Adjusting The Screen Tension; Troubleshooting - Screen Innovations 5 Motorized Owner's Manual

ADJUSTING THE SCREEN TENSION

1 Press in the button and turn knob counter clockwise untill the string is loose.
Turn the knob clockwise 2 to 4 clicks at a time untill there is tension on the string. The
2
strings should have minimal tension on them only.
DO NOT OVERTIGHTEN TAB TENSION STRINGS: Tab tension strings will NOT flatten out
major wrinkles in the screen. Overtightening the tab tension strings can result in damage to
your screen material.
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TROUBLESHOOTING

Problems related to electrical or motor function may require a qualified service person or electrician.
Should you have a problem that is not addressed here, call: Screen Innovations (512-832-6939.)
http://www.screeninnovations.com/category/support/
It is 100% programmed and tested at the factory. In case of a malfunction please use the
troubleshooting guide table.
Problem
Probably Cause
Description
Motor shuts off. Motor is designed for short
Motor has been in operations (lowering and
use for more than retracting), not continuous
2 minutes. duty. Longer operation,
causes the motor to overheat
and shutoff. This typically
happens during installation
when testing the screen.
When down An intermediate stop was set
button is pressed, for the motor.
screen stops
halfway
AC Screen won't No AC power available.
run
DC Screen won't No power to Low Voltage
run supply
Dirt, fingerprints, Improper handling of screen.
marks, etc. on
screen surface.
Dimples in screen Debris rolled up in screen
material
Action to Take
Allow the motor to cool down.
Complete cooling can take an hour or more. Heat
gain is cumulative and takes time to dissipate.
If motor use is initiated before it has cooled
completely, the motor will shut down again when
it reaches maximum temperature.
Call SI Customer Support to fix at 512.832.6939,
Opt. 1
Check to see if the circuit breaker has switched
off. Reset if needed. Check outboard switching
apparatus. Check voltage availability. Contact an
electrician.
Check for power at your plug and/ check for
breaker box.
Follow clean instructions outlined in the Screen
Care and Cleaning Section.
https://www.screeninnovations.com/category/support/faq/
general/#how-to-clean-your-projection-screen
Clean material per instructions on Pg 30.
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