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13/
Technical Support
For technical support contact Kontron's Support Department:
E-mail:
support@kontron.com
Phone:
+49-821-4086-888
Make sure you have the relevant product information available:
Product (ID) Number (PN)
Serial Number (SN)
Module's revision
Operating system and Kernel/Build version
Software modifications
Addition connected hardware/full description of hardware set up
Be ready to explain the nature of your problem to the service technician.
Product ID, Serial Number and Revision are located on the module's bottom side.
13.1. Returning Defective Merchandise
All equipment returned to Kontron must have a Return of Material Authorization (RMA) number assigned exclusively by
Kontron. Kontron cannot be held responsible for any loss or damage caused to the equipment received without an RMA
number. The buyer accepts responsibility for all freight charges for the return of goods to Kontron's designated facility.
Kontron will pay the return freight charges back to the buyer's location in the event that the equipment is repaired or
replaced within the stipulated warranty period. Follow these steps before returning any product to Kontron.
1.
Visit the RMA Information website:
http://www.kontron.com/support-and-services/support/rma-information
2.
Download the RMA Request sheet for Kontron Europe GmbH- Deggendorf and fill out the form. Take care to include
a short detailed description of the observed problem or failure and to include the product identification Information
(Name of product, product ID number and serial number). If a delivery includes more than one product, fill out the
above information in the RMA Request form for each product.
3.
Send the completed RMA-Request form to the fax or email address given below at Kontron Europe GmbH. Kontron
will provide an RMA-Number.
Kontron Europe GmbH, RMA Support
Phone:
+49 (0) 821 4086-0
Fax:
+49 (0) 821 4086 111
Email:
service@kontron.com
4.
The goods for repair must be packed properly for shipping, considering shock and ESD protection.
Goods returned to Kontron Europe GmbH in non-proper packaging will be considered as
customer caused faults and cannot be accepted as warranty repairs.
5.
Include the RMA-Number with the shipping paperwork and send the product to the delivery address provided in the
RMA form or received from Kontron RMA Support.
www.kontron.com
COMe-cDV7 - User Guide, Rev 1.0
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