Tru-Test XRS Service Manual
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Tru-Test XRS Service Manual

Handheld eid stick reader
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General information for servicing

Servicing of these components is only to be performed by qualified personnel.
Contents
General information for servicing ............................................................................................................. 1
Service Centre Requirements .................................................................................................................. 3
Product feedback ........................................................................................................................... 3
Technical bulletins .......................................................................................................................... 3
Returning a product ........................................................................................................................ 3
Service equipment.......................................................................................................................... 4
Documents you will require ............................................................................................................ 4
Parts diagram ........................................................................................................................................... 5
Parts list .................................................................................................................................................... 6
Troubleshooting ........................................................................................................................................ 8
Battery and charging problems ...................................................................................................... 8
Performance problems ................................................................................................................... 9
Scanning problems....................................................................................................................... 10
Unexpected behaviour during use ............................................................................................... 12
EziLink problems .......................................................................................................................... 14
LCD display problems (XRS EID Stick Reader only) ................................................................... 15
Connection problems ................................................................................................................... 16
Testing the stick reader .......................................................................................................................... 17
Testing the power connection (XRS EID Stick Reader only) ....................................................... 17
Testing the power connection (SRS EID Stick Reader only) ....................................................... 17
Testing the serial and USB connection (stick reader to PC) ........................................................ 17
Testing the Bluetooth wireless connection (stick reader to PC) .................................................. 18
Testing the LCD (XRS EID Stick Reader only) ............................................................................ 20
Testing the buttons ....................................................................................................................... 20
Testing the battery........................................................................................................................ 20
Caring for the battery ......................................................................................................... 20
Battery information ............................................................................................................. 20
Battery problems ................................................................................................................ 20
Issue 2, 02/2013
SRS and XRS EID Stick Reader
Handheld EID Reader
LEVEL 1 SERVICE MANUAL
1

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Summary of Contents for Tru-Test XRS

  • Page 1: Table Of Contents

    Testing the buttons ........................20 Testing the battery........................20 Caring for the battery ......................20 Battery information ......................20 Battery problems ........................ 20 Testing the real time clock battery voltage (XRS EID Stick Reader only) ........21 Issue 2, 02/2013...
  • Page 2 New Zealand New Zealand The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. Any use by Tru-Test Limited is under licence Windows® is a registered trademark of Microsoft Corporation in the United States and other countries...

  • Page 3: Service Centre Requirements

    Returning a product Before a product or assembly is returned to Tru-Test for service or analysis, please advise us beforehand so that a Return Authorisation (RA) number can be allocated. The RA number will ensure that we are ready for the product when it is received and assist us in providing efficient and prompt service.

  • Page 4: Service Equipment

    They can all be downloaded from the Tru-Test website www.tru-test.com Technical Bulletin – XRS EID Stick Reader – Connecting to XR3000, EziWeigh6, EziWeigh7 or a PC Technical Bulletin – XRS EID Stick Reader – XRS not connecting over Bluetooth wireless connection...

  • Page 5: Parts Diagram

    SRS and XRS EID Stick Reader Parts diagram Issue 2, 02/2013...

  • Page 6: Parts List

    (819821) provides connection to a PC. SRS/XRS to Both models 819639P EziWeigh cable 1 x SRS/XRS to EziWeigh6/7 comms cable (sold as an accessory) Allows connection between the stick reader and an EziWeigh6 or EziWeigh7 weigh scale indicator. SRS/XRS to Serial...
  • Page 7 SRS and XRS EID Stick Reader Recommended Description Contents Part number quantities FRP tube and rubber Both models 820813 end cap 1 x black antenna FRP tube and rubber end Main gaskets Both models 820814 1 x case gasket and 1 x tube gasket...

  • Page 8: Troubleshooting

    SRS and XRS EID Stick Reader Troubleshooting Battery and charging problems Symptom Cause Solution Both models: Power adaptor is faulty. Try charging the stick reader battery using a known good power adaptor. Replace power adaptor if required. Battery goes flat too soon.

  • Page 9: Performance Problems

    SRS and XRS EID Stick Reader Performance problems Symptom Cause Solution Another EID reader Turn off the other EID reader or electrical device or use Both models: (especially a panel reader) the stick reader in an area well away from the device Reduced read may be in the vicinity.

