Maintenance And Troubleshooting; File Loading Failure; Password Loss; User Password Loss - H3C S3600 Series Installation Manual

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Maintenance and Troubleshooting

File Loading Failure

If file loading fails, the system runs steadily using the original system files. In this case, check whether
the physical ports are properly connected.
If not, reconnect them correctly and restart the loading procedure.
If so, view the loading procedure information displayed on the HyperTerminal to check for input
errors. If there is any input error, restart the loading procedure with correct input.
Common input errors include:
Fail to set the baud rate of the HyperTerminal to 9,600 bps when loading files at a baud rate other
than 9,600 bps through XMODEM.
Enter an incorrect IP address, software name, or path of the TFTP server when using TFTP.
Enter an incorrect IP address, software name, username, or password when using FTP.
If file loading fails when there are neither physical connection problems nor input errors, please contact
your sales agent for help.

Password Loss

User Password Loss

You cannot enter the system without a password. In this case, you can boot the system by ignoring the
system configuration. Perform the following operations:
Step1 Enter the main menu, and select 6 to boot the system by ignoring the system configuration.
The system prompts:
Flag Set Successfully.
The system prompts that the setting succeeds.
Step2 When the main menu appears again, select 0 to reboot the system.
System is rebooting now.
System start booting...
Booting Normal Extend BootWare....
Step3 Set a new password in system view after system reboot.
<Sysname> system-view
[Sysname] user-interface aux 0
[Sysname-ui-aux0] authentication-mode password
[Sysname-ui-aux0] set authentication password simple 123456
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