Troubleshooting; Telephone Troubleshooting Chart - Uniden EXAI 918 Operating Manual

If your EXAI918 Integrated Telephone Answering Device is not performing to your expectations, please
try these simple steps. If you are still unable to resolve the problems, contact Uniden Customer Service
at (800) 297-1023, 8:00 a.m. to 5:00 p.m. Central, Monday through Friday.

Telephone Troubleshooting Chart

Status light won't come on when Handset is placed
in Base Unit.
Audio sounds weak and/or scratchy.
Can't make or receive calls.
Handset doesn't ring or receive a page.
Base Unit doesn't ring.
Status light keeps blinking.
33

Troubleshooting

Problem Suggestion
Make sure AC Adapter is plugged into the Base
Unit and wall outlet.
Make sure Handset is properly seated in Base
Unit.
Make sure that the charging contacts on the
Handset and Base Unit are clean.
Make sure that the Base Unit antenna is fully vertical.
Move the Handset and/or Base Unit to different
locations and try again.
C
Press to select another channel.
Check both ends of the Base Unit telephone line
cord.
Make sure the AC Adapter is plugged into the
Base Unit and wall outlet.
Disconnect the AC Adapter for a few minutes,
and then reconnect it.
Nickel-Cadmium battery pack may be weak.
Charge the battery on the Base Unit for 15–20
hours.
Rotate the Base Unit antenna fully vertical.
The Handset may be too far away from the Base
Unit.
Place the Base Unit away from noise sources.
The Digital Security Code may be erased. Set the
Digital Code. (See page 15.)
Set the Base Ringer Switch to on .
Check for new Caller ID Names/Numbers
EXAI918