Eaton VoCALL 16 Installation And Operation Manual
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Eaton VoCALL 16 Installation And Operation Manual

Eaton VoCALL 16 Installation And Operation Manual

Emergency voice communication system standalone configuration
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VoCALL 16 Emergency Voice Communication System
Standalone Configuration
Installation and operation manual

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Summary of Contents for Eaton VoCALL 16

  • Page 1 VoCALL 16 Emergency Voice Communication System Standalone Configuration Installation and operation manual...

  • Page 2: Table Of Contents

    11.8 Documentation ..........66 InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 3 18.2 Webserver overview ........100 InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 4 APPENDIX 6 - Menu structure ........112 APPENDIX 7 - Cybersecurity Recommendations ..... 113 InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...

  • Page 5: Document Update Notes

    THIS DOCUMENT SHALL NOT BECOME PART OF OR MODIFY ANY CONTRACT BETWEEN THE PARTIES. In no event will Eaton be responsible to the purchaser or user in contract, in tort (including negligence), strict liability or other-wise for any special, indirect, incidental...

  • Page 6: Support Services

    4. Support Services 4. SUPPORT SERVICES The goal of Eaton is to ensure your greatest possible satisfaction with the operation of our products. We are dedicated to provide fast, friendly, and accurate assistance. Website Visit the Eaton website to find product information. You can also find information on local distributors or Eaton sales offices.

  • Page 7: Important Safety Information

    WArnInG no user serviceable parts. testing, maintenance or repair with mains power (and/or battery) connected should only be undertaken by personnel who are trained and have taken adequate precautions. InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 8 Indoor use only. do not expose this unit to rain or moisture. CAutIon VoCALL 16 must only be installed by certified Eaton personnel i.e. an Eaton Customer Service Engineer or certified installer. In case of violating these requirements the warranty provided will not apply and EAton will not be held legally accountable.

  • Page 9: Receipt/Unpacking

    Remove all packing material from the unit. Check the unit for any signs of shipping damage. If damage is found after unpacking, report it to the Freight Company and EATON. Retain the packaging materials for the carrier to review. Storage It is recommended that the unit should be stored in its original shipping box/crate until it is to be installed.

  • Page 10: About This Manual

    VoCALL 16 emergency voice communication systems (EVCS) and personnel who are responsible for operating the system. This manual covers operation of VoCALL 16 devices in standalone mode i.e. one main panel connected with outstations Operation of VoCALL in network mode i.e. multiple panel connected together, is covered in ‘EVCS User Manual Network’.

  • Page 11: Overview

    • Outstations: Type A, Type B • This manual covers the operation of VoCALL 16 system working in Standalone mode - 1 MX16 main panel and up to 16 Outstations. product range The offerings under EATON VoCALL 16 product range are listed below:...
  • Page 12 *BS 5839-9: 2011 Fire detection and fire alarm systems for buildings. Code of practice for the design, installation, commissioning and maintenance of emergency voice communication systems. ote: Cabling to comply with local regulations and codes of practice. InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...

  • Page 13: Main Panel - All Variants

    9.2 Main Panel – All Variants Figure 1. mX16 and mX16 –SSC MX16 VoCALL 16 Main panel MX16-SSC VoCALL 16 Main panel Stainless front pack, Flush mounting MX16-BEZ VoCALL 16 Main panel, semi-flush frame bezel Dimension H 355 X W 488 X D 155 mm Stainless Front Dimension H 390 X W 522 X D 2.5 mm...

  • Page 14: Type A Outstation - All Variants

    Fault Indications Audio visual - Network/Communication, Sensors Security Handset behind latched door ote: TA16-BEZ, TA16-BEZ-SS are available as separate bezel units. Flush mounting: TA16-RS + TA16-BEZ (Bezel). TA16-BEZ should be procured separately. InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...

  • Page 15: Type B Outstation - All Variants

    21V to 27.6V (Nominal 24V) DC - Loop driven Power Consumption Active - 0.65 Watts Standby - 0.52 Watts Indications Audio visual - Network/Communication, Sensors , Braille symbols on buttons Security Not applicable. User interaction using buttons on front. InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...

