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Eaton VoCALL 16US Installation And Operation Manual
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Eaton VoCALL 16US Installation And Operation Manual

Eaton VoCALL 16US Installation And Operation Manual

2-way emergency communication system
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VoCALL 16US 2-WAY Emergency Communication System
P85899
November 2024
Installation and operation manual

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Summary of Contents for Eaton VoCALL 16US

  • Page 1 VoCALL 16US 2-WAY Emergency Communication System P85899 November 2024 Installation and operation manual...
  • Page 2 Installation and operation manual P/N P85899 November 2024 www.eaton.com...

  • Page 3: Table Of Contents

    Network Topology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 www.eaton.com...
  • Page 4 Changing a Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59 www.eaton.com...
  • Page 5 Restoring the system configuration from an SD Card . . . . . . . . . . . . . . . . . .78 www.eaton.com...
  • Page 6 Program a Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 www.eaton.com...
  • Page 7 Dialer Setup for VoCALL 16US . . . . . . . . . . . . . . . . . .
  • Page 8 Installation and operation manual P/N P85899 November 2024 www.eaton.com...

  • Page 9: Copyright

    P/N P85899 COPYRIGHT Copyright © 2024, Eaton . All rights reserved . This manual may not be reproduced in any form without the prior written consent of Eaton . No patent liability is assumed with respect to the use of the information contained herein .

  • Page 10: Support Services

    P/N P85899 November 2024 SUPPORT SERVICES The goal of Eaton is to ensure the greatest possible satisfaction with the operation of our products . We are dedicated to provide fast, friendly, and accurate assistance . Website Visit the Eaton website to find product information or click on the product’s QR code,...
  • Page 11 INDOOR USE ONLY. DO NOT EXPOSE THIS UNIT TO RAIN OR MOISTURE. VoCALL 16US must only be installed by properly trained personnel. In case of violating these requirements the warranty provided will not apply and EATON will not be held legally account- able.

  • Page 12: Receipt/Unpacking

    Remove all packing material from the unit . Check the unit for any signs of shipping damage . If damage is found after unpacking, report it to the Freight Company and Eaton . Retain the packaging materials for the carrier to review . Storage It is recommended that the unit should be stored in its original shipping box/crate until it is to be installed .

  • Page 13: About This Manual

    About this manual This manual contains important instructions that must be followed during installation, start-up, configuration, operation and maintenance for the VoCALL 16US 2-Way Emergency Communication System, including the MX16US (also referred to as the Main Panel), the NX16US (also referred to as the Network panel) and their associated Call Stations .

  • Page 14: Vocall 16 System Overview

    VoCALL 16 MX Stainless steel flush mount panel front NX16US VoCALL 16 Network Panel MX16CELL (optional) VoCALL Cellular Gateway Call Stations MX16RRF Call Station Red Flush MX16RSF Call Station Silver Flush MX16RRS Call Station Red Surface MX16RSS Call Station Silver Surface www.eaton.com...

  • Page 15: Technical Specifications

    60 pF/ft Maximum capacitance wire-to-shield 100 pF/ft Use shielded cable throughout the installation . Ensure the cable shielding is ote: securely connected to earth . ote: Call Station power and communication loops must be wired in separate cable pairs . www.eaton.com...

  • Page 16: Compliance Statement

    . The Main and network panels are intended to be installed in locations with limited or restricted access . Follow all instructions to ensure regulatory compliance . www.eaton.com...

  • Page 17: System Components

    Removable SD card - shipped from the factory in the unit Battery Qty 2, 12V, 14 Ah, sealed lead acid battery Battery shall be UL certified to UL1989 Batteries are not supplied with the unit and should be procured separately . ote: www.eaton.com...

  • Page 18: Network Panel

    Removable SD card - shipped from the factory in the unit Battery Qty 2, 12V, 14 Ah, sealed lead acid battery Battery shall be UL certified to UL1989 ote: Batteries are not supplied with the unit and should be procured separately . www.eaton.com...

