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If the drive
If you cannot correct the drive problem, or if it is defective, return
is defective
it to Pacific Scientific for repair or replacement.
Return
1. Call Pacific Scientific at (815) 226-3100 from 8am to 6pm
procedure
Note: Do not attempt to return the 6415 or any other equipment
without a valid RMA#. Returns received without a valid RMA#
will not be accepted and will be returned to the sender.
2. Pack the drive in its original shipping carton. Pacific
3. Ship the drive to:
Note: Do not ship Pacific Scientific motors to the above address.
The correct address for motors is:
Shipment of your drive or motor to Pacific Scientific constitutes
authorization to repair the unit. Refer to Pacific Scientific's
repair policy for standard repair charges. Your repaired unit will
be shipped via UPS Ground delivery. If another means of
shipping is desired, please specify this at the time of receiving an
RMA#.
6415 Installation and Hardware Reference Manual - Rev E
Eastern Standard Time to get a Returned Materials
Authorization Number (RMA#).
Scientific is not responsible or liable for damage resulting
from improper packaging or shipment.
Pacific Scientific
110 Fordham Road
Wilmington, MA 01887
Attn: Repair Department, RMA# _________
Pacific Scientific
4301 Kishwaukee Street
Rockford, IL 61105
Attn: Stepper Repair Department, RMA# ________
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