  • Page 16: Features

    Studies have shown this approach can support up to a 75% reduction in cable installation costs. i.e. cables, tray, fixings, conduit and most importantly, time. Simple and easy installation: VoCALL 16 Panel can support up to 16 loop • powered Outstations. Outstations can be of variant Type A/B. Pictorial installation instructions are supplied with all units.

  • Page 17: Installation

    10. Installation 10. Installation 10.1 Placement guidelines The VoCALL 16 system is intended for indoor usage. Outstations should not be installed outdoors unless an additional IP65, or better housing, is used and cables are installed to prevent the ingress of moisture.

  • Page 18: Mounting Instructions

    3. To lift top cover, remove the screws as shown in step A. Lift the cover from bottom and push back to disengage clips. Disconnect ground cable for easy operation. Figure 5. Steps to open top cover InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 19 4 (# 2 core wire), 2 (# 4 core wire) Panel communication 4 (# 2 core wire), 2 (# 4 core wire) Relay – In Use, Fault Power supply Input – Enable (if required) Ethernet InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 20 195mm 200mm 39mm 281mm 27mm 248mm Mounting Hole Rear Knockout Figure 8. Front view of panel with the hinged user interface removed. only for clarity of instructions. do not dEtACH tHE unIt. InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 21 Figure 10. Wiring Connections to be done by installer. Knockouts shown used are for illustration purposes only. 7 . Battery: VoCALL 16 MX panel requires 2 x 12V @ 12Ah sealed lead acid batteries to provide backup power in the event of mains failure. Install the batteries after securely mounting the panel.
  • Page 22 Replace the supplied front cover of the MX panel with SS front pack bezel. Figure 11. mX16-SSC unit. replace the mX16 front cover with the SS panel front to enable flush mounting Figure 12. mX16 flush mount unit ready for installation InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 23 4. PCB is located underneath the handset resting plate. To wire the unit, open and remove the plate from the unit. Disconnect ground cable for easy operation. Figure 14. open screws to remove phone plate InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 24 Figure 15. Ground cable connection. disconnect for ease of use. 5. Knockouts are provided at the bottom of box. Double tag knockouts are provided for easy removal. Remove knockouts as required by the application. Figure 16. double tag knockouts InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 25 Loop out To be done by installer Refer Figure 34 OS OUT (PORT B) OS IN (PORT A) OS TYPE A PCB HANDSET CRADLE Figure 18. Connector placement on type A outstation InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 26 8. Assemble the unit. Reconnect ground cable before closing the unit. Figure 19. Assembled type A unit Flush mount Version: A frame type Bezel is available as separate unit to enable flush mounting. 114mm Figure 20. Flush mounting procedure InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 27 3. Remove screws to open the unit. PCB is mounted underneath the cover. Figure 21. type B unit 4. Disconnect ground cable for easy installation. Figure 22. remove ground cable for easy installation InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 28 Refer Figure 34 Loop Out To be done by installer Refer Figure 34 OS OUT (PORT B) OS IN (PORT A) SPEAKER OS TYPE B PCB Figure 24. type B oS pCB connector placement InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 29 Figure 25. type B unit ready to be installed Wall mount and flush mount units for Type B outstations are available as ote: separate products. 56mm Figure 26. type B unit ready flush mounted InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...

  • Page 30: Network Topology - Standalone

    10. Installation 10.3 Network topology - Standalone VoCALL 16 has been designed to enable simple installation and aid ease of expansion of an installed system. The MX16 main panel can be connected to Outstation variants – Type A, Type B on a single loop. Up to 16 Outstations, in any combination, can be connected to the Panel.

  • Page 31: Cabling Requirements

    Outstations. Use screened cabling throughout the installation. Ensure screen wiring is securely bonded to the earth/shield terminals provided. mains wiring: VoCALL 16 requires a mains supply exclusive to the panel that uses fixed three-core wiring (between 0.75mm and 2.5mm ) which is fed from a double pole isolating fuse connection unit, fused at 3A.

