Answering A Call; Call Waiting; Line Indicators - Polycom VVX 411 Quick Reference Manual

CALNET 3: AT&T Voice DNA
Placing a call
•
Dial the number first using:
•
Dial pad.
•
Directory soft key to access the Recent
Calls, Favorites, or Contact Directory.
•
Home button to access Directories.
•
Then choose your calling method (handset,
headset, or speakerphone).
Notes:
•
You do NOT need to dial 9 for an outside
line or 1 for long distance.
•
Internal calls can be completed by dialing
the extension.
•
Call duration is monitored through a call
timer on the graphic display.

Answering a call

You can answer a call using:
•
Handset
•
Headset
•
Speakerphone
•
Soft keys
•
Answer: answers the call, defaults to
speakerphone.
•
Reject: sends call directly to voicemail.
•
Ignore: silences the ringer volume.

Call Waiting

Each line appearance can handle one call at a time.
To answer an additional call, select the associated
line key.
Move between calls on different line appearances:
•
While on a call, press the line key associated
with another line. The call on the first line is
automatically put on hold.
•
To return to the first caller, press the line
key associated with the first call. The
second call is automatically put on hold.
Note: Additional calls accessing a line appearance
will be forwarded to voicemail.
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Quick reference guide – Polycom VVX 411
Placing a call on hold
During an active call:
•
Press the Hold button or Hold soft key.
To remove from hold:
•
Press the Hold button again or Resume soft
key.
Notes:
•
Music on hold will play if a conference call is
put on hold.
•
If multiple calls are held, use the up/down
arrows to switch between calls and press the
Hold button or Resume soft key to select the
desired call.
Line appearances and line keys
A phone number assigned to a line key on an IP phone
is called a line appearance. Your direct line usually
appears twice, then you will see additional lines or
shared extensions that you may answer. Any blank or
unassigned line keys will become speed dial buttons.
When a call comes in, all phones with that number as
a line appearance will ring at the same time.
Shared call presence:
•
When a call is answered and put on hold, any
other phone with that line appearance can
take the call off hold.
Not shared call presence:
•
When a call is answered, it becomes exclusive
to the phone that answered it.

Line indicators

The line indicators will change color depending on the
event:
•
Fast flashing green: Incoming (ringing) call
•
Solid green: Active call is in progress
•
Flashing red: Call is on hold
•
Solid red: Shared line busy (if applicable)
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