FLIR Saros DM Series Installation And User Manual

FLIR Saros DM Series Installation And User Manual

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Installation and
User Guide
Saros™ PTZ
DM-Series Camera
i
427-0200-00-12 Revision 100
November 2019
This document does not contain any export-controlled information.

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Table of Contents
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Summary of Contents for FLIR Saros DM Series

  • Page 1 Installation and User Guide Saros™ PTZ DM-Series Camera 427-0200-00-12 Revision 100 November 2019 This document does not contain any export-controlled information.
  • Page 2 © 2019 FLIR Systems, Inc. All rights reserved worldwide. No parts of this manual, in whole or in part, may be copied, photocopied, translated, or transmitted to any electronic medium or machine readable form without the prior written permission of FLIR Systems, Inc.
  • Page 3 (90) days from the date the Product was delivered, you will be entitled to an Extended Limited Warranty. Obtaining an Extended Limited Warranty requires product registration. For more information, refer to the FLIR Security Limited Warranty policy. 427-0200-00-12 Revision 100 November 2019 This document does not contain any export-controlled information..
  • Page 4: Table Of Contents

    Table of Contents 1. Camera Overview ....................... 1 Camera Dimensions ....................2 Camera Specifications ....................2 2. Installation ......................... 5 Supplied Components ....................5 Site Preparation ......................5 Waterproofing the Camera Cables ................6 Mounting the Camera ....................7 2.4.1 Wall Mount Bracket CX-ARMX-G3 ..............
  • Page 5 Table of Contents 4.7.2 802.1x ......................43 4.7.3 TLS/HTTPS ....................43 4.7.4 Services ....................... 43 ONVIF Page ......................44 Firmware & Info Page ....................45 5. Maintenance and Troubleshooting Tips ................47 Cleaning ........................47 Troubleshooting ......................47 427-0200-00-12 Revision 100 November 2019 This document does not contain any export-controlled information.
  • Page 6: Camera Overview

    If help is needed during the installation process, contact the local FLIR service representative or call the support number that appears on the product's page at https://www.flir.com/support/. All installers and integrators are encouraged to take advantage of the training offered by FLIR;...
  • Page 7: Camera Dimensions

    Camera Overview Camera Dimensions Camera Specifications DM-6XX models: 640x512 Array Format DM-3XX models: 320x256 Sensor Long-Life, Uncooled VOx Microbolometer Technology Pixel Pitch 12 µm Frame Rate Model Thermal FOV Focal Length Visible FOV DM-392 92° × 69° 2.3 mm 110° x 59° DM-350 50°...
  • Page 8 Automatic Flat Field Correction (FFC) - Thermal and Optimization Temporal Triggers Ethernet 1 Gbps System Integration Control Interfaces FLIR SDK; FLIR CGI; ONVIF Profile S Supported IPV4, HTTP, HTTPS, Bonjour, UPnP, DNS, NTP, RTSP, RTP, Network Protocols TCP, UDP, ICMP, IGMP, DHCP, ARP Pan Angle / 360°...
  • Page 9 Camera Overview Storage -40°C to 85°C Temperature Range Humidity 10-90% relative Shock IEC 60068-2-27 Vibe IEC 60068-2-64 Compliance & FCC Part 15 (Subpart B, class A); CE Marked; RoHS; WEEE Certifications (Waste Electrical and Electronic Equipment Directive) Full HD 4K Sensor Type 1/2.3-type Exmor R CMOS Visible lens 1...
  • Page 10: Installation

    Installation Installation This camera can be installed outdoors or indoors. For outdoor installation, FLIR recommends: · Always using weatherproof equipment, such as boxes, receptacles, connectors, etc. · For electrical wiring, using the properly rated sheathed cables for conditions to which the cable will be exposed (for example, moisture, heat, UV, physical requirements, etc.).
  • Page 11: Waterproofing The Camera Cables

    Installation · Accessibility: The location used should allow easy access to unit connections and cables. · Safety: Cables and electrical cords should be routed in a manner that prevents safety hazards, such as from tripping, wire fraying, overheating, etc. Ensure that nothing rests on the unit’s cables or power cords.
  • Page 12: Mounting The Camera

