Troubleshooting; Troubleshooting Measures - Viessmann Vitocom 100 LAN1 Installation And Service Instructions Manual

Troubleshooting measures

Faults on the Vitocom 100 are indicated
by various LED indicators (see
page 19).
Faults with LED indicator
IP connection status"3"
Flashes yellow slowly
Flashes yellow quickly
Illuminates yellow
Operating status display "4"
Flashes green longer
than 3 min
Faults without LED indicator
Fault
All displays on the Vitocom 100 are off.
The messages are displayed in the
Vitotrol app, but not sent to the recipi-
ents.
The Vitocom 100 reports "subscriber fail-
ure".
Type of fault and measures
IP address could not be obtained.
■ Check LAN connecting cable.
■ At the router, check whether DHCP has been set, check
other network settings.
■ If necessary, replace the Vitocom 100.
IP address obtained, but no internet connection.
■ Check internet connection using another LAN subscrib-
er, e.g. laptop.
■ If no internet connection is possible even with another
LAN subscriber, have the network settings checked at
the DSL router by an IT expert.
Internet connection available, but the Vitodata server can-
not be reached.
Disconnect plug-in power supply unit and reconnect again
after approx. 15 s. Connection attempt is repeated (see
page 21).
Fault when initialising the Vitocom 100
■ Disconnect plug-in power supply unit and reconnect
again after approx. 15 s.
■ If necessary, replace the Vitocom 100.
Measures
Check the Vitocom 100 power supply.
Check configuration of the recipients in
the Vitodata 100.
Check LON connecting cables.

Troubleshooting

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