Answering A Call; Call Hold And Resume; Multiple Calls On Hold; Microphone Mute - Polycom SoundPoint IP 500 User Manual

Answering a Call

Using the Handset:
Pick up the handset.
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Using Hands-Free Speakerphone Mode:
Services
Press
press the line key (
Call Lists
incoming call, or the Answer soft key .
Buddy Status
Using the Headset:
My Status
Pressing
Redial
an optionally connected headset. If head-
set memory mode is enabled, pressing the
line key (
In all cases, the active call will appear
on the display showing call duration and
destination.
1 2 3
ABC DEF
1 2 3
ABC DEF
4 5 6
GHI JKL MNO
4 5 6

Call Hold and Resume

GHI JKL MNO
7 8 9
PQRS TUV WXYZ
7 8 9
During a call, press
PQRS TUV WXYZ
key. The call will be placed on hold and
0
OPER
* #
0
this will be indicated on the display. Press
OPER
the Resume soft key to retrieve the call.

Multiple Calls on Hold

If multiple calls are on hold on a single line
key, use the arrow keys to switch between
the calls then press the Resume soft key to
retrieve the desired call. If more than two
calls are on hold on a single key, an indica-
tion will appear on the display, for example
"2/3" shows that this is the second call out
of three calls.

Microphone Mute

During a call, press
phone lights up and a flashing microphone
on the display indicates that the other party
(parties) cannot hear you.
Microphone Mute applies to all modes:
handset, headset, and hands-free.
All manuals and user guides at all-guides.com
or with the handset on hook
) opposite the
1 2 ABC
1 2
ABC
4 5
GHI JKL
4 5
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Sel Sel
will answer the call through
GHI JKL
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7 8
PQRS TUV
7 8
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Services
PQRS TUV
Services
Del Del
0
* OPER
0
) will do the same.
Services
Call Lists
Call Lists
OPER
Buddy Status Call Lists
Menu
Buddy Status
Messages
My Status
Buddy Status
My Status
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Do Not Disturb
Redial
Redial
My Status
Services
or the Hold soft
Redial Hold Hold
Call Lists
1
1
Buddy Status
4
GHI
4
My Status
GHI
7
Redial PQRS
7
PQRS
*
. The LED on the
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Services
Call Lists
Buddy Status
My Status
Sel Sel
Del Del
Menu
Incoming calls may be ignored
DEF 3
Messages
3
by pressing the Reject soft key or
DEF
Do Not Disturb
6
MNO
6
that Do Not Disturb stays active
MNO
when the call is dropped and will
9
WXYZ
9
Hold Hold
remain so until toggled off.
WXYZ
#
1 2 3
ABC DEF
1 2 3
1 ABC 2 3 DEF
1 2 3
ABC DEF
ABC DEF
1 ABC 2
1 2
4 5 6
GHI JKL MNO
4 4 5 5 6 6
GHI JKL MNO
4 5 6
ABC
GHI JKL MNO
GHI JKL MNO
4 5
GHI JKL
7 8 9
4 5
PQRS TUV WXYZ
7 8 9
7 8 9
PQRS TUV WXYZ
7 8 9
PQRS TUV WXYZ
GHI JKL
PQRS TUV WXYZ
0
OPER
* #
0
7 8
PQRS TUV
7 0 8
OPER
* #
0
OPER
ABC 2 3 DEF
2 3
PQRS TUV
OPER
ABC DEF
0
OPER
*
0
5 6
JKL MNO
5 6
OPER
JKL MNO
8 9
TUV WXYZ
8 9
TUV WXYZ
0
OPER
#
0
If calls are on hold on more than one line
OPER
key, the details of the calls on any line key
can be viewed by pressing that line key and
holding it down for a few seconds. If a line
key is pressed briefly, the first call on hold
on that line key will be retrieved.
You can still hear all other parties while
Mute is enabled.
To turn off Microphone Mute, press
again.
1 2
ABC
1 2
7
ABC
4 5
GHI JKL
4 5
GHI JKL
Sel Sel
Sel Sel
during ringing. Note
Del Del
Del Del
Menu
Menu
Messages
Sel Sel
Messages
DEF 3
Do Not Disturb
3
Do Not Disturb
DEF
Del Del
6
MNO
6
Hold Hold
Hold Hold
MNO
Menu
9
WXYZ
9
Messages
WXYZ
#
Do Not Disturb
Hold Hold
3
DEF
3
DEF
Do Not Disturb
6
MNO
6
MNO
Sel Sel
Del Del
Menu
Messages
Do Not Disturb
Hold Hold
Sel Sel
Del Del
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Menu
Services
Messages
Call Lists
Buddy Status