Table of Contents
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Table of Contents
Troubleshooting
Related Manuals for Christie Captiva DHD400S
Summary of Contents for Christie Captiva DHD400S
- Page 1 S e r v i c e M a n u a l 020-000867-03 Captiva DHD400S/DUW350S...
- Page 2 Performance specifications are based on information available at the time of printing. Christie makes no warranty of any kind with regard to this material, including, but not limited to, implied warranties of fitness for a particular purpose. Christie will not be liable for errors contained herein or for incidental or consequential damages in connection with the performance or use of this material.
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Page 3: Table Of Contents
Table of Contents Introduction..........1 Safety Warnings and Guidelines . - Page 4 Check points for exterior and print pattern......13 Firmware ..........14 System Firmware Upgrade .
- Page 5 Main Projector ..........43 Top Cover .
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Page 6: Introduction
Introduction This manual applies to Christie Captiva projection system and is intended for Christie accredited service technicians only. Refer to this manual for technical information required to service and maintain this product. Every effort has been made to ensure the information in this document is accurate and reliable;... -
Page 7: Ac/Power Precautions
AC/Power Precautions Use only Christie approved power cords. Do not attempt operation if the AC supply and cord are not within the specified voltage and power range. Refer to the license label on the back of the projector for rated voltage and power, or see Specifications on page 41. -
Page 8: General Precautions
Introduction General Precautions Do not operate the projector with any internal parts removed. If for testing purposes, you must operate the projector without the lid and/or lamp door, make sure to wear UV glasses and stand well back from the projector at all times. HIGH BRIGHTNESS. -
Page 9: Service Setup
Service Setup Use this section for service procedures and test inspection criteria. Test Equipment Needed • PC or laptop with WUXGA/1080p resolution • DVD player with Multi-system, equipped "Component", "S-Video", "Composite" and "HDMI". • HDTV Source (480P, 720P, 1080P) • Quantum Data 802B or CHROMA2327 (Color Video Signal &... -
Page 10: Test Inspection
Service Setup Test Inspection Repair Action Change parts Main Combiner IR Camera Filter Engine Firmwar Board Module Wheel Module Firmware version update Wheel Index Re-write LD Hour Usage Factory Reset LD Calibration ADC calibration IR Camera Test Network Test EDID If the color appears abnormal after changing Main Board Module, enter into Factory Mode Menu and perform a Wheel index adjustment. -
Page 11: Frequency And Tracking Boundary
Service Setup Frequency and Tracking Boundary Test equipment Video Generator Test signal DHD400S: 1920 x 1080 @60Hz DUW350S: 1920 x 720 @60Hz Test Pattern General-1 or Master Inspection Items • Eliminate visual wavy noise by Resync Frequency or Tracking selection. •... -
Page 12: Calibration
Service Setup Criteria • Screen appears normal. It should not have any abnormal condition, such as lines appear on the screen and so on. • Color appears normal. • It is unacceptable to have few lines flashing. If the screen appears image noise, please press Menu >... -
Page 13: Wheel Index Adjustment
Service Setup 3. “OK” will be shown on the screen. 4. Select VGA-2 ADC Calibration > Enter. 5. “OK” will be shown on the screen. Wheel Index Adjustment Test Pattern 64WRGB, full color patten Inspection Item 64 WRGB & full color pattern should all appear normal. 1. -
Page 14: S-Video