  • Page 32: Wiring Details

    - see Figure 29. The wiring harness for connecting batteries is provided with the unit. Two harnesses are provided for: 1. PSU to Battery connection. 2. Battery series connection. InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 33 TO BATTERY 1 TO BATTERY 2 130 mm Figure 30. mX16 battery to battery connection diagram Figure 31. mX16 battery connections ote: Thermistor should be placed near batteries ote: Recommended battery: 2x Yuasa NP12-12 InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 34 24 hours in standby mode. After this period, battery would have sufficient capacity to support a call continuously for more than 3 hours. Batteries would require 24hrs to charge back to full capacity. InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 35 This connection is in place on the supplied unit and is shown for information only. The power supply unit provides 24V DC output required to power up the system. VoCALL 16 communicates with and monitors the power supply for its health status.
  • Page 36 PANEL OUT (PORT 1) PANEL IN (PORT 2) ETHERNET OS OUT (PORT A) OS IN (PORT B) MAIN BOARD CRADLE HANDSET Figure 34. outstation wiring – power and data cable detail connections InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 37 System will continue to monitor the fault conditions. Refer section 11 for more information on configuration of Enable input. Any call attempts made during the time input remains active will be discarded. ote: InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 38 In place in received unit Earth Connection In place in received unit To be reconnected by installer MX, OS Communication - Panel To be done by installer Refer to Figure 33 to Figure 35 InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...

  • Page 39: Commissioning

    11. Commissioning 11. Commissioning The system should be commissioned by a competent person, trained by Eaton. The person should possess a basic knowledge and understanding of Section 2 and Section 3 of the BS 5839-9: 2011 standard. 11.1 Wiring check Cable readings should be recorded.

  • Page 40: Configuration Steps

    General Fault DC-Power Network Fault AC-Power Power Supply Fault Power System Health System Fault Call Indication Panel Fault Call - Outstation Fault - Outstation Figure 37. Visual indications on panel InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 41 Type #S. no. of menu item to reach it faster. • Example: To reach item 6 on menu, press ‘6’, then press ‘Accept’ using keypad. ote: In instructions following this section, #No. [# menu number] are mentioned along with the steps. InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 42 3 ENGINEER 2 Enter PIN **** ote: As an enhanced security measure, the system provides the information of last login attempt. ote: It is required to change the default pin after first login. InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 43 New PIN needs to be different from last used 5 PINS for the user. In case of any error, press ‘Back’ until all input values are cleared and enter the value again. User login and PIN change event are recorded in Event log. ote: InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 44 3. Press ‘down’ to select ‘Set time’. Press ‘Accept’ 4. Panel will give a confirmation message if input is saved. 5. Press ‘Back’ to go back up one menu. ote: User will not be able to enter incorrect values. InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 45 3. Option for DST are – Off (default), New Zealand, Australia, North America, Europe, UK Event log – Set date and Set time are stored in event log. All logs would use ote: the time and date information set by user. InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 46 Enable Input: Tick box is selected. This setting will allow panel to act on the input. If this behavior is not desired then de-select the checkbox. System Settings (1-2) Panel Number Enable Input 4. Press ‘Back’. InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 47 Type of Outstation – A or B c. Software version installed on Outstation. d. Serial ID of Outstation 5. If the number of Outstations detected = number of Outstations connected, confirm the system installation. InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 48 Outstation. The system will prompt the installer to keep the names and locations of all existing outstations, or overwrite / delete them. Two options are added as sub menu under ‘Install’ once learn is successful - ote: Webserver, Config. Backup / Restore. InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 49 11. Commissioning Setting configuration parameters VoCALL 16 system allows setting values for below parameters: 1. Name a. Building / Site Name b. Panel Name c. Handset Name d. Outstation Name 2. Display Settings a. Brightness b. Contrast c. Date Format d.
  • Page 50 2nd floor. Panel name could be name of building panel is installed in. Handset name could be the location in building where panel is installed. ote: Update the names of devices for ease of operation and identification in emergency situation. InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 51 MM/DD/YY. Key Bleep VoCALL 16 system provides facility of audible feedback on pressing any key. A bleep is heard if key press is registered. Select ‘Key Bleep’ to enable or disable bleep sound any on key press. Default setting: Enabled.
  • Page 52 Refer to local regulations for use of input. ote: VoCALL 16 system will act on this input only if it is activated under install -> system settings menu. Default settings of system is disabled. System Settings (1-2)