  • Page 19: Call Stations

    Flush: 6.4 x.6.4 x 2.2 inches (162 x 162 x 56 mm) Weight 1.8 lbs. (0.8 Kg) Knockouts 3/4 inch standard knockouts Voltage Rating 21V to 27.6V (Nominal 24V) DC Power Consumption Active - 0.65 Watts Standby - 0.52 Watts Indications Audible and visual indicators www.eaton.com...

  • Page 20: Sd Card Explorer Software

    The VoCALL Gateway Dialer (hereby referred to as the Dialer) is a device used to place Voice-over-IP (VoIP) calls from the VoCALL 16US system to remote call center locations such as 911 . This allows live 2-way voice calls between persons needing assistance and emergency personnel .
  • Page 21 The Dialer requires an internet connection and a VoIP service provider to place emergency voice calls . The provider chosen by the installer/end-customer should have the following features: Security (required by Eaton cybersecurity) - Ensures the on-premise VoIP • communications of the MX16US are secure and protected .

  • Page 22: Cellular Gateway And Poe

    The PoE Injector is installed in the MX16US panel next to the Dialer . It provides power and data to the Cellular Gateway over a single Ethernet cable . ote: The Cellular Gateway is a third party manufactured device; refer to the router’s manufacturer when configuring the device . www.eaton.com...

  • Page 23: System Features

    . Secure communications: The VoCALL 16 system has been designed within • Eaton’s stringent Cybersecurity guidelines . The system is designed to protect against unauthorized and malicious use . www.eaton.com...

  • Page 24: Topology

    A Standalone topology configuration includes one MX16US panel and up to 16 Call Stations; each Call Station on the loop is automatically addressed by the MX16US during configuration . Figure 4 . MX16US Standalone Topology All cabling must comply with local regulations, codes of practice and ote: standards . www.eaton.com...

  • Page 25: Network Topology

    A Network installation requires one MX16US and at least one NX16US panel to be installed in a loop; each NX16US panel requires at least one Call Station connected . ote: All cabling must comply with local regulations, codes of practice and standards . www.eaton.com...

  • Page 26: Installation

    The Call Stations should be located w ithin easy access to persons needing assistance such as: In all areas of refuge and adjacent to the elevator landings on each floor . • Mounted at a height of between 34 - 48 inches (86 - 121 cm) above the floor . • www.eaton.com...

  • Page 27: Mounting Instructions

    MX16US - FLUSH MOUNTING Ensure that at a minimum, # 10 screws are used to mount the enclosure to the wall. Screws must be secured to studs or equivalent to ensure the enclosure is properly secured to the wall. www.eaton.com...
  • Page 28 . Authorized users should be provided with a key as required . In addition, the panel is fitted with a tamper switch to monitor and log physical access inside the panel . www.eaton.com...

  • Page 29: Nx16Us

    5 . Remove knockouts on the top panel as required . 6 . Keyhole mounting holes are provided for wall mounting as shown in Figure 13 . Secure the unit to the wall using the appropriate mounting hardware required for the wall’s construction . www.eaton.com...

  • Page 30: Wiring

    . Always provide 1/4” separation between wires when routing power limited ote: wires; at a minimum, power-limited wiring must be 1/4” away from any non-power limited wiring . ote: Separate power-limited and non-power limited wiring within the panels . www.eaton.com...
  • Page 31 Wiring Installation and operation manual November 2024 P/N P85899 Figure 14 . MX16US power limited and non-power limited routing Figure 15 . NX16US power limited and non-power limited routing www.eaton.com...

