Polycom SoundPoint IP 500 User Manual
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Polycom SoundPoint IP 500 User Manual

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  • Page 1 Local: 863-614-1900 Toll Free: 866-770-4930 Fax: 888-782-3072 E-mail: telephoneman@telephonemanofamerica.com Skype Us TelephonemanOfAmerica.com shop.telephonemanofamerica.com TELEPHONE MAN OF AMERICA Earning Your Business Every Step of the Way! Specializing in Telecom Equipment of all Brands, Carrier Services, Technician Services, Maintenance Agreements and Purchasing Excess Telecom Equipment! I will always do my best to match or beat any competitors bid!
  • Page 2 User Guide SoundPoint IP 500/501 SIP 2.0 ® August, 2006...

  • Page 3: Table Of Contents

    Contents Introduction ..........1 Parts List ........... 1 Installing SoundPoint IP 500/501 SIP ..2 ® Connecting Network and Power Source ........2 Connecting the Handset and Optional Headset ....3 Attaching the Base ..............3 Features ............ 4 Key Descriptions ......... 5 Using SoundPoint IP 500/501 SIP ....
  • Page 4 Modifications ................22 Installation Instructions ............22 Plug Acts as Disconnect Device ..........22 Industry Canada (IC) ............22 CE and VCCI Mark ..............22 Polycom Limited Warranty and Limitation Liability ......22 Exclusions ..........23 Warranty Exclusive........23 Service Agreements........23 Limitations of Liability ....... 24 Disclaimer ..........

  • Page 5: Introduction

    ® SoundPoint IP 500/501 SIP package. are missing any items, please contact your Check this list before installation to ensure system administrator. ® Power Adapter Polycom SoundPoint IP 500/501 SIP (specification varies according to country) Directories Services Menu Call Lists...

  • Page 6: Installing Soundpoint

    LAN cable as shown. Power over Ethernet (PoE) Option Using an Inline Power Cable (optional acces- sory from Polycom), the phone can be alter- nately powered from a Power over Ethernet (PoE) compliant switch or hub. Inline Power Cables exist for both IEEE 802.3af and Cisco pre-standard PoE options.

  • Page 7: Connecting The Handset And Optional Headset

    2. Connect the headset (optional accessory) to the headset jack on the back of the phone. For information on headsets, please visit www.polycom.com and choose the Support link. HEADSET HANDSET Attaching the Base 1. Place all cords in the recessed area 2.

  • Page 8: Features

    Features Line/Speed Dial Keys Use these keys to activate up to three lines or speed dials that can be assigned to your phone. Display Control Keys Speakerphone Use the arrow keys to scroll through the Microphone Mute displayed information. Use the Sel key to select Headset a field of displayed data and the Del key to...

  • Page 9: Key Descriptions

    Key Descriptions Feature Key Description Allows for hands-free communication during calls. Mutes audio transmission locally during calls. Allows users to place and receive calls through an optionally con- Directories Directories nected headset. Directories Services Line or Speed Dial keys. Services Menu Services Menu...

  • Page 10: Using Soundpoint

    Using SoundPoint IP 500/501 SIP ® Placing a Call During a call, you can alternate Using the Handset: between handset, headset, or hands-free modes by pressing the 1. To obtain dial tone, pick up the handset. keys, or picking up 2.

  • Page 11: Answering A Call

    Answering a Call Using the Handset: Pick up the handset. Conference Directories Using Hands-Free Speakerphone Mode: Press or with the handset on hook Services press the line key ( ) opposite the Menu Call Lists incoming call, or the Answer soft key . Incoming calls may be ignored Messages by pressing the Reject soft key or...

  • Page 12: General Key Use

    Menu Directories Directories Menu Messages Services Services Messages Do Not Disturb Conference Do Not Disturb Conference General Key Use Transfer Transfer To navigate through menus and to enter data, these are useful tips: PQRS WXYZ Redial PQRS WXYZ Redial Hold Hold 1.

  • Page 13: Transferring A Call

    Services Menu Call Lists Messages Transferring a Call Conference Do Not Disturb the transfer. This can be done as 1. During a call, press or the Transfer soon as the ringback sound is heard Trnsfer soft key (the active call is or you can wait until the third party PQRS WXYZ...

  • Page 14: Call Forwarding

    Call Forwarding Calls may be forwarded to another exten- To turn call forwarding off: Conference Directories sion as follows: 1. Press the Forward soft key from 1. Press the Forward soft key from the phone’s idle display or press Services the phone’s idle display or press and select Features and Menu...

