Toshiba B-570 SERIES Owner's Manual page 31

11. TROUBLESHOOTING
Error Message
EXCESS HEAD The print head is too hot.
TEMP
HEAD ERROR This message is displayed when
sending the head broken check
command ([ESC] HD001 [LF] [NUL])
and the print head has a broken
element.
RIBBON ERROR
There is a fault with the ribbon sensor.
****
CUTTER ERROR Media is jammed in the cutter.
****
FLASH WRITE An error has occurred when loading
ERROR
data onto a flash memory card.
FORMAT ER- An error has occurred while formatting
ROR a flash memory card.
FLASH MEMORY No more data can be saved in the
FULL flash memory card.
COMMUNICATION A communication error has occurred
ERROR with the host.
Problem
11-2
Solution
Turn the power off and decrease the
print head temperature.
1. Restart the printing by pressing the
[RESTAERT] key.
2. Replace the print head.
Turn the power off. Contact your
Authorized Service representative.
Remove the jammed media and feed
the undamaged media through the
cutter.
Press the [RESTART] key.
Else
Turn the power off and contact your
Authorized Service representative.
1. Turn the power off, re-seat the flash
memory card and try again.
2. Replace the flash memory card and
retry.
3. Turn the power off and contact your
Authorized Service representative.
1. Turn the power off, re-seat the flash
memory card and try again.
2. Replace the flash memory card and
retry.
3. Turn the power off and contact your
Authorized Service representative.
Replace the card with a new one and
re-send data.
(Only 1MB and 4MB cards can be
used.)
Turn the power off then on again or
press the [RESTART] key.
Check the program data.
Call your Authorized Service repre-
sentative if necessary.
EM1-33035
11. TROUBLESHOOTING