Connection Problems - Tru-Test XRS Service Manual

Connection problems

Symptom Cause
Both models: When connecting via serial
connection...
The stick reader
will not connect to When connecting via
the weigh scale
Bluetooth wireless
indicator.
connection...
Both models: When connecting via USB
connection...
The stick reader
will not connect to
When connecting via
the PC.
Bluetooth wireless
connection...
The stick reader must be
Both models:
connected to the PC and
EziLink does not
switched on before EziLink
„see‟ the stick
is launched.
reader.
Another application is
connected to the COM port.
Bluetooth drivers not
installed correctly.
Faulty USB to Serial
Adaptor or SRS/XRS to
Serial Cable
Both models: The signal strength or link
quality may be poor.
The Bluetooth
wireless
connection
between the stick
reader and the
weigh scale
indicator keeps
dropping out.
Both models: This problem only occurs
with older versions of
The stick reader is
software and in certain
connected to an
circumstances.
XR3000/ID3000
using Bluetooth
dongle and the
Blue light on the
stick reader does
not display
Issue 2, 02/2013
Solution
Refer to the Technical Bulletin "XRS EID Stick Reader -
Connecting to XR3000, EziWeigh6/7 or a PC", section 3.
Refer to the Technical Bulletin "XRS EID Stick Reader -
Connecting to XR3000, EziWeigh6/7 or a PC", section 4.
Refer to the Technical Bulletin "XRS EID Stick Reader -
Connecting to XR3000, EziWeigh6/7 or a PC", section 5
Refer to the Technical Bulletin "XRS EID Stick Reader -
Connecting to XR3000, EziWeigh6/7 or a PC", section 6.
1 Ensure that the stick reader is connected to the PC
properly.
2 Turn on the stick reader.
3 Launch EziLink.
Close down the other application.
Uninstall the Bluetooth drivers and follow the EziLink
installation instructions in the XRS EID Stick Reader
User Manual or SRS EID Stick Reader Quickstart Guide.
Try replacing the adaptor or cable.
Move closer to the weigh scale indicator.
Upgrade the firmware on the weigh scale indicator and
the stick reader.
SRS and XRS EID Stick Reader
16