Polycom SoundPoint IP 500 User Manual
Sip 3.0
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- User manual (30 pages) ,
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- Quick reference manual (4 pages)
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Summary of Contents for Polycom SoundPoint IP 500
- Page 1 PLEASE READ This manual is from the manufacturer—GoTo Connect may not support some features discussed in this document. Please see our online documentation for a complete list of supported features. Thanks for choosing us!
- Page 2 User Guide SoundPoint IP 500/501 SIP 3.0 ® December, 2007...
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Page 3: Table Of Contents
Contents Introduction ..........1 Parts List ........... 1 Installing SoundPoint IP 500/501 SIP ..2 ® Connecting Network and Power Source ........2 Connecting the Handset and Optional Headset ....3 Attaching the Base ..............3 Features ............ 4 Key Descriptions ......... 5 Using SoundPoint IP 500/501 SIP .... - Page 4 Modifications ................23 Installation Instructions ............23 Plug Acts as Disconnect Device ..........23 Industry Canada (IC) ............23 CE and VCCI Mark ..............23 Polycom Limited Warranty and Limitation Liability ......23 Exclusions ..........24 Warranty Exclusive ........24 Service Agreements ........24 Limitations of Liability ....... 25 Disclaimer ..........
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Page 5: Introduction
If you ® SoundPoint IP 500/501 SIP package. are missing any items, please contact your Check this list before installation to ensure system administrator. ® Polycom SoundPoint IP 500/501 SIP Power Adapter (specification varies according to country) Directories Applications Menu... -
Page 6: Installing Soundpoint
LAN cable as shown. Power over Ethernet (PoE) Option Using an Inline Power Cable (optional acces- sory from Polycom), the phone can be alter- nately powered from a Power over Ethernet (PoE) compliant switch or hub. Inline Power Cables exist for both IEEE 802.3af and Cisco pre-standard PoE options. -
Page 7: Connecting The Handset And Optional Headset
2. Connect the headset (optional accessory) to the headset jack on the back of the phone. For information on headsets, please visit www.polycom.com and choose the Support link. HEADSET HANDSET Attaching the Base 1. Place all cords in the recessed area 2. -
Page 8: Features
Features Line/Speed Dial Keys Use these keys to activate up to three lines or speed dials that can be assigned to your phone. Display Control Keys Speakerphone Use the arrow keys to scroll through the Microphone Mute displayed information. Use the Sel key to select Headset a field of displayed data and the Del key to... -
Page 9: Key Descriptions
Key Descriptions Feature Key Description Allows for hands-free communication during calls. Mutes audio transmission locally during calls. Allows users to place and receive calls through an optionally con- Directories Directories nected headset. Directories Applications Line or Speed Dial keys. Applications Menu Applications Menu... -
Page 10: Using Soundpoint Ip 500/501 Sip
Using SoundPoint IP 500/501 SIP ® Placing a Call During a call, you can alternate Using the Handset: between handset, headset, or hands-free modes by pressing the 1. To obtain dial tone, pick up the handset. keys, or picking up 2. -
Page 11: Answering A Call
My Status Hold Hold Hold Hold Services PQRS WXYZ OPER When your SoundPoint IP 500/501 phone is configured for silent PQRS WXYZ Menu OPER ring, press the ringing Line key or the Answer soft key and you Redial PQRS WXYZ... -
Page 12: Microphone Mute
Microphone Mute During a call, press . The LED on the You can still hear all other parties while phone lights up and a flashing microphone Mute is enabled. on the display indicates that the other party To turn off Microphone Mute, press Conference Directories (parties) cannot hear you. -
Page 13: Transferring A Call
Applications Menu Call Lists Messages Transferring a Call Conference Do Not Disturb the transfer. This can be done as 1. During a call, press or the Transfer soon as the ringback sound is heard Trnsfer soft key (the active call is or you can wait until the third party PQRS WXYZ... -
Page 14: Call Forwarding
Call Forwarding You can configure your phone so that all incoming calls are forwarded to another Call forwarding is not available on shared party (known as static forwarding). You lines. can also forward calls while the phone is This feature is local to the phone, and may ringing (known as dynamic forwarding). -
Page 15: Do Not Disturb
Menu Messages Do Not Disturb (Optional) If multiple lines are in use, Do Press to prevent the phone from Do Not Disturb Not Disturb can be set on a line-by-line ringing on incoming calls. A flashing icon basis. Contact your system administrator and text on the display indicates that Do for further details. -
Page 16: Display Contrast
For information on supported headsets to key repeatedly to return to the provide electronic hookswitch features of idle. Messages placing, answering, and ending calls, go to www.polycom.com/support/voice and Do Not Disturb enter the string “Headset Compatibility List” in the Knowledge Base text box. WXYZ Hold... -
Page 17: Contact Directory
For additional choices, press More followed by: 4. Info to view information about the call. 5. Save to store the contact to the Contact To quickly view respective call lists from Directory. the idle display: 6. Clear to delete the call from list. Press for Placed Calls. - Page 18 To search for a particular contact in the corporate directory: 1. Press Conference Directories 2. Select Corporate Directory. 3. Search for the contact in one of the Services following ways: Menu a Use to scroll Call Lists through the list to find the Messages contact.