  • Page 53: User Configuration - Definitions Of Access Levels

    After completing addressing of the system as mentioned in Section 11.2, next step is to define number the of users and user settings. In accordance with BS 5839-9:2011 standard, VoCALL 16 product range provides following access levels for appropriate usage of the system.
  • Page 54 Webserver Enable (only for Engineer2 login) ote: Accepting system fault by ‘ENGINEER’ would clear the fault from current faults log. It is expected that faults are accepted by ‘ENGINEER’ only after they have been corrected. InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...

  • Page 55: Configuring Access Profiles

    The person responsible for maintaining the system is responsible for maintaining the compliance with local regulations and standards. Any deviation from the default profiles should be agreed by all parties and recorded in the maintenance, commissioning and hand over documents. InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 56 1 Change PIN 2 Name 3 Access Rights 4 Enabled 5. To activate/de-activate the user profile select on ‘Enabled’. 6. The profile enabled will have default rights as described in Section 11.3. InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 57 12. Test: Permission to run diagnostic tests on the panel. ote: When changing default access rights for any profile, exercise caution. As a best practice to enhance security, ensure minimum rights required are enabled for any user of the system. InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 58 11. Commissioning Configuring access rights VoCALL 16 system allows features to configure access profile individually as per user’s requirement. Steps to configure any profile: 1. Login as ‘EnGInEEr 2’. 2. Go to option ‘manage users’ [#7]. Press ‘Accept’ 3. Select the profile to be configured. Press ‘Accept’...
  • Page 59 9. Default names would be considered if names are not updated. Ensure to change the name to reflect the name of person/position responsible ote: for the operation or maintenance of the system. InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 60 A user of the system can also change its own PIN later, if it is provided with required permission. Steps to change PIN for own profile: 1. Login to access profile 2. Go to option ‘Change pin’ [#7]. Press ‘Accept’ 3. Enter new pin and confirm the pin change. InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 61 11. Commissioning disable pIn The VoCALL 16 system has the ability to disable PIN input for using the display interface, however, this is not recommended and should be recorded as a deviation. If system access PINS are disabled, entity maintaining the system will be responsible for providing adequate security measures to ensure that no unauthorized person would be allowed to interact with the system.
  • Page 62 3. Call customer help center. Provide displayed code to customer care. 4. Customer help center will provide PIN to be entered into the system. 5. This would unlock the ‘EnGInEEr 2’ profile and would allow setting a new PIN. InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...

  • Page 63: Configuration Files

    11. Commissioning 11.5 Configuration Files VoCALL 16 enables saving configuration parameters of the system as a record. Configuration files are stored on SD card. Steps to save the configuration are as below: 1. Login as ‘EnGInEEr 2’. 2. Go to option ‘Install.’ [#11]. Press ‘Accept’...
  • Page 64 No of Outstations xiii. Type of Outstations b. Display settings Brightness Contrast iii. Language iv. Date Format Key Bleep status c. User settings PIN system enabled Max. login attempts iii. Enabled users InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...

  • Page 65: Factory Defaults

    2 System Settings 3 Users 4 Web Server 5 Web Server Users 6 Restore 5. Go to ‘restore’. Press ‘Accept’ 6. Panel will undergo power-cycle after parameters are restored to default values. InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...

