Troubleshooting - MSA G1 SCBA Pairing Manual

G1 SCBA Radio Pairing Guide |
G1 SCBA & Motorola Radio Troubleshooting
Topic Problem/Issue
Intermittent Audio
Incoming and/or outgoing
Audio
audio from G1 is not working
Poor audio quality from G1
to Radio
Bluetooth pairing
information lost from G1
Pairing
Radio will not pair with G1
Radio is paired to an
incorrect G1
Rev. 2-11-2019
Motorola APX

Troubleshooting

Diagnosis
Facepiece may not be Adjust the facepiece until a
properly sealed proper seal is formed
Power the portable radio on
and off to reset the auto
connect.
Bluetooth icon is visible
If power cycling the radio does
on the Radio
not result in a successful connect,
clear the G1 & Radio pairing
history and repair the G1 &
Radio.
G1 has Firmware SW
Update G1 to Firmware SW 3.0
2.003 or prior SW
via A2 Software
version
G1 with SW 3.0 or higher is
Pairing information is
configurable to retain pairing
cleared when the
information across battery
battery G1 battery is
removals. Review instructions
removed. (When G1
for "G1 SCBA Configuration
"Bluetooth Pair Save"
Tag" and Bluetooth
is not set to enabled.)
Paring Save settings.
Turn on Radio Bluetooth
via a 2-dot radio button
press
Power the portable radio on
and off to reset the auto
Bluetooth icon is NOT
connect.
visible on the radio
If power cycling the radio does
not result in a successful
connect, clear the G1 & Radio
pairing history. Repair the
G1 & Radio.
G1 is not Bluetooth Enable Bluetooth on the G1
enabled, icon on using a G1 Configuration tag
control module is gray that enables Bluetooth.
Radio is a non-
G1 is compatible with Bluetooth
Motorola APX Series
Motorola APX Series Radios.
Bluetooth Radio
Radio and/or G1 was Clear the pairing information on
previously paired to a both the G1 & Radio. Pair
different radio or G1 desired G1 & Radio
Possible Solution
Outgoing audio will function as
expected
Radio will automatically
connect to G1 and emit an
audible indication for success.
G1 & Radio will now connect
and audio will function as
expected
Improved G1 outgoing audio
quality
Bluetooth pairing information
will no longer be cleared on
every battery removal.
Bluetooth icon is visible on
Radio and pairing is now
successful.
Bluetooth icon on the G1
control module will be:
Red = enabled/unpaired OR
enabled/paired, not connected
Green = enabled/connected
To use G1 Bluetooth audio,
pair with 4000, 5000, 6000,
7000, or 8000 Motorola APX
Radios.
Desired G1 and Radio will be
paired together
Expected Result
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