  • Page 32: Ac Mains To Psu

    . 1 . On the MX16US, carefully remove the flexible battery barrier located under the PCBs and set it aside for reinstallation after the batteries are installed and wired . Figure 17 . MX16US shown with battery barrier extruded www.eaton.com...
  • Page 33 . Black wire to the negative (-) terminal of the battery . 5 . On the MX16US, reinstall the battery barrier; ensure no wires are caught between the barrier and the back of the enclosure . Figure 18 . MX16US Battery Connections Figure 19 . NX16US Battery Connections www.eaton.com...
  • Page 34 PSU connectors while the AC power is active as this will damage the equipment . ote: Disconnect the batteries before removing the AC power; always remove the negative terminal Black (-) wire) first . www.eaton.com...

  • Page 35: Call Station Wiring

    Call Station#1 . Refer to Figure 21, Figure 22 and Table 11, Table 12 and Table 13 for wiring Call Stations . Figure 21 . Daisy chain loop for Call Station wiring Figure 22 . Call Station wiring www.eaton.com...
  • Page 36 CS PORT B (J10) Pin-1 - CANH Pin-1 - CANH Pin-2 - CANL Pin-2 - CANL Pin-3 - SHLD Pin-3 - SHLD Pin-4 - No connection Pin-4 - No connection Pin-5 - GND Pin-5 - GND Pin-6 - 24V Pin-6 - 24V www.eaton.com...

  • Page 37: Mx Panel To Nx Panel Wiring

    Refer to Table 5 for panel wiring distance and information . Ensure all wiring complies with local regulations, codes of practice and standards . All network wiring shall be shielded cable . ote: Figure 23 . Daisy chain loop for panel wiring www.eaton.com...
  • Page 38 Installation and operation manual Wiring P/N P85899 November 2024 Figure 24 . Panel to panel port connections Figure 25 . IB-to-MX-to-NX Panel wiring www.eaton.com...
  • Page 39 MX16US (Panel #1) MX CAN Port A & B (J9) CAN Port A (TB 1 CAN Port B Pin-1 CANHA Pin-1 CANH Pin-2 CANLA Pin-2 CANL Pin-3 No connection Pin-4 CANHA Pin-1 CANH Pin-5 CANLA Pin-2 CANL Pin-6 No connection www.eaton.com...

  • Page 40: Mx/Nx Auxiliary Connections

    FAULT relay: normally CLOSED; OPENS on any fault event or trouble condition; • The FAULT relay should be connected to the fire alarm control unit to signal off premise when the VoCALL system is in trouble . Figure 26 . Relay wiring to FACP www.eaton.com...

  • Page 41: Dialer Connections

    . Connect one end of an Ethernet cable to the RJ45 connector on the Dialer labeled Internal Connection (Local) . b . Connect the other end of the Ethernet cable to the RJ45 connector on the top right corner of the Main Board in the MXUS16 . Figure 27 . Dialer Wiring www.eaton.com...

  • Page 42: Operations

    . Press ‘Up’ and ‘Down’ button to select value / option . Press ‘ACCEPT’ again to come out of edit mode Type the menu selection numbers to navigate quicker: • Example: To select menu item 6, press 6 on the keypad and then press ACCEPT www.eaton.com...

  • Page 43: Front Panel Indicators

    LEDs and respective symbols on the MX and NX are the same with one exception; the NX16US panel does not include the Call Indication handset above LED 4 . Figure 29 . MX16US Front Panel Indicators Figure 30 . NX16US Front Panel Indicators www.eaton.com...
  • Page 44 Panel is in Speaker Out mode of conversation with Call Station CALL – Call Station (1-16) Alternate blinking Enable input active / In engineering mode FAULT – Call Station (1-16) - all CALL LEDs (Green) indication on NX panel - all Fault LEDs (Yellow) www.eaton.com...

  • Page 45: Symbols And Descriptions

    . Table 18 . MX 16US LCD Screen calling status symbols Symbol Interpretation Handset off hook Handset on hold Incoming call Call active Outgoing call Call cancel Call is disabled Menu icon Keypad icon Cover open Engineering mode www.eaton.com...