  • Page 66: Test Procedure

    Servicing of the system. 3. “As fitted” drawings indicating at least the following: a. The positions of all outstations. b. The position of the master station(s). c. The type, sizes and routes of cables. InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...

  • Page 67: Communication

    12. Communication 12. Communication VoCALL 16 allows calls to be made from Outstation to Panel and vice versa. A call indication is reported to the receiving unit within 1 second of call initiation. 12.1 Making a call from an Outstation Type A outstations can initiate the call by lifting the handset from the housing.

  • Page 68: Dial Address

    For standalone application Panel Number = Panel ID (Default value: 01), Outstation number ranges from 01 – 16. Example: To Call Outstation #5 connected to Panel #1, dial – 0105. Accept Speak Only Down Listen In Hold Call Back Cancel Call Accept Call InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...

  • Page 69: Receiving A Call At The Panel Handset

    Active call can be ended by placing the handset back in the housing. If other calls are on ‘HoLd’, active call is ended by pressing the ‘End Call’ key on panel. Next call can then be selected from using ‘ACCEpt Call’ key. InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...

  • Page 70: Holding The Call At Panel Handset

    There will be no impact to any active call present on the system when the input is activated. Panel will not acknowledge new calls. Handset in place Handset Off-hook Call incoming Call in progress Call on hold Call disabled Figure 42. Symbols for call state InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...

  • Page 71: Indications

    Yellow Any fault on the standalone system (Panel and its connected Outstations) DC-Power Green Panel is powered using battery AC-Power Green Panel is powered using AC power Power Green Panel is powered InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...

  • Page 72: Audible Indications - Panel

    Call Indication - Type B Red – blinking Out-going call / In-coming call / Call on hold Green Call is in progress No call ote: Visual call indication is only available on Type B Outstation. InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...

  • Page 73: Audible Indication - Outstation

    4. Busy Tone – If the called device is engaged in a call, calling device will hear busy tone on handset or speaker. 5. Hold Tone – If current call is kept on hold by a Panel, other device will hear hold tone. InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...

  • Page 74: Logging Facility

    . Log files on SD card are archive files and will append new entries continuously. 14.1 Call logs VoCALL 16 provides detailed information for all the calls processed by the system. Following states depicting call progression are recorded: On Hook - OS...
  • Page 75 3. Panel calling OS and call is ended by Outstation. Call Log (1-3) 01/01/19 00:08.54 OS End Call : 0103 01/01/19 00:08.30 OS Start Call : 0103 01/01/19 00:08.30 Dial Number : 0103 InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 76 MX End Call : 0101 MX End Call : 0101 01/01/19 03:34.06 01/01/19 03:35.59 Listen-in : 0101 Speak Only : 0101 01/01/19 01:25.10 01/01/19 03:34.18 Dial Number : 0101 MX End Call : 0101 InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...

