Troubleshooting - Toshiba TEC B-450-HS-QQ Series Owner's Manual

12. TROUBLESHOOTING

12. TROUBLESHOOTING
If you cannot solve a problem with the following solutions, do not attempt to repair it yourself. Turn the
power off, unplug the printer, then contact your TOSHIBA TEC representative for assistance.
If the error lamp lights during printing, refer to the following troubleshooting to solve the problem.
Error type
PAPER JAM 1. The paper is not fitted correctly.
2. The paper path is jammed and does not
3. The installed paper type does not match
4. The installed paper size is different from
5. The feed gap sensor cannot see the
HEAD OPEN Feeding or printing has been attempted
while the print head is raised.
NO PAPER The paper has run out.
The print head is too hot.
EXCESS HEAD
TEMP.
1. The ribbon has run out.
RIBBON ERROR
2. There is a fault with the ribbon sensor.
Problem
feed smoothly.
the selected sensor.
the programmed size.
difference between the print area and
the gap.
WARNING!
1. Reload the paper correctly.
2. Remove the cause of the jam and
3. Turn the power off then on again.
4. Turn the power off then on again.
5. Set the threshold (see page 9-1).
Lower the print head block.
Load new paper.
Turn the power off and decrease the
print head temperature.
1. Load a new ribbon.
2. Turn the power off and contact
12-1
12. TROUBLESHOOTING
Solution
Press the [PAUSE] key.
replace the paper correctly.
Press the [PAUSE] key.
Select the correct sensor.
Feed the paper.
Set the correct paper size.
Feed the paper.
Else
Turn the power off and call your
Authorized Service representative.
Press the [PAUSE] key.
Press the [PAUSE] key.
Press the [PAUSE] key.
your Authorized Service represen-
tative.
EO1-33019