Polycom SoundPoint IP 500 User Manual
Sip 1.6
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- User manual (31 pages) ,
- Training manual (26 pages) ,
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Table of Contents
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Summary of Contents for Polycom SoundPoint IP 500
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Page 1: User Guide
User Guide SoundPoint IP 500/501 SIP 1.6 ® January 25, 2006... -
Page 2: Table Of Contents
Contents Introduction ..........1 Parts List ........... 1 Installing SoundPoint IP 500/501 SIP ..2 ® Connecting Network and Power Source ........2 Connecting the Handset and Optional Headset ....3 Attaching the Base ..............3 Features ............ 4 Key Descriptions ......... 5 Using SoundPoint IP 500/501 SIP .... - Page 3 Modifications ................22 Installation Instructions ............22 Plug Acts as Disconnect Device ..........22 Industry Canada (IC) ............22 CE and VCCI Mark ..............22 Polycom Limited Warranty and Limitation Liability ......22 Exclusions ..........23 Warranty Exclusive........23 Service Agreements........23 Limitations of Liability ....... 24 Disclaimer ..........
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Page 4: Introduction
If you ® SoundPoint IP 500/501 SIP package. are missing any items, please contact your Check this list before installation to ensure system administrator. ® Polycom SoundPoint IP 500/501 SIP Power Adapter (specification varies according to country) Directories Services Menu... -
Page 5: Installing Soundpoint Ip 500/501 Sip
LAN cable as shown. Power over Ethernet (PoE) Option Using an Inline Power Cable (optional acces- sory from Polycom), the phone can be alter- nately powered from a Power over Ethernet (PoE) compliant switch or hub. Inline Power Cables exist for both IEEE 802.3af and Cisco pre-standard PoE options. -
Page 6: Connecting The Handset And Optional Headset
2. Connect the headset (optional accessory) to the headset jack on the back of the phone. For information on headsets, please visit www.polycom.com and choose the Support link. HEADSET HANDSET Attaching the Base 1. Place all cords in the recessed area 2. -
Page 7: Features
Features Line/Speed Dial Keys Use these keys to activate up to three lines or speed dials that can be assigned to your phone. Display Control Keys Speakerphone Use the arrow keys to scroll through the Microphone Mute displayed information. Use the Sel key to select Headset a field of displayed data and the Del key to... -
Page 8: Key Descriptions
Key Descriptions Feature Key Description Allows for hands-free communication during calls. Mutes audio transmission locally during calls. Allows users to place and receive calls through an optionally con- Directories Directories nected headset. Directories Services Line or Speed Dial keys. Services Menu Services Menu... -
Page 9: Using Soundpoint
To obtain the IP address of your phone, press Forward Do N Services joe@205.173.1.24 followed by Status, Platform Menu My Status Menu Transfer sip: jane@polycom.com Phone. The IP address is listed together with Call Lists Voice Mail PQRS WXYZ Redial other phone information. Messages Call Lists Buddy Status... -
Page 10: Answering A Call
Answering a Call Using the Handset: Pick up the handset. Conference Directories Using Hands-Free Speakerphone Mode: Services Press or with the handset on hook Menu press the line key ( ) opposite the Call Lists Incoming calls may be ignored incoming call, or the Answer soft key . -
Page 11: General Key Use
Menu Directories Menu Directories Messages Services Messages Services Do Not Disturb Conference Do Not Disturb Conference General Key Use Transfer Transfer To navigate through menus and to enter data, these are useful tips: PQRS WXYZ Redial PQRS WXYZ Redial Hold Hold 1. -
Page 12: Transferring A Call
Services Menu Call Lists Messages Transferring a Call Conference Do Not Disturb This can be done as soon as the 1. During a call, press or the Transfer ringback sound is heard or you can Trnsfer soft key (the active call is wait until the third party answers PQRS WXYZ... -
Page 13: Redial
Call Lists Messages Conference Directories Buddy Status Do Not Disturb Redial Services My Status Press to dial the last call placed Press and select PQRS WXYZ Redial Conference Directories Call Lists Hold Hold from your phone. Call Lists and Placed Calls to scroll PQRS WXYZ through the list. -
Page 14: Do Not Disturb