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Page 19: Speed Dial
Add Contacts From Corporate Directory: “Entry saved” appears on the Conference Directories 1. Press graphic display. Only the first 2. Select Corporate Directory. name, last name, and phone Services 3. Search for the contact. (See To number are saved. search for a particular contact in Menu the corporate directory, on previ- Call Lists... -
Page 20: Multiple Lines
Multiple Lines ® Your SoundPoint IP 500/501 SIP can support up to three lines, each associated with its own line key. Lines can be configured for private or shared lines. Directories Typically, the top-most line key is reserved for the principal Directory Number (DN) of Services Menu the phone. -
Page 21: Shared Lines
Shared Lines The phone supports shared lines . A shared line is indicated by a different line icon. In the figure, the first line is private and the second line is shared. If two phones share a line, an incoming call to that number will cause both phones to ring. -
Page 22: Distinctive Ringing / Call Treatment
Distinctive Ringing / Call Treatment You can set distinctive incoming ringing tones for contacts in their local directory. This allows identification of a contact by a specific ring tone. To set a distinctive ring for a local contact: 5. Press the Save soft key or Cancel 1. -
Page 23: Optional Features
Optional Features Text Messaging You can send and receive Text messages front of the phone and optionally a visual on their phone. SIP Instant (Text) Messag- notification on the display. ing is supported in real-time. YReceived messages will be indicated by a flashing Message Waiting Indicator LED on the Menu To read text messages:... - Page 24 5. Press the Save soft key or Cancel to abandon the change then press to return to the idle display. Conference Directories The figures show a typical Buddy Status screen dis- Services play of monitored phones and a My Status display. Menu Call Lists Messages...
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Page 25: Troubleshooting
Troubleshooting No Dial-Tone Verify power is correctly applied to the Verify if dial tone is present on any other ® SoundPoint IP 500/501 SIP phone: audio paths: • Check that the display is illumi- • Switch between handset, headset nated. (if present) or hands-free to see if •... -
Page 26: Safety And Compliance
No Response from Feature Key Presses Conference Directories Verify phone is in active state: Services • Make a call to the phone to check • Press followed by Status Menu for inbound call display and ring- Call Lists and Lines to confirm line is actively Messages ing as normal. -
Page 27: Modifications
Polycom the date of purchase from Polycom or its may, on its sole discretion, refund to authorized reseller. Customer the purchase price paid for the defective product. -
Page 28: Exclusions
TIONS, EXPRESS OR IMPLIED, EI- INSTALLATION, MAINTENANCE OR THER IN FACT OR BY OPERATION OF USE OF ITS PRODUCTS. LAW, STATUTORY OR OTHERWISE, Service Agreements Please contact your Polycom Authorized Reseller for information about service agree- ments applicable to your product. -
Page 29: Limitations Of Liability
Limited Warranty and Limitation of Polycom, the Polycom logo design, and Liability. SoundPoint are trademarks of Polycom, All rights reserved under International and Inc. - Page 30 Permission is hereby granted, free of IS”, WITHOUT WARRANTY OF ANY charge, to any person obtaining a copy of KIND, EXPRESS OR IMPLIED, IN- this software and associated documenta- CLUDING BUT NOT LIMITED TO THE tion files (the “Software”), to deal in the WARRANTIES OF MERCHANTABIL- Software without restriction, including ITY, FITNESS FOR A PARTICULAR...
- Page 31 Pleasanton, CA 94588-2708 USA ©2007 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of their respective companies. 1725-11529-001 Rev. D...
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