.
  • Page 51: Upgrade Host Interface Card

     | Host interface cards  | 7. Place the HIC on a flat, static-free surface. What to do next Go to Upgrade host interface card. Upgrade host interface card You install the new host interface card (HIC) to increase the number of host ports in your storage array. Before you begin •...
  • Page 52: Reinstall Controller Canister

     | Host interface cards  | 3. Carefully lower the HIC into place, and seat the HIC connector by pressing gently on the HIC. Attention: Possible equipment damage – Be very careful not to pinch the gold ribbon connector for the controller LEDs between the HIC and the thumbscrew. 4.
  • Page 53: Complete The Host Interface Card Upgrade

     | Host interface cards  | 3. Install the SFPs from the original controller in the host ports on the new controller, and reconnect all the cables. If you are using more than one host protocol, be sure to install the SFPs in the correct host ports. What to do next Go to Complete the host interface card...
  • Page 54: Replace Failed Host Interface Card

     | Host interface cards  | d) If only some of the volumes are returned to their preferred owners after auto-distribution or manual distribution you must check the recovery guru for host connectivity issues. e) If there is no recovery guru present or if following the recovery guru steps the volumes are still not returned to their preferred owners contact support.
  • Page 55: Remove Controller Canister

     | Host interface cards  | Attention: Possible data loss – If you continue this procedure while I/O operations are occurring, the host application might lose access to the data because the storage is not accessible. 3. Wait for any data in cache memory to be written to the drives. The green Cache Active LED on the back of each controller is on when cached data needs to be written to the drives.
  • Page 56: Remove The Host Interface Card

     | Host interface cards  | 6. Using two hands and the handles, slide the controller canister out of the shelf. When the front of the controller is free of the enclosure, use two hands to pull it out completely. Attention: Always use two hands to support the weight of a controller canister. 7.
  • Page 57  | Host interface cards  | 4. Remove the HIC faceplate. 5. Using your fingers or a Phillips screwdriver, loosen the single thumbscrew that secure the HIC to the controller card. Note: The HIC comes with three screw locations on the top, but is secured with only one. 6.
  • Page 58: Replace Host Interface Card

     | Host interface cards  | 7. Place the HIC on a flat, static-free surface. What to do next Go to Replace host interface card. Replace host interface card You install a new host interface card (HIC) to replace the failed HIC with a new one. Before you begin •...
  • Page 59: Reinstall Controller Canister

     | Host interface cards  | 4. Hand-tighten the HIC thumbscrew. Do not use a screwdriver, or you might over tighten the screws. 5. Using a #1 Phillips screwdriver, attach the HIC faceplate you removed from the original HIC with the three screws.
  • Page 60: Complete Host Interface Card Replacement

     | Host interface cards  | What to do next Go to Complete host interface card replacement. Complete host interface card replacement You complete the HIC replacement by placing the controller online and confirming that the storage array is working correctly. Then, you can collect support data and resume operations. Procedure 1.
  • Page 61: Host Port Protocol Conversion

    • You are using out-of-band management. (You cannot use in-band management to complete this procedure.) • You have obtained the necessary hardware for the conversion. Your Fujitsu Sales Representative can help you determine what hardware you need and help you order the correct parts.
  • Page 62: Obtain The Feature Pack Key

     | Host port protocol conversion | Supported data rate(s) SFP type Supported protocol 16 Gbps, 10 Gbps, 8 Gbps, 4 Gbps Dual-protocol • FC: 16 Gbps, 8 Gbps, 4 Gbps • iSCSI: 10 Gbps 25 Gbps, 10 Gbps 25 Gbps. 10 iSCSI only Gbps, 32 Gbps, 16 Gbps, 8 Gbps, 4 Gbps 32 Gbps, 16 FC only...
  • Page 63 NVMe/FC NVMe/RoCE NVMe/FC NVMe/IB Note: If your controller submodel ID is not listed, contact Fujitsu Support. 4. In System Manager, locate the Feature Enable Identifier. a) Go to Settings > System. b) Scroll down to Add-ons. c) Under Change Feature Pack, locate the Feature Enable Identifier.
  • Page 64: Stop Host I/O

     | Host port protocol conversion | 5. Go to Fujitsu License Activation: Storage Array Premium Feature Activation, and enter the information required to obtain the feature pack. • Chassis Serial Number • Feature Activation Code • Feature Enable Identifier Important: The Premium Feature Activation web site includes a link to “Premium Feature Activation Instructions.”...
  • Page 65: Change The Feature Pack

     | Host port protocol conversion | What to do next Go to Change the feature pack Change the feature pack You change the feature pack to convert the host protocol of the host ports, the IB HIC ports, or both types of ports.
  • Page 66  | Host port protocol conversion | What to do next Your host protocol conversion is complete. You can resume normal operations.
  • Page 67: Power Supplies

    Power Supplies A power supply provides a redundant power source in a controller shelf. Overview and requirements Before you replace a power supply, you need to be aware of some requirements. Requirements for replacing a power supply If you plan to replace a power supply, keep the following requirements in mind. •...
  • Page 68: Power Down The Controller

     | Power Supplies  | Attention: Possible data loss – If you continue this procedure while I/O operations are occurring, the host application might lose access to the data because the storage is not accessible. 4. Wait for any data in cache memory to be written to the drives. The green Cache Active LED on the back of each controller is on when cached data needs to be written to the drives.
  • Page 69: Install New Power Supply

     | Power Supplies  | 3. Locate the handle on the front of the power supply. 4. Use the handle to slide the power supply straight out of the system. Attention: When removing a power supply, always use two hands to support its weight. What to do next Go to Install new power...
  • Page 70: Complete Power Supply Replacement

     | Power Supplies  | Attention: Do not use excessive force when sliding the power supply into the system; you can damage the connector. What to do next Go to Complete power supply replacement. Complete power supply replacement You complete the power supply replacement by confirming that the new power supply is working correctly. Then, you can gather support data and resume normal operations.
  • Page 71  | Power Supplies  | e) If there is no recovery guru present or if following the recovery guru steps the volumes are still not returned to their preferred owners contact support. 6. Collect support data for your storage array using SANtricity System Manager. a.
  • Page 72: Copyright

    Fujitsu. The use or purchase of this product does not convey a license under any patent rights, trademark rights, or any other intellectual property rights of Fujitsu.
  • Page 73: Trademark

    Trademark Third-party trademark information related to this product is available at: https://www.fujitsu.com/global/products/computing/storage/eternus/trademarks.html...
  • Page 74: How To Send Comments About Documentation And Receive Update Notifications

    How to send comments about documentation and receive update notifications The latest version of this document and the latest information related to this device are available at the following site. https://www.fujitsu.com/global/support/products/computing/storage/manuals-list.html If necessary, refer to the following manual for your model.
  • Page 75 However, Fujitsu shall assume no responsibility for any operational problems as the result of errors, omissions, or the use of information in this manual. • Fujitsu assumes no liability for damages to third party copyrights or other rights arising from the use of any information in this manual. •...

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