Menu Messages Do Not Disturb (Optional) If multiple lines are in use, Do Press to prevent the phone from Do Not Disturb Not Disturb can be set on a line-by-line ringing on incoming calls. A flashing icon basis. Contact your system administrator and text on the display indicates that Do for further details. -
Page 15: Ring Type
Ring Type Many ring types are available. Users can 3. Using the arrow keys, highlight the desired ring type. Press the Play select different rings to distinguish be- tween lines or to have a different ring from soft key to hear the selected ring their neighbor’s phone. -
Page 16: Speed Dial
7. Press Save to confirm or Cancel to 4. Enter the Contact number. This abandon the changes then press Exit is a required field and it must be unique (not already in the direc- to return to the idle display. tory). -
Page 17: Multiple Lines
Multiple Lines ® SoundPoint IP 500/501 SIP can support up to three lines, each associated with its own line key. Lines can be configured for local Directory Numbers (DNs), such as your main extension and private or shared lines. Directories Typically, the top-most line key is reserved for Services Menu... -
Page 18: Multiple Call Appearances
Multiple Call Appearances Each line on the phone can be configured to have one or more call appearances. This is useful if there is an active call and an incoming call arrives on the same line. In the example shown, extension 9301 is in an outbound call with 9304. -
Page 19: Voicemail
Voice Mail Received messages will be indicated by a A stutter dial tone in place of normal dial flashing Message Waiting Indicator LED tone is used to indicate that one or more on the front of the phone and a visual voice messages are waiting at the message notification on the display. -
Page 20: Multilingual Support (Localization)
Multilingual Support (Localization) Many languages are supported by the phone. To change language: 3. The display will change to the erence tories 1. Press and select Settings, Menu language of your choice. Basic, Preferences, Language. 4. Exit to the idle display by pressing 2. -
Page 21: Optional Features
Optional Features Text Messaging Users can send and receive Text messages indicated by a flashing Message Waiting on the phone. SIP Instant (Text) Mes- Indicator LED on the front of the phone saging is supported in real-time. Users and optionally a visual notification on the can send and receive text messages using display. - Page 22 5. Press the Save soft key or Cancel to abandon the change then press to return to the idle display. Conference Directories The diagrams show a typical Buddy Status screen Services display of monitored phones and a My Status display. Menu Call Lists Messages...
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Page 23: Troubleshooting
Troubleshooting No Dial-Tone Verify power is correctly applied to the Verify if dial tone is present on any other ® SoundPoint IP 500/501 SIP phone: audio paths: • Check that the display is illumi- • Switch between handset, headset nated. (if present) or hands-free to see if •... -
Page 24: Safety And Compliance
No Response from Feature Key Presses Conference Directories Verify phone is in active state: Services • Make a call to the phone to check • Press followed by Status Menu for inbound call display and ring- Call Lists and Lines to confirm line is actively Messages ing as normal. -
Page 25: Modifications
Polycom the date of purchase from Polycom or its may, on its sole discretion, refund to authorized reseller. Customer the purchase price paid for the defective product. -
Page 26: Exclusions
TIONS, EXPRESS OR IMPLIED, EI- INSTALLATION, MAINTENANCE OR THER IN FACT OR BY OPERATION OF USE OF ITS PRODUCTS. LAW, STATUTORY OR OTHERWISE, Service Agreements Please contact your Polycom Authorized Reseller for information about service agree- ments applicable to your product. -
Page 27: Limitations Of Liability
Limited Warranty and Limitation of Polycom, the Polycom logo design, and Liability. SoundPoint are trademarks of Polycom, All rights reserved under International and Inc. - Page 28 Permission is hereby granted, free of IS”, WITHOUT WARRANTY OF ANY charge, to any person obtaining a copy of KIND, EXPRESS OR IMPLIED, IN- this software and associated documenta- CLUDING BUT NOT LIMITED TO THE tion files (the “Software”), to deal in the WARRANTIES OF MERCHANTABIL- Software without restriction, including ITY, FITNESS FOR A PARTICULAR...
- Page 29 Milpitas, CA 95035 ©2006 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of their respective companies. 1725-11529-001 Rev. A...