Appendix A. Getting Help And Technical Assistance - Lenovo RackSwitch G8264CS Installation Manual

Appendix A. Getting Help and Technical Assistance

© Copyright Lenovo 2015
If you need help, service, or technical assistance or just want more information
about Lenovo products, you will find a wide variety of sources available from
Lenovo to assist you. This appendix will help you obtain additional information
about Lenovo and Lenovo products, and determine what to do if you experience a
problem with your Lenovo system or optional device.
Note: This section includes references to IBM web sites and information in regard
to obtaining service. IBM is Lenovoʹs preferred service provider for the System x,
Flex System, and NeXtScale System products.
You can solve many problems without outside assistance by following the
troubleshooting procedures that Lenovo provides in the online help or in the
Lenovo product documentation. The Lenovo product documentation also
describes the diagnostic tests that you can perform. The documentation for most
systems, operating systems, and programs contains troubleshooting procedures
and explanations of error messages and error codes. If you suspect a software
problem, see the documentation for the operating system or program.
Before you call, make sure that you have taken these steps to try to resolve the
problem yourself.
 Check all cables to make sure that they are connected.
 Check the power switches to make sure that the system and any optional
devices are turned on.
Check for updated software, firmware and operating‐system device drivers for

your Lenovo product. The Lenovo Warranty terms and conditions state that
you, the owner of the Lenovo product, are responsible for maintaining and
updating all software or firmware for the product (unless it is covered by an
additional maintenance contract). Your service technician will request that you
upgrade your software or firmware if the problem has a documented solution
within a software or firmware upgrade.
 If you have installed new hardware or software in your environment, check the
IBM ServerProven website to make sure that the hardware and software is
supported by your product.
 Go to the IBM Support portal to check for information to help you solve the
problem, and for other support options.
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