  • Page 10: Scanning Problems

    Scanning problems Symptom Cause Solution Read Mode has been set You can extend the scan time (XRS EID Stick Reader Both models: to Standard or Single and only) OR (both models) you can change the way the The stick reader...
  • Page 11 Read button is pressed and it only stops when the Read button is pressed again. XRS EID Stick Reader only: To change the Read Mode, see Changing the stick reader settings on the stick reader itself on page 33.

  • Page 12: Unexpected Behaviour During Use

    SRS and XRS EID Stick Reader Symptom Cause Solution Both models: Tags may be faulty. Check scanning performance using known good test tags. Poor scanning performance (poor Antenna broken, poor Try replacing the main module assembly which includes read rate/read tuning.
  • Page 13 SRS and XRS EID Stick Reader Symptom Cause Solution XRS EID Stick New Session On Power Disable New Session On Power Up. See Changing the Reader only: Up has been set to On. stick reader settings using EziLink on page 33 (Data tab, New Session On Power Up setting).

  • Page 14: Ezilink Problems

    Check the formatting rules for an alerts file. “XRS EID XRS EID Stick The format of the alerts file Reader only: may not be correct. Stick Reader User Manual”...

  • Page 15: Lcd Display Problems (Xrs Eid Stick Reader Only)

    SRS and XRS EID Stick Reader LCD display problems (XRS EID Stick Reader only) Symptom Cause Solution The LCD looks This can be caused by Adjust the CONTRAST in the stick reader settings. See washed out. extreme temperatures. Changing the stick reader settings on the stick reader itself on page 33.

  • Page 16: Connection Problems

    SRS and XRS EID Stick Reader Connection problems Symptom Cause Solution Refer to the Technical Bulletin “XRS EID Stick Reader - Both models: When connecting via serial Connecting to XR3000, EziWeigh6/7 or a PC”, section 3. connection… The stick reader Refer to the Technical Bulletin “XRS EID Stick Reader -...

  • Page 17: Testing The Stick Reader

    Turn on the weigh scale indicator. Turn on the stick reader. XRS EID Stick Reader only: The stick reader displays a rotating circle while it attempts to pair and connect with the weigh scale indicator. SRS EID Stick Reader only: The stick reader‟s blue light will flash rapidly while it attempts to pair and connect with the weigh scale indicator.

  • Page 18: Testing The Bluetooth Wireless Connection (Stick Reader To Pc)

    If you have not done so already, pair the PC to the stick reader via the Bluetooth icon in the Windows system tray. For pairing instructions, see the XRS EID Stick Reader User Manual or SRS EID Stick Reader Quickstart Guide.
  • Page 19 EziLink, EziLink may resume searching the COM ports. This can be prevented by setting EziLink to use a fixed COM port in Tools, EziLink Options, SRS/XRS Connection. Set the COM port to the one that the Bluetooth driver has assigned as the outgoing COM port.

  • Page 20: Testing The Lcd (Xrs Eid Stick Reader Only)

    SRS and XRS EID Stick Reader Testing the LCD (XRS EID Stick Reader only) Try various functions to check that the LCD is operating correctly. Watch for missing or faded segments, rows or columns of dots. To test the backlight operation, view the LCD in low light conditions.

  • Page 21: Testing The Real Time Clock Battery Voltage (Xrs Eid Stick Reader Only)

    Plug battery into battery test load (3.3 Ω, 5 W and 4.7 Ω, 5 W in series) After one hour, the battery voltage should be greater than 6.4 V. If not, replace battery. See page Testing the real time clock battery voltage (XRS EID Stick Reader only) To test the real time clock battery voltage: Remove the real time clock battery.

  • Page 22: Information For Servicing The Stick Reader

    Instructions for installing EziLink are provided with the software CD. Instructions for using EziLink can be found in the XRS EID Stick Reader User Manual or SRS EID Stick Reader Quickstart Guide. LCD handling and storage precautions (XRS EID Stick Reader only) The LCD is made of glass.

  • Page 23: Using Flat Flexible Circuit (Ffc) Cables And Connectors

    When removing the LCD from the case top, cover the display surface with a low-tack protective tape (Tru-Test part number GET00036 3M protection tape 3125C 100 mm x 100m). When storing LCD modules, avoid exposure to direct sunlight, light of fluorescent lamps or harmful gases.