    Installation Seal the cable entry hole of the outdoor mounting kit (see figure below) with thread seal tape to keep water from entering the camera. Sealing Cable Entry Hole Mounting the Camera The following accessories and adapters are available for mounting the camera: ·...
  • Page 13 Installation Step 1 Step 2 Step 3 Pull cables through bracket. Fix bracket on wall. Assemble pendant cap. Use Allen key and a hex head cap screw to firmly fix the pendant cap to the arm. Detailed instructions for mounting a camera using the CX-ARMX-G3 wall mount bracket 1.
  • Page 14: Wall Mount Bracket With Power Box Cx-Elbx-G3

    Installation CX-ARMX-G3 dimensions 2.4.2 Wall Mount Bracket with Power Box CX-ELBX-G3 Wall mount bracket (1.5 inch threaded) with IP68 power box. Item Details Wall mount bracket CX-ELBX-G3 with power box Accessory bag No. 3 Allen key No. 5 Allen key Hex head cap screw M6 x 20 (stainless steel)
  • Page 15 Installation Step 1 Step 2 Step 3 Pull cables through the bracket. Fix the power box to the wall or to Assemble pendant cap. the column. Use Allen key and a hex head cap screw to firmly fix the pendant cap to the arm. Step 4 Step 5 Have the bracket hooked up to...
  • Page 16 Installation 7. Thread the cables through the outdoor mount kit and attach the mount kit to the wall mount using the supplied screws and washers. 8. For outdoor cameras, adjust the waterproof gasket to the joint. 9. Connect the cables to the camera. See Camera Connections.
  • Page 17: Gooseneck Mount With Power Box Cx-Gsnk-G3

    Installation 2.4.3 Gooseneck Mount with Power Box CX-GSNK-G3 Gooseneck mount (1.5 inch threaded) with IP68 power box. Item Details Gooseneck bracket and CX-GSNK-G3 box 1 power box CX-GSNK-G3 gooseneck pipe Accessory box No. 2 Allen key No. 3 Allen key No.
  • Page 18: Mount Adapters

    Installation CX-GSNK-G3 dimensions 2.4.4 Mount Adapters The following mount adapters are available for the DM-Series camera: · Corner Adapter CX-CRNR-G3 · Pole Adapter CX-POLE-G3 2.4.4.1 Corner Adapter CX-CRNR-G3 90-degree exterior angle corner adapter for CX-xxxx-G3 mounts. Item Details Corner mount bracket CX-CRNR-G3 Accessory bag Stainless steel truss head...
  • Page 19 Installation Step 1 Part 1 Part 2 Join parts 1 and 2 together. Step 2 Step 3 Step 4 Tighten hex head cap screws Fix assembled corner bracket to Fix arm (pictured) or power box (clockwise). the wall. to the corner bracket with washer in the front and screw nuts at the back.
  • Page 20: Pole Adapter Cx-Pole-G3

    Installation 7. Thread the cables through the outdoor mount kit and attach the mount kit to the wall mount using the supplied screws and washers. 8. For outdoor cameras, adjust the waterproof gasket to the joint. 9. Connect the cables to the camera. See Camera Connections.
  • Page 21 Installation Step 1 Step 2 For installation with CX-ELBX-G3 For installation with CX-ARMX- Thread the hoops through the wall mount bracket with power G3 wall mount bracket, screw wall CX-POLE-G3. box or CX-GSNK-G3 gooseneck mount bracket onto CX-POLE- mount with power box, screw power box onto CX-POLE-G3.
  • Page 22: Camera Connections

    Attach a Cat 5e or Cat 6 cable from the network switch to the RJ45 connector for a 10/100/1000 Mbps Ethernet and Universal PoE connection. If using Universal PoE, FLIR 2 UPOE recommends using a FLIR CP-POE-60W-xx or equivalent power injector.
  • Page 23: Initial Networking Configuration

    If there is no DHCP server on the network, the IP address defaults to 192.168.0.250. To manually specify a different IP address for the camera or to configure other networking settings, you can use either the FLIR Discovery Network Assistant (DNA) tool or the camera's web page. Discover camera IP...
  • Page 24 Installation To configure the camera for networking using the DNA tool: 1. Run the DNA tool (DNA.exe) by double-clicking . The Discover List appears, showing compatible devices on the VLAN and their current IP addresses. 2. Authenticate the camera. Right-click the camera and select Login, or click the Login icon in the navigation bar.
  • Page 25 Installation 3. Configure the camera’s networking settings. Right-click the camera and select IP Setup, or click the IP Setup icon in the navigation bar. In the DNA - IP Setup window, you can clear Use DHCP and manually specify the camera's IP address, Mask, and Gateway.
  • Page 26 Installation The camera's View Settings Home Page opens. 3. Click System Settings, and make sure the Network page appears. 4. You can click Static IP addressing and manually specify the camera's IP address, Netmask, and Gateway. You can also specify the DNS Mode, Name Servers, MTU (maximum transmission unit), and Ethernet Speed.
  • Page 27: Operation

