Troubleshooting The Network; Transmitter Does Not Appear In The Network; All Transmitters Appear To Be Offline; Bluetooth Is Enabled And The Transmitter Doesn't Appear In Produal Mytool - Produal Proxima WBU Commissioning And Maintenance Instructions

7 Troubleshooting the network

7.1 Transmitter does not appear in the network

Possible cause
Bluetooth is enabled. If the
transmitter Bluetooth is enabled,
the transmitter can't connect to the
network.
Battery level is too low in the
transmitter.
Transmitter is connecting to the
network.
If the first connection attempt fails,
the transmitter tries to connect
again in the following schedule: 1,
2, 4, 8, 16, 32, 64, 128 min. If the
network connection fails after 128
minutes, the transmitter restarts
and starts the connecting procedure
from the beginning.
The network has been down earlier.

7.2 All transmitters appear to be offline

Possible cause
Bluetooth is enabled. If the base
unit Bluetooth is enabled, the
network is down.
Power failure in the base unit.
Device or power failure in the critical
point of the network.
7.3 Bluetooth is enabled and the transmitter doesn't appear in
Produal MyTool
Possible cause
Android device's Bluetooth
communication has problems.
Produal Oy | Keltakalliontie 18, FI 48770 Kotka, Finland | tel. +358 10 219 9100 | fax. +358 5 230 9210 | info@produal.com
Published: 18.07.2019
Remedy
If the transmitter is available in the Devices view, the Bluetooth is enabled.
Connect to the transmitter and press the End commissioning button in
Commission device view.
Check the battery level alarms from base unit Modbus registers.
Restart the transmitter by disconnecting and reconnecting the power
supply to speed up the connecting process.
The network automatic rebuilding may take a long time in big networks.
The network builds up starting from the transmitters that are closest to the
base unit.
Remedy
If the base unit is available in the Devices view, the Bluetooth is enabled.
Connect to the base unit and press the End commissioning button in
Commission device view.
Check the base unit power supply.
After a power failure in the base unit, the network automatic rebuilding
may take a long time in big networks. The network builds up starting from
the transmitters that are closest to the base unit.
Check the transmitters in the critical points of the network. Check that
there is more than one transmitter within the base unit coverage area.
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Remedy
Restart Produal MyTool
Information is subject to change without prior notice.
®
and try connecting again.
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