  • Page 24: Repair Procedures

    SRS and XRS EID Stick Reader Repair procedures Disassembling and assembling the stick reader case Do NOT use a variable speed drill to tighten or undo the screws. To open the case: Undo the battery compartment cover and remove the battery.

  • Page 25: Replacing The Gasket For The Battery Compartment Cover

    SRS and XRS EID Stick Reader Refit the top case to the bottom case ensuring that the case gasket sits in the groove of the bottom case and that the FFC sits correctly. Holding the two halves of the case together, turn the stick reader over so that the underside is uppermost.

  • Page 26: Replacing The Case Gasket

    SRS and XRS EID Stick Reader Figure 4 Gasket being pressed against the surface Insert the battery with the metal battery terminals inserted first towards the main module. Replace the battery compartment cover. Replacing the case gasket Open the case. See page 24.

  • Page 27: Replacing The Tube Gasket

    SRS and XRS EID Stick Reader Replace the case gasket taking care that is is placed in the groove evenly and that it is located correctly around holes and pins. The interface with the tube gasket is critical Figure 5 Interface between the case gasket and tube gasket Reconnect the FFC connecting the main module and the display module.

  • Page 28: Removing And Refitting The Main Module

    XRS and SRS models are different). XRS EID Stick Reader only: Replacing the main module will cause all data to be lost. Ensure all data is transferred to a PC using EziLink before changing the battery. Back-up data must be burned to CD ROM or DVD and supplied to the customer when the stick reader is returned.

  • Page 29: Removing And Refitting The Display Module

    SRS and XRS EID Stick Reader Removing and refitting the display module XRS EID Stick Reader only: The display module used on the stick reader includes the LCD. Follow the precautions for handling LCD modules, see page 22. To remove the display module: Open the case.

  • Page 30: Replacing The Top Case

    23. Close the case. See page 24. XRS EID Stick Reader only: Test the LCD. See page 20. Check that the LED lights are working. SRS EID Stick Reader only: Check that the LED lights are working.

  • Page 31: Replacing The Real Time Clock Battery (Xrs Eid Stick Reader Only)

    Refit the FRP tube assembly and main module into the bottom case. Close the case. See page 24. Replacing the real time clock battery (XRS EID Stick Reader only) Caution! Replacing the real time clock battery will reset the date and time. Reset the date and time before returning the stick reader to the customer.

  • Page 32: Replacing The Display Ffc (Flat Flexible Circuit) Cable

    SRS and XRS EID Stick Reader Figure 11 Location of the real time clock battery on the underside of the main module Lever out the old battery using a screwdriver. Insert a new battery (Lithium battery CR2032). Ensure that the + side of the battery is up.

  • Page 33: Deleting All Sessions, Vid-Eid Pairs And Alerts On The Stick Reader (Xrs Eid Stick Reader Only)33

    10 Connect the power loom to the main module. Deleting all sessions, VID-EID pairs and alerts on the stick reader (XRS EID Stick Reader only) To clear all sessions, all VID-EID pairs and all alerts from the stick reader using EziLink: Connect the stick reader to the PC's USB port using the SRS/XRS-Serial cable and the USB- Serial adaptor.

  • Page 34: Changing The File Format

    The charging time will be longer if the stick reader is left turned on while charging the battery. Updating the software To update EziLink or stick reader software: Connect the stick reader to the PC's USB port using the SRS/XRS-Serial cable and USB-Serial adaptor. Launch EziLink. Click Tools/Updates.

  • Page 35: Restoring The Stick Reader After A Software Update Has Been Interrupted

    If the stick reader is disconnected during a software update, it will become unusable and will fail to turn To restore the stick reader: Connect the stick reader to the PC's USB port using the SRS/XRS-Serial cable and USB-Serial adaptor.
  • Page 36 FirmwareUpdateDevice=XRS or FirmwareUpdateDevice=SRS as required. Note: If FirmwareUpdateDevice= does not appear in the .ini file, type out the whole strings (with model number included). Close the file. Launch EziLink and click Tools/Recover SRS/XRS. Follow the onscreen instructions. Issue 2, 02/2013...

  • Page 37: Fault Report Card

    SRS and XRS EID Stick Reader Fault report card Email to: From: Service Department (Distributor) Tru-Test Ltd service@trutest.co.nz (Tru-Test Ltd representative) Date Return authority (RA) number   Warranty Product returned:  XRS EID Stick Reader  SRS EIDStick Reader...

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