    1. Do one of the following: In the FLIR Discovery Network Assistant (DNA) tool, double-click the camera in the Discover List. The DNA tool does not require a license to use and is a free download from the product's web page on FLIR.com.
  • Page 28: View Settings Home Page

    Operation View Settings Home Page The View Settings page displays live video images of the selected view. When a user assigned the expert or admin role logs in to the camera's web page, the page also displays View Settings menus along the left side banner and other options.
  • Page 29: Video Page

    Operation · The mouse wheel, when the mouse pointer is over live video. Tips · The zoom functions independently for each camera sensor. For example, zooming in when viewing thermal images does not affect visible images or video streams. · Zooming in and out affects the video streams, unlike the Live Video Refresh Rate setting.
  • Page 30 Operation When one stream's resolution is set to 3840x2160, the camera supports the following resolutions for the other stream: One visible stream Other visible stream Resolution Frame rate Resolution Frame rate 3840x2160 > 15 FPS 640x480 1280x720 1920x1080 Thermal 1 Codec options are H.264 or MJPEG.
  • Page 31 Operation Network Options By default, multicast is enabled. Multicast video packets are shared by streaming clients. Additional clients do not cause bandwidth to increase as dramatically as with unicast. Video stream requests for ch0/stream1 are unicast. Client-specific multicast requests vary according to the client. Visible 1 Visible 2 Thermal 1...
  • Page 32: Visible Page

    Operation 3.2.2 Visible Page You can adjust the following visible video settings: · Brightness (Gamma) · Contrast (Max Gain) · · Saturation · Sharpness Advanced Settings · Night Mode—Set the visible video to o Color (day mode) o B/W (night mode) o Auto (default)—Automatically switches the visible video mode according to light level.
  • Page 33 Operation · Wide dynamic range settings WDR improves the image quality and amount of detail in high contrast scenes. High contrast scenes consist of areas with different lighting conditions; some areas are bright and others are dark. Without WDR, either the bright areas would be overexposed (too bright) or the darker areas would be completely dark.
  • Page 34: Thermal Image Setup - Thermal Page

    Operation view where movement is present. However, it is less precise than 3D noise reduction. It can be set On or Off. · Video Format—When mounted indoors, the visible camera shutter speed can be synchronized to the 50 Hz or 60 Hz power used for lighting the scene. If lighting is connected to 50 Hz power, the PAL setting might provide better video and NTSC might provide better video under 60 Hz lighting.
  • Page 35 Operation In addition to Full screen, you can select from a number of preset options or manually define the ROI by selecting Custom. By default, Show AGC ROI is selected and the AGC ROI appears as an overlay in the live video on the camera web page.
  • Page 36: Input/Output (I/O) Page

    Operation · AGC Filter—Determines how quickly a scene adjusts when a hot object appears (or disappears) within the AGC ROI. If set to a low value, when a hot object enters the ROI, the AGC will adjust more slowly to the hot object, resulting in a more gradual transition.
  • Page 37: Ptz Page

    Operation · For external I/O connections, set the current state for the input and output pins, as shown at right. You can configure the external I/O connections, including the number of external input and output pins, on the I/O Devices Page in System Settings.
  • Page 38: Osd Page

    Operation · Move the camera to a preset position, edit a preset name, or delete a preset: Under Preset Position, click Presets. The list of presets appears, in ascending index number order. · Disable or enable the camera's mechanic flip feature By default, Mechanical Flip is set to On and the camera can continuously track an object passing under the camera.
  • Page 39: Georeference Page

    Show the direction the camera is facing (using the camera's field of view, which the camera also reports) · Supports pan and tilt cueing. For example, the FLIR CGI protocol provides pan and tilt commands to point the camera at a specific geographic location (latitude/longitude). 427-0200-00-12 Revision 100 November 2019 This document does not contain any export-controlled information.
  • Page 40: Configuration

    Configuration Configuration Users assigned the admin or expert role can click System Settings on the View Settings page configure: · Networking · Date and time · User accounts and passwords · Audio parameters · I/O devices · ONVIF interface In addition, you can use the Firmware &...
  • Page 41: Date & Time Page

