Troubleshooting; Error Messages - Toshiba B-850 Owner's Manual

6. TROUBLESHOOTING

6. TROUBLESHOOTING
This chapter lists the error messages, possible problems, and their solutions.
If a problem cannot be solved by taking actions described in this chapter, do not attempt to repair the
printer. Turn off and unplug the printer. Then contact an authorized TOSHIBA TEC service
representative for assistance.

6.1 Error Messages

NOTES:
If an error is not cleared by pressing the
After the printer is turned off, all print data in the printer is cleared.
"****" indicates the number of unprinted media. Up to 9999 (in pieces).
Error Messages
HEAD OPEN
HEAD OPEN ****
COMMS ERROR
PAPER JAM ****
CUTTER ERROR ****
(Only when the Cutter
Module is installed on
the printer.)
WARNING!
[RESTART]
Problems/Causes
The print head block is opened in Online
Mode.
Feed or printing has been attempted with
the Print Head Block open.
A communication error has occurred.
1. The media is jammed at the media
path. The media is not fed smoothly.
2. A wrong media sensor is selected for
the media being loaded.
3. The Black Mark Sensor is not
aligned to the Black Mark on the
media.
4. Size of the loaded media is not
consistent with the programmed size.
5. The Feed Gap Sensor cannot
distinguish the print area from a
label gap.
1. The media is jammed in the Cutter.
2. The Cutter Cover is improperly
installed.
6- 1
key, turn the printer off and then on.
Close the print head block. Then press
the [RESTART] key.
Close the print head block. Then press
the [RESTART] key.
Make sure the interface cable is firmly
connected to the computer, and the
computer is turned on.
1. Remove the jammed media, and clean
the platen. Then reload the media
properly. Finally press the
[RESTART] key.
2. Turn the printer off and then on. Then
select the media sensor supporting the
media being loaded. Finally resend
the print job.
3. Adjust the sensor position. Then press
the [RESTART] key.
4. Turn the printer off and then on.
Replace the loaded media with one
which matches the programmed size,
or select a programmed size that
matches the loaded media.
resend the print job.
5. Refer to Section 6.5 to set the
threshold. If this does not solve the
problem, turn off the printer, and call
an authorized service representative.
1. Remove the jammed media. Then
press the [RESTART] key. If this
does not solve the problem, turn off
the printer, and call an authorized
service representative.
2. Turn the printer off and check the
status of the Cutter Cover.
EO1-33029
6.1 Error Messages
Solutions
Finally