  • Page 77: Fault Logs

    Device connected is not recognized by the panel In case of above faults, check the loop wiring connections for any break or loose connection. perform outstation learn procedure to confirm the changes in oS position or addition. InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 78 4 Event Log 100secs. To silence the buzzer while 5 Call Log fault rectification is in progress, use 6 Panel Information ‘Silence Sounder’ option from the menu. InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 79 Earth fault detection is enabled when jumper is connected on CON8 on main PCB IN USE FAULT ENABLE OS OUT (PORT A) OS IN (PORT B) MAIN BOARD CON8 JUMPER CRADLE HANDSET Figure 44. mX16 main pCB board Con8 position. InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 80 IN - USE FAULT ENABLE OS OUT (PORT A) CLOCK DATA T(-) T(+) LIVE NEUTRAL EARTH HANDSET THERMISTOR HANDSET Figure 46. Battery Charger / Battery Fault (mX16). With mains supply present, batteries are disconnected. InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 81 OS IN (PORT B) PANEL OUT (PORT 1) THERMISTOR Main panel CLOCK DATA Figure 47. CAn A/B Loop Break (mX16). the start or end of a loop is not connected. T(-) T(+) InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com LIVE NEUTRAL...
  • Page 82 PANEL IN (PORT 2) CLOCK DATA T(-) T(+) LINE NEUTRAL EARTH HANDSET SD CARD TAMPER SWITCH THERMISTOR Main panel Figure 48. oS missing. A learned oS is bypassed on the loop (mX16) InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 83 PANEL IN (PORT 2) CLOCK DATA T(-) T(+) LINE NEUTRAL EARTH HANDSET SD CARD TAMPER SWITCH THERMISTOR Main panel Figure 49. oS unknown. A new oS is added to the loop but not learned (mX16) InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 84 PANEL IN (PORT 2) CLOCK DATA T(-) T(+) LINE NEUTRAL EARTH HANDSET SD CARD TAMPER SWITCH THERMISTOR Main panel Figure 50. oS position. A learned oS is out of position on the loop (mX16) InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 85 SD C HANDSET TAMPER TAMPER SWITCH SWITCH LIVE NEUTRAL EARTH HANDSET HANDSET SD CARD TAMPER SWITCH THERMISTOR Main panel Figure 52. Speaker open/short, mic open/Short. Handset is not connected (mX16). THERMISTOR THERMISTOR InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 86 LINE NEUTRAL EARTH HANDSET SD CARD TAMPER SWITCH THERMISTOR Main panel Figure 53. off Hook Fault. A handset has been off the hook for more than 90 seconds (type A and mX16). InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...

  • Page 87: Event Log

    14. Logging facility 14.3 Event log VoCALL 16 facilitates the logging of important system events. The event log is accessible using the display under “Event Log” option. Date and time stamp is recorded for all events. Event Log (1-230) 01/01/19 01:23.50 Sounder Silenced 02/03/19 10:54.30...
  • Page 88 An application is provided to read the log files on a desktop. The application is ote: stored on SD card in RELEASE folder. For more details of application refer to Section “17 . Log Viewer” on page 92. InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...

  • Page 89: Software Upgrades

    During a software upgrade system will be put in engineering mode and no calls will be allowed to be made. Liaise with the building manager. Updated software release files would be available with Engineer or from Eaton. Perform below steps to update the software.

  • Page 90: Maintenance (As Per Bs 5839 - 9:2011)

    16.2 Routine daily check If the VoCALL 16 system is installed in a location where audible fault warnings could be unnoticed for more than 24 hours, a special check should be performed each day to confirm that the “System Healthy” LED is illuminated and LCD indicates ‘System OK’, or any faults that are indicated are receiving necessary attention.

  • Page 91: Non-Routine

    Remember to update the next ‘Service date’ for the system after the check. 16.3 Non-routine From time to time, the VoCALL 16 EVC system may require non-routine attention, including special maintenance. Non-routine maintenance includes: 1. A special inspection of an existing system when a new organization takes over maintenance of the system.

  • Page 92: Log Viewer

    Log file are in sync. The application will not allow the reading of logs in case of a mis-match. 3. As a best practice store the Config file and log files in the same folder on PC. InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 93 Logs file needs to be selected individually for the same. 7 . Number of entries per log type are limited to 70K records. 8. To upload a file a. Go to appropriate tab -> Browse -> Select file. InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 94 17 . Log Viewer 9. Logs can be exported from the application and saved on PC as a text file, excel file. To save the logs, click on ‘Save Log’ button. InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 95 Entry number: Select entry numbers required -> Apply c. Date range: Select date range required -> Apply d. Multiple filters can be applied on the data. e. To clear the applied filter, click on ‘Clear’ InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 96 17 . Log Viewer InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...

  • Page 97: Webserver

    18. Webserver 18. Webserver VoCALL 16 provides an ethernet based application to aid in configuration of installed system. Webserver can be used to configure the system after completing steps mentioned up-to and including section 11.4 18.1 Connect to Webserver Webserver is configured to work with Static IP address on a peer to peer connection between PC and MX16 panel.
  • Page 98 7 . Login in to panel via LCD as ‘EnGInEEr 2’. Go to option Web Server. [#13]. Select the tick box. ENGINEER 2 (13-13) Web Server 8. Open web browser and enter address: 192.168.1.17 into the address bar. The login screen of Webserver will be visible. InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 99 Step 7 mentioned in above steps is crucial to access webserver. ote: ote: Webserver session will time out for the user after a period of 15 mins of inactivity. InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...