    Configuration Caution After changing the camera's IP address, the PC you are using to access the camera's web page might no longer be on the same network as the camera and can no longer access the camera's web page. To access the camera web page again, change the PC's IP address to be on the same network as the camera.
  • Page 42: Users Page

    Configuration When set to Manual, you can copy the local PC's time or specify the hour, minute, second, and date. When set to NTP, you can specify whether the camera obtains the NTP server information from the DHCP server on the network, or manually enter the NTP server information After setting the date and time parameters, click Save at the bottom of the page.
  • Page 43: Cloud Page

    All roles can access the camera's video streams, which require authentication. You can use the name and password for any of the camera's users. Add User Edit User Delete User Cloud Page The camera will support FLIR Cloud in future releases. 427-0200-00-12 Revision 100 November 2019 This document does not contain any export-controlled information.
  • Page 44: Audio Page

    Configuration Audio Page The Audio page provides configuration settings for the camera's audio input and output. The On/Off buttons affect all audio input and output. Turning audio off immediately turns off all camera audio. Audio In When audio is On, the following audio input settings appear: ·...
  • Page 45: I/O Devices Page

    Configuration I/O Devices Page The I/O Devices page provides configuration settings for external I/O connections and the device managing those connections with the camera. The following settings for the device managing the external I/O connections are available: · Enabled or Disabled ·...
  • Page 46: Cyber Page

    Configuration Cyber Page The Cyber page provides security configuration settings for: · Certificates · IEEE 802.1x-compliant communication · Transport Layer Security (TLS) and secure HTTP (HTTPS) communication · Other cybersecurity services Changes to the security configuration settings on the Cyber page do not immediately take effect. To apply changes, click Save and then reboot the camera.
  • Page 47 Configuration To generate and install a self-signed certificate for TLS/HTTPS: 1. In the Certificates section and Certification area, select TLS/HTTPS and Self-Signed. 2. Enter information such as country code, city name, and organization name. 3. Click Create Certificate. 4. Allow 15 seconds for the camera to generate the certificate, at which point a confirmation appears.
  • Page 48: 802.1X

    Configuration 4.7.2 802.1x Enable or disable IEEE 802.1x-compliant TLS communication. Provide an Identity and Private Key Password. Changing these settings does not immediately take effect. To apply a change to these settings, click Save and then reboot the camera. 4.7.3 TLS/HTTPS Enable or disable camera control using Transport Layer Security (TLS)/secure HTTP (HTTPS).
  • Page 49: Onvif Page

    Configuration Enable or disable digest authentication for the FLIR CGI control interface. The default setting is On (enabled). Firewall Settings For enhanced security, the camera has a firewall that you can enable by clicking On. By default, when you enable the firewall, the following services are set to Allow, which means they remain enabled and their default ports remain open: ·...
  • Page 50: Firmware & Info Page

    Configuration o Thermal Palette Toggle—Toggles through the thermal video colorization options. o Thermal FFC—Initiates a flat field correction on the thermal sensor. o Thermal Sharpness Toggle—Toggles through thermal video sharpness settings. o P&T Start Tour—Initiates a tour of the pan and tilt preset positions (see Page).
  • Page 51 Configuration 4. Click Upgrade. The camera uploads and installs the firmware, which takes a minute or two. After installing firmware, the camera requires a reboot. When prompted, confirm rebooting the camera. Factory Defaults Click Full Reset to return the camera its original factory configuration. Click Partial Reset to keep the camera's current network and IP settings, but return all other settings to the factory configuration.
  • Page 52: Maintenance And Troubleshooting Tips

    If a fuse was used, be sure the fuse is not blown. If the camera still does not produce an image, contact the FLIR dealer or reseller who provided the camera, or contact FLIR directly.
  • Page 53 First check to ensure the physical connections are intact and that the camera is powered on. By default the camera will broadcast a discovery packet two times per second. Use the FLIR Discovery Network Assistant (DNA) tool or a packet sniffer utility such as Wireshark and confirm the packets are being received by the PC from the camera.
  • Page 54 FLIR Systems, Inc. 6769 Hollister Ave Goleta, CA 93117 Corporate Headquarters FLIR Systems, Inc. 27700 SW Parkway Ave. Wilsonville, OR 97070 Support: https://www.flir.com/support/ Document: 427-0200-00-12 Revision: 100 Date: November 2019 This document does not contain any export-controlled information.

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