  • Page 46: Audible Indications - Mx Panels

    Failure of system self-diagnosis / internal fault Call Indication Call Button Red – blinking Out-going call / In-coming call / Call on hold. Call Button Green Call is in progress. No call Figure 31 . Call Station Visual LED Indicators www.eaton.com...

  • Page 47: Call Station - Audible Indications

    Panel ID Mute Sounder Enable Input and System Panel Enable - not supported In-Use and Fault Relays Configure SD Card Explorer Activate Azure Speech service up Text-to-Speech operation Set up the Gateway Dialer Programming the Dialer VoIP provider set up www.eaton.com...

  • Page 48: Login To The System

    PIN (999999) and press Select a Panel the ACCEPT button; the screen will open . ote: Each user is required to change the default PIN after the first login; refer to the “Change PIN” section for instructions and requirements . www.eaton.com...
  • Page 49 . Install System Settings 8 . On the screen, select System Settings; the screen will open . System Setting 9 . On the screen: a . Check the box to the right side of the Main Panel selection . www.eaton.com...
  • Page 50 10 . To save changes: a . Press the Back Arrow button; a pop-up will open asking if changes should be saved . Install b . Press the ACCEPT button to save the changes and return to the screen . www.eaton.com...

  • Page 51: Set Display Settings

    . Use Up / Down keys to select the optimum brightness/contrast level . g . Press the check button to ACCEPT the new setting . h . Press the Back Arrow button to save the settings . Screen brightness/contrast will change in real time while updating the value . ote: www.eaton.com...

  • Page 52: Set System Time/Date

    System Time / Date 1 . On the screen, select Date, press the ACCEPT button and the date numerals will be highlighted for change; using the numeral keypad, input the date in the format shown (either MM:DD:YY or DD:MM:YY) . www.eaton.com...

  • Page 53: Set Daylight Saving (Dst)

    Access level 1 – Members of public . Call Stations are readily available for use by members of the general public to initiate or receive a call; passwords are not required . Available functionality - Start and end a call www.eaton.com...
  • Page 54 . The ENGINEER profile requires a 6-digit PIN to access the system controls . The system can store up to two (2) ENGINEER profiles . www.eaton.com...
  • Page 55 Web Server Enable (only for ENGINEER 2 login) • Accepting system faults by ENGINEER would clear the fault from current faults ote: list . It is recommended that faults are accepted by ENGINEER only after they have been corrected . www.eaton.com...

  • Page 56: Configure Access Profiles

    2 . Select the profile to be enabled and press the ACCEPT button . 3 . Scroll to ENABLED and click the check box; press the ACCEPT button and then use the Back arrow button to save the settings . www.eaton.com...
  • Page 57 Enable Web Server Enable access of device/network by a web browser When changing default access rights for any profile, exercise caution . ote: As a best practice to enhance security, ensure minimum rights required are enabled for any user of the system . www.eaton.com...

  • Page 58: Configure Access Rights

    1 . Login with appropriate credentials and go to Manage Users and press ACCEPT . 2 . Select the profile to be configured and press ACCEPT . 3 . Go to Access Rights and press ACCEPT . 4 . Click or unclick the boxes to select/de-select the features for the selected profile . www.eaton.com...

  • Page 59: Changing A Name

    A unique user can be assigned to profiles . 1 . Login with appropriate credentials and go to Manage Users and press ACCEPT . 2 . Select the profile to be configured and press ACCEPT . 3 . Go to Name and then press ACCEPT . www.eaton.com...
  • Page 60 . Press the ACCEPT button to save the name changes; a Settings Saved pop-up will momentarily appear to confirm the new name has been saved . Character set permissible: A-Z, 0-9 and blank . ote: ote: Max character length for the name is 16 characters . www.eaton.com...

  • Page 61: Change Pin

    2 . Select the profile for which PIN is to be changed and press ACCEPT . 3 . Select Change PIN and enter a unique 