  • Page 100: Webserver Overview

    2. Language selection – English language is supported in current version 3. Option to change password of current user logged in 4. Help button – provides the link to download manual 5. Date and time of the panel 6. Logout button InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 101 Status – Represents status of panel – healthy, faults, disabled. 00 – Panel handset status. 01-16 – Outstation handset status. Clicking on the row directs to detail information (read only) of the panel and its connected outstations. InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 102 The log page provides list of active faults, log of past faults recorded on the panel, call logs, event log and of the selected panel. Up to 10 log entries are displayed per page. InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 103 18. Webserver InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 104 LCD will also be prohibited. Navigating to any other page will make system exit the ‘Engineering Mode’. time / date Invalid entries will not be allowed. ote: ote: Press tick box to save the settings for each parameter individually. InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 105 Webserver. It is recommended to change default User name and Password for all Users. Users not configured should be disabled and access rights should be updated as needed. InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 106 Figure 54. oS 02 calling panel Figure 55. Call to oS 02 kept on hold Figure 56. Listen-in call from oS 15 Figure 57. Speak only call to oS 15 Figure 58. Calls to panel are disabled. InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...

  • Page 107: Appendix

    1. Main PCB 2. Handset 3. Installation Leaflet 4. Connectors type B outstation 1. Main PCB 2. Installation Leaflet 3. Connectors Batteries are not provided with the Panel and should be procured separately. ote: InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...

  • Page 108: Appendix 2 - Default Pins

    Content Revision.txt SD Card revision information Config Folder containing configuration files Docs System documents – Manual Logs Saved Logs – Call, Event, Fault UPDATES Folder that would contain updated firmware release version InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...

  • Page 109: Appendix 4 - Quick Reference

    Call: Lift the handset. If more than one line is calling, all calling lines will show in the display, and can be scrolled through with the navigation buttons and selected. Engineering assistance: FireTechSupport@eaton.com tel: +44 (0)1302 303350 InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 110 Type Name Location Number 0101 0102 0103 0104 0105 0106 0107 0108 0109 0110 0111 0112 0113 0114 0115 0116 panel details Panel ID Serial Number Site Name Panel Name Handset Name InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...

  • Page 111: Appendix 5 - Checklist

    A. PINS of activated profiles have been changed from default values. A. All the units are provided useful names. A. Any deviation from default configuration is duly documented. CAutIon IntErCHAnGInG dAtA And poWEr LInES on outStAtIon WILL dAmAGE tHE outStAtIon. InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...

  • Page 112: Appendix 6 - Menu Structure

    1. System service date option is visible once system date is set. 2. Outstation Learn option is available if valid panel ID is set. 3. Webserver, Config Backup/Restore are visible once Outstation Learn is completed InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...

  • Page 113: Appendix 7 - Cybersecurity Recommendations

    ICS and SCADA communications especially vulnerable to threats to their confidentiality. Physical security is an important layer of defense in such cases. VoCALL 16 is designed to be deployed and operated in a physically secure location. Following are some best practices that Eaton recommends to physically secure your system/device: •...
  • Page 114 • Ensure default credentials are changed upon first login. VoCALL 16 should not be deployed in production environments with default credentials, as default credentials are publicly known.
  • Page 115 InStALLAtIon And opErAtIon mAnuAL 25-13741-E January 2020 www.eaton.com...
  • Page 116 Eaton EMEA Headquarters Route de la Longeraie 7 1110 Morges, Switzerland Eaton.eu © 2020 Eaton Eaton is a registered trademark. All Rights Reserved Publication No. 25-13741-E All trademarks are property January 2020 of their respective owners.

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