  • Page 15: Do Not Disturb

    Conference Conference Time and Date Forward Time and Date is clearly displayed on the 1. Press Menu ® SoundPoint IP 500/501 SIP phone. If the Transfer 2. Select Settings followed by Basic, phone cannot obtain a time and date from Voice Mail Preferences, Time &...

  • Page 16: Call Lists

    See also Distinctive Ringing / Call used, first select which line to change. Treatment. 3. Using the arrow keys, highlight the desired ring type. Press the Play soft key to hear the selected ring If “Silent Ring” is selected, incoming type.

  • Page 17: Speed Dial

    7. Press Save to confirm or Cancel to 4. Enter the Contact number. This abandon the changes then press Exit is a required field and it must be unique (not already in the direc- to return to the idle display. tory).

  • Page 18: Multiple Lines

    Multiple Lines ® Your SoundPoint IP 500/501 SIP can support up to three lines, each associated with its own line key. Lines can be configured for private or shared lines. Typically, the top-most line key is reserved Directories for the principal Directory Number (DN) of Services Menu the phone.

  • Page 19: Multiple Call Appearances

    Multiple Call Appearances Each line on the phone can be configured to have one or more call appearances. This is useful if there is an active call and an incoming call arrives on the same line. In the example shown, extension 9301 is in an outbound call with 9304.

  • Page 20: Voicemail

    Voice Mail Received messages will be indicated by a A stutter dial tone in place of normal dial flashing Message Waiting Indicator LED tone is used to indicate that one or more on the front of the phone and a visual voice messages are waiting at the message notification on the display.

  • Page 21: Multilingual Support (Localization)

    Multilingual Support (Localization) Many languages are supported by the phone. To change language: 3. The display will change to the Conference Directories 1. Press and select Settings, Menu language of your choice. Basic, Preferences, Language. 4. Exit to the idle display by pressing Services 2.

  • Page 22: Optional Features

    Optional Features Text Messaging You can send and receive Text messages front of the phone and optionally a visual on their phone. SIP Instant (Text) Messag- notification on the display. ing is supported in real-time. YReceived messages will be indicated by a flashing Message Waiting Indicator LED on the Menu To read text messages:...
  • Page 23 5. Press the Save soft key or Cancel to abandon the change then press to return to the idle display. Conference Directories The figures show a typical Buddy Status screen dis- Services play of monitored phones and a My Status display. Menu Call Lists Messages...

  • Page 24: Troubleshooting

    Troubleshooting No Dial-Tone Verify power is correctly applied to the Verify if dial tone is present on any other ® SoundPoint IP 500/501 SIP phone: audio paths: • Check that the display is illumi- • Switch between handset, headset nated. (if present) or hands-free to see if •...

  • Page 25: Safety And Compliance

    No Response from Feature Key Presses Conference Directories Verify phone is in active state: Services • Make a call to the phone to check • Press followed by Status Menu for inbound call display and ring- Call Lists and Lines to confirm line is actively Messages ing as normal.

  • Page 26: Modifications

    Polycom the date of purchase from Polycom or its may, on its sole discretion, refund to authorized reseller. Customer the purchase price paid for the defective product.

  • Page 27: Exclusions

    TIONS, EXPRESS OR IMPLIED, EI- INSTALLATION, MAINTENANCE OR THER IN FACT OR BY OPERATION OF USE OF ITS PRODUCTS. LAW, STATUTORY OR OTHERWISE, Service Agreements Please contact your Polycom Authorized Reseller for information about service agree- ments applicable to your product.

  • Page 28: Limitations Of Liability

    Limited Warranty and Limitation of Polycom, the Polycom logo design, and Liability. SoundPoint are trademarks of Polycom, All rights reserved under International and Inc.
  • Page 29 Permission is hereby granted, free of IS”, WITHOUT WARRANTY OF ANY charge, to any person obtaining a copy of KIND, EXPRESS OR IMPLIED, IN- this software and associated documenta- CLUDING BUT NOT LIMITED TO THE tion files (the “Software”), to deal in the WARRANTIES OF MERCHANTABIL- Software without restriction, including ITY, FITNESS FOR A PARTICULAR...
  • Page 30 Milpitas, CA 95035 ©2006 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of their respective companies. 1725-11529-001 Rev. B...

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