Service Setup S-Video Test equipment DVD player Test signal S-Video Inspection Item Video performance test. Inspection Distance 1.8 to 2.2 m Criteria Check any abnormal color, line distortion or any noise on the screen HDTV/Component Test equipment DVD player Test signal YCbCr/YPbPr Inspection Item HDTV performance test... -
Page 15: Network Function Test
Service Setup Network Function Test Write Down Projector IP 1. Plug in power cord to the projector, connect PC and projector by LAN cable. 2. Turn on the projector. 3. On the Remote, select Menu > LAN. 4. Make sure DHCP is off. 5. -
Page 16: Wireless Function Test
Service Setup Wireless Function Test Before using this function, a USB dongle is needed to connect projector and PC Host directly. When the connection is OK, the PC will show a USB device disk. Network Setting 1. Insert the WiFi USB dongle into the USB port on the projector input panel. 2. -
Page 17: Ir Camera Test
Service Setup IR Camera Test Projector Setting 1. Power on projector. 2. Connect the PC and Projector by mini USB Cable. 3. Connect the PC and Projector by VGA Cable. Setup TouchDriver Procedure Please download “LCTv.1.6.3.exe” first. 1. Double click “LCTv.1.6.3.exe” to install the application. 2. -
Page 18: Function Inspection
Service Setup Note: If the “auto Calibration still failed” message appears on screen, please change to manual calibra- tion mode. Function Inspection General All OSD functions must be checked for functionality. When OSD menu is displayed, there shall be no visible peaking, ringing, streaking, or smearing artifacts on the screen. Factory Default The factory settings (with appropriate centering, size, geometry distortion, etc.) shall be displayed upon “Factory Reset”... -
Page 19: Firmware
Firmware System Firmware Upgrade The firmware upgrade procedure for DUW350S is the same as DHD400S, DHD400S is used as the example. Equipment Needed Software • DDP 442X Firmware Downloader.exe • Firmware (*.img) • NET Framework 4.0 Hardware • Projector • Power Cord P/N: 42.50115G001 •... -
Page 20: Firmware Upgrade Procedure
Firmware 3. Connect projector and computer by USB cable (USB A to mini USB B). Firmware Upgrade Procedure 1. Execute “DDP442X Firmware Downloader.exe” 2. Click “Browse” to choose the firmware, then click “Open”. 3. The “Projector found” will appear, then click “Down Load Image”. 4. -
Page 21: Multimedia Firmware Upgrade
Firmware 4. Select COM port, press “connect” button. 5. Click “File”-->“Load Project” to choose firmware, then click “Open”. 6. Select “APROM”, and do not select the "Config" item, then press “start” button. 7. “Pass” will appear. 8. Unplug the power cord and RS232 cable, then re-plug the power cord to power on the projector. 9. -
Page 22: Install Usb Driver
Firmware Install USB Driver 1. Click “Install from a list or specific location (Advanced). 2. Click “Don’t search, I will choose the driver to install”. 3. Click “Have Disk”. Then click “Browse” to select “ActionsUSB.sys”. 4. Click “Open”. 5. Click “Continue Anyway”. Then finsh the USB Driver Install. Firmware Upgrade Procedure 1. -
Page 23: Edid Upgrade
Firmware EDID Upgrade The EDID upgrade procedure for DUW350S is the same as DHD400S, DHD400S is used as the example. Equipment Needed Software • EDID Program (All models_EDID Tool_Ver.0.81) • EDID File (*.ini) Hardware • Projector • VGA Cable (42.87305G102) •... -
Page 24: Edid Upgrade Procedure
Firmware 4. Plug power adapter to JP1 of fixture. AC Adapter RS232 Cable VGA Cable VGA Cable HDMI to DVI Cable 5. Execute"EDID" to execute EDID program. EDID Upgrade Procedure 1. Select the COM Port which you are using. 2. Click “Model”. 3. - Page 25 Firmware 6. Click “Program”. 7. When the “Please change the cable to VGA1” appears, click “OK”. 8. When the “Please change the cable to VGA2” appears, click “OK”. 9. When the “Please change the cable to HDMI1” appears, click “OK”. 10.
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Page 26: Troubleshooting
Troubleshooting LED Lighting Message The LED indicators are located on the front and rear of the projector. Each LED is defined in the table below. Power LED Temp_LED LIGHT_LED Message Blue Standby State Light (Input Power cord) Power on Light Warning Up Flashing State... -
Page 27: Main Procedure
Troubleshooting Main Procedure 6WDUW &RQQHFW 3RZHU FRUG DQDORJ RU GLJLWDO VLJQDO WKHQ WXUQ RQ WKH SURMHFWRU 'RHV WKH SRZHU $ 1R SRZHU /(' OLW 5HG" 7URXEOHVKRRWLQJ 3UHVV WKH SRZHU EXWWRQ WR WXUQ RQ WKH SURMHFWRU 'RHV WKH /' % SRZHU LJQLWH"... -
Page 28: Power Troubleshooting
Troubleshooting Power Troubleshooting 1R 3RZHU 7URXEOHVKRRWLQJ ,V WKH SRZHU FRUG FRQQHFWHG VHFXUHO\ DW 3URSHUO\ FRQQHFW SRZHU FRUG DW XQLW WKH XQLW DQG WKH SRZHU DQG $& SRZHU VRXUFH VRXUFH " <HV ,V WKH SRZHU VRXUFH 6XSSO\ $& YROWDJH 9a9 SURYLGLQJ $& YROWDJH" <HV ,V WKH WRS FRYHU VHFXUHO\ LQ (QVXUH WKH WRS FRYHU LV LQ LWV FRUUHFW... - Page 29 Troubleshooting Power Troubleshooting (continued) Captiva Service Manual 020-000867-03 Rev. 1 (05-2018)
- Page 30 Troubleshooting Power Troubleshooting (continued) Captiva Service Manual 020-000867-03 Rev. 1 (05-2018)
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Page 31: Image Performance Troubleshooting
Troubleshooting Image Performance Troubleshooting Captiva Service Manual 020-000867-03 Rev. 1 (05-2018) - Page 32 Troubleshooting Image Performance Troubleshooting (continued) Captiva Service Manual 020-000867-03 Rev. 1 (05-2018)
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Page 33: Remote Control Troubleshooting
Troubleshooting Remote Control Troubleshooting Captiva Service Manual 020-000867-03 Rev. 1 (05-2018) -
Page 34: Network Troubleshooting
Troubleshooting Network Troubleshooting Captiva Service Manual 020-000867-03 Rev. 1 (05-2018) -
Page 35: Parts And Module Replacement
OBSERVE ALL ELECTROSTATIC PRECAUTIONS! Use a grounded wrist strap when handling electronic assemblies. CHRISTIE ACCREDITED SERVICE TECHNICIANS REQUIRED! All module replacement procedures must be performed by qualified service technicians. Equipment Needed •... -
Page 36: Replacement Procedures
Parts and Module Replacement Replacement Procedures Remove the Top Cover, IR Camera and Keypad 1. Unscrew twelve screws, then use a flat head screw driver to press the four tabs (as the red dotted square) to release the cover. Unplug FPC cable and disconnect the two IR camera harness connectors to remove the top cover module. -
Page 37: Remove The Dust Filter
Parts and Module Replacement Remove the Dust Filter 1. Remove two dust filters. 2. Dust filters. Remove the IO Cover 1. Remove six screws (as red circle) and six hex screws (as blue square) to remove I/O Cover. Captiva Service Manual 020-000867-03 Rev. -
Page 38: Remove Main Board, Audio Board And Ecpio Board
Parts and Module Replacement Remove Main Board, Audio Board and ECPIO Board 1. Unplug thirteen connectors. Please refer to the table as below for details of each connector. E F G H I J K L M Item Male Connector on The Key Feature Figure Connector Board... - Page 39 Parts and Module Replacement Item Male Connector on The Key Feature Figure Connector Board POWER Black wire tube (16 pin) P/W INDEX Compose of Red/Black/White Wire(3 pin) FPC cable F IR Compose of Red/Black/White Wire(3 pin) SPK R Compose of Red/Black Wire(2 pin) LD IF FPC Cable...
- Page 40 Parts and Module Replacement Item Male Connector on The Key Feature Figure Connector Board System FAN32 Compose of Red/Yellow/Black Wire(3 pin) System FAN31 Compose of Red/Yellow/Black Wire(3 pin) 2. Remove eight screws securing the top shielding And remove three screws securing I/O shielding.
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Page 41: Remove The Ld Driver Board
Parts and Module Replacement 5. Unplug one connector securing the main board. Main Board 6. Remove four hex screws and unplug one connector then separate audio board and ECPIO board. Audio Board ECPIO Board Remove the LD Driver Board 1. Remove four screws and unplug one connector securing the LD driver board. LD Driver Board Remove Engine, Filter Wheel, Combiner, DMD Module and DMD Board... - Page 42 Parts and Module Replacement 2. Remove eight screws, cut off one cable tie and the take out the engine module. 3. Remove two screws securing the combiner module. Then unplug one connector and tear off mylar. Combiner Module 4. Remove three screws securing filter wheel cover, then remove two screws securing filter wheel module.
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Page 43: Remove Front Cover And Interlock Switch
Parts and Module Replacement 6. Remove four screws securing DMD chip and DMD board. Rotate the screw 180° counterclockwise to separate DMD chip and DMD board. (Note: This steps need to be carried out in a clean-room environment.) DMD Chip DMD Board 7. -
Page 44: Remove The Lvps, Left Cover And Fans
Parts and Module Replacement Remove the LVPS, Left Cover and Fans 1. Remove three hex screws and unplug two connectors securing the LVPS. 2. Remove three screws securing the left cove, then remove two screws securing fan. 3. Take out system fans and speaker. Remove Right Cover and Bottom Cover 1. - Page 45 Parts and Module Replacement 2. Remove eight screws securing shielding. 3. Remove two screws and tear off mylar securing the AC inlet. Then remove three screws securing filter fan. 4. Remove twelve screws securing bracket. 5. Remove three adjust foot securing bottom cover. Captiva Service Manual 020-000867-03 Rev.
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Page 46: Specifications
Specifications Item Description Dimensions 383*308*86 mm (w/o elevator) (L x W x H) Weight 5.5kg (with lens removed) Power Supply Universal AC 90 – 264V 50/60 Hz with PFC input Brightness • DHD400S: 2850 ANSI lumens • DUW350S: 2400 ANSI lumens Contrast •... -
Page 47: Serial Number Definition
Serial Number Definition Example serial number:Z21523008 S/N Section Example Shown Description Model name (ex:Z1= DUW350S, Z2 = DHD400S) Year (ex:15 = 2015, 16=2016..., 19 = 2019) Manufacturing week (ex: 23 = The 23th week) Serial Numbers NOTE: This label represents the serial number for DHD400SH Projector. It is produced on the 23th week of 2015. -
Page 48: Exploded Views
Exploded Views This chapter is designed to show the exploded image of the projector. For updated part numbers, please refer to RSPL report. Main Projector Item Part Number Description 011-107223-01 Cover Top Panel Captiva Service Manual 020-000867-03 Rev. 1 (05-2018) - Page 49 Exploded Views Item Part Number Description 003-005534-01 PCB Main DUW350S Board 003-005528-01 PCB Main DHD400S Board 003-005535-01 Light Engine DUW350S 003-005530-01 Engine Module 014-100613-01 Module OTS Combiner 011-107225-01 Cover Front Panel 011-107227-01 Cover Left Panel 011-107226-01 Cover Right Panel 003-005520-01 Fan 12v DC axial 014-100611-01 DMD 1920x1080...
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Page 50: Top Cover
Exploded Views Top Cover Item Part Number Description Cover Top 003-005301-01 003-005527-01 PCB Keypad Board Captiva Service Manual 020-000867-03 Rev. 1 (05-2018) -
Page 51: Main Board
Exploded Views Main Board Item Part Number Description 003-005534-01 PCB Main DUW350S Board 003-005528-01 PCB Main DHD400S Board 003-005524-01 PCB ECP10 003-005529-01 PCB Audio Board Captiva Service Manual 020-000867-03 Rev. 1 (05-2018) -
Page 52: Bottom Cover
Exploded Views Bottom Cover Item Part Number Description 011-107222-01 Cover Bottom Panel 003-005526-01 Power Unit 417W 003-005522-01 Fan 55mm DC Axial 002-121318-01 PCB 3.5W LD Driver 003-005523-01 Speaker 220mm 10W 003-005521-01 Fan 45mm Blower Captiva Service Manual 020-000867-03 Rev. 1 (05-2018) -
Page 53: Packaging
Exploded Views Packaging Item Part Number Description 013-103134-01 Carton 483x420x328 Captiva Service Manual 020-000867-03 Rev. 1 (05-2018) - Page 54 Corporate offi ces Worldwide offi ces USA – Cypress Australia Eastern Europe and India Singapore ph: 714-236-8610 ph: +61 (0) 7 3624 4888 Russian Federation ph: +91 (080) 6708 9999 ph: +65 6877-8737 ph: +36 (0) 1 47 48 100 Canada –...