Collecting Support Data For The Storage System - Bosch DSA E‑Series Installation Manual

50 en | Maintenance
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In some cases, controllers detect errors during the startup process.
The following table describes seven-segment startup errors and conditions that result in the
controller being in a suspended state:
S1
S2
S3
S4
S5
8.5

Collecting support data for the storage system

The following procedures describe how to collect support data for the storage system using
SANtricity System Manager and Script editor in the Enterprise Management Window (EMW).
Collecting support data using SANtricity System Manager
1.
2.
3.
Collecting support data using Script editor in the EMW
1.
2020-05 | V2 | DOC
Lock-down code
Startup error code
Select Support > Support Center > Diagnostics.
Select Collect Support Data.
Click Collect.
The file is saved in the Downloads folder for your browser with the name
supportdata.7z
Open the Enterprise Management Window (EMW) in SANtricity Storage Manager on your
local host.
The controller has locked down in a
suspended state with limited SYMbol
support.
A controller firmware mismatch has been
detected.
The controller does not have enough memory
to support the configuration.
The controller cannot access either midplane
SBB EEPROM.
A module is not valid for a controller.
Drive port mapping tables are not detected.
A component that is not a field replaceable
unit (FRU) has been replaced.
A configuration data base corruption has
been detected.
The SOD reboot limit has been exceeded.
The controller detects a checksum failure in
EEPROM.
The SBB Signature/Revision is invalid.
An unsupported enclosure is detected in the
storage array.
The power supplies are incapable of
powering the controller.
The SBB pairing has failed.
Installation manual
DSA E-Series (E2800 60-bay)
Description
Description
Bosch Security Systems B.V.