Answering A Call; Call Hold And Resume; Multiple Calls On Hold - Polycom SoundPoint IP 500 User Manual

Answering a Call

Using the Handset:
Pick up the handset.
Using Hands-Free Speakerphone Mode:
Press
press the line key (
incoming call, or the Answer soft key .
Using the Headset:
Directories Conference
Pressing
Services
an optionally connected headset. If head-
Call Lists
set memory mode is enabled, pressing the
line key (
Buddy Status
In all cases, the active call will appear
My Status
on the display showing call duration and
destination.
Redial
1 2 3
ABC DEF
1 2 3
ABC DEF
4 5 6
GHI JKL MNO
4 5 6

Call Hold and Resume

GHI JKL MNO
7 8 9
PQRS TUV WXYZ
7 8 9
During a call, press
PQRS TUV WXYZ
key. The call will be placed on hold and
0
OPER
* #
0
this will be indicated on the display. Press
OPER
the Resume soft key to retrieve the call.

Multiple Calls on Hold

If multiple calls are on hold on a single line
key, use the arrow keys to switch between
the calls then press the Resume soft key to
retrieve the desired call. If more than two
calls are on hold on a single key, an indica-
tion will appear on the display, for example
"2/3" shows that this is the second call out
of three calls.
or with the handset on hook
) opposite the
Conference Directories
will answer the call through
Directories Conference
Conference Directories
Services
Services
1 2 3
ABC DEF
1 2 3
) will do the same.
Services
Call Lists
Call Lists
ABC DEF
4 5 6
GHI JKL MNO
4 5 6
Call Lists
Buddy Status
Buddy Status
GHI JKL MNO
7 8 9
PQRS TUV WXYZ
7 8 9
My Status
Buddy Status
My Status
Sel Sel
PQRS TUV WXYZ
Conference Directories
Redial 0
* OPER
#
0
Redial
My Status
Services
OPER
When your SoundPoint IP 500/501 phone is configured for silent
Del Del
ring, press the ringing Line key or the Answer soft key and you Redial
Call Lists
will answer the call. If your handset is off hook, the call is routed
Buddy Status
to the handset. If your handset is on hook, the call is routed to
Menu
the speaker.
My Status
Messages
Redial PQRS
Do Not Disturb
PQRS
or the Hold soft
Hold Hold
Sel Sel
If "Handsfree mode disabled" appears
on the graphic display after you press
the speakerphone key, your system
Del Del
administrator has disabled the speak-
erphone on your phone.
Menu
Incoming calls may be ignored
Messages
by pressing the Reject soft key or
1 2 3
ABC DEF
1 2 3
Do Not Disturb
1 ABC 2 3 DEF
1 2 3
that Do Not Disturb stays active
ABC DEF
ABC DEF
1 2 ABC
1 2
when the call is dropped and will
4 5 6
GHI JKL MNO
4 4 5 5 6 6
GHI JKL MNO
4 5 6
Hold Hold
remain so until toggled off.
ABC
GHI JKL MNO
GHI JKL MNO
4 5
GHI JKL
7 8 9
4 5
PQRS TUV WXYZ
7 8 9
7 8 9
PQRS TUV WXYZ
7 8 9
PQRS TUV WXYZ
GHI JKL
PQRS TUV WXYZ
0
OPER
* #
0
7 8
PQRS TUV
7 0 8
OPER
* #
0
OPER
1 2 3
ABC DEF
1 2 3
PQRS TUV
OPER
ABC DEF
0
OPER
*
0
4 5 6
GHI JKL MNO
4 5 6
OPER
GHI JKL MNO
7 8 9
TUV WXYZ
7 8 9
TUV WXYZ
0
* OPER
#
0
OPER
If calls are on hold on more than one line
key, the details of the calls on any line key
can be viewed by pressing that line key and
holding it down for a few seconds. If a line
key is pressed briefly, the first call on hold
on that line key will be retrieved.
7
Sel Sel
Sel Sel
Del Del
Del Del
Menu
Menu
Messages
during ringing. Note
Sel Sel
Messages
3 DEF
Do Not Disturb
3
Do Not Disturb
DEF
Del Del
6
MNO
6
Hold Hold
Hold Hold
MNO
Menu
9
WXYZ
9
Messages
WXYZ
#
Do Not Disturb
Hold Hold
Sel Sel
Del Del
Menu
Messages
Do Not Disturb
Hold Hold