Returning An Instrument; Claims For Shipping Damage - Newport LDC-3706 Series User Manual

Returning an Instrument

If an instrument is to be shipped to ILX Lightwave for repair or service, be sure to:
 Obtain a Return Merchandise Authorization number (RMA) from ILX Customer Service.
 Attach a tag to the instrument identifying the owner and indicating the required service or
repair. Include the instrument serial number from the rear panel of the instrument.
 Attach the anti-static protective caps that were shipped with the instrument.
 Place the instrument in the original packing container with at least 3 inches (7.5 cm) of
compressible packaging material. Shipping damage is not covered by this warranty.
 Secure the packing box with fiber reinforced strapping tape or metal bands.
 Send the instrument, transportation pre-paid, to ILX Lightwave. Clearly write the return
merchandise authorization number on the outside of the box and on the shipping paperwork.
ILX Lightwave recommends the shipment be insured.
 If the original shipping container is not available, place the instrument in a container with at
least 3 inches (7.5 cm) of compressible packaging material on all sides.
Repairs are made and the instrument returned transportation pre-paid. Repairs are warranted for the
remainder of the original warranty or for 90 days, whichever is greater.

Claims for Shipping Damage

When the instrument is received, inspect it immediately for any damage or shortages on the packing
list. If the instrument is damaged, file a claim with the carrier. The factory will supply a quotation for
estimated costs of repair. The user must negotiate and settle with the carrier for the amount of
damage.
December 2019 viii LDC-3706 Series Laser Controller