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Personal Ambulatory Oxygen System Provider Technical Manual
Service Mode Functions
Factory maintenance or service updates may sometimes be required
on the eQuinox. Factory and qualified factory-trained technicians can
access service mode software functions by using the Service Port
located on the back of the unit. The Service Port is not for patient use.
Figure 2: eQuinox Service Port
EDAT
EDAT is the world's first computer-based data retrieval service tool
for oxygen concentrators. EDAT is proprietary to CAIRE Inc., and is
comprised of both hardware and software components. EDAT is
SeQual's global solution for your service and support needs.
EDAT software is capable of sensing and displaying historical event
logs and values of components and sensors within the eQuinox
system. This can be used to determine system faults or user errors and
communicate data for troubleshooting or documentation related to
service and updates. EDAT hardware attaches or Plugs into the eQuinox
Service Port, and into a computer's USB port.
The EDAT software set allows a provider to set-up a hub and spoke
service center. Field service reps can travel to a patient's home,
troubleshoot and transmit the data to either in-house tech support
personnel or CAIRE. Support personnel can diagnose, provide solutions
and print documentation for equipment records.
EDAT also makes eQuinox software upgrades easy and accessible.
For more information on EDAT, contact CAIRE Inc. Technical Service at
1-800-482-2473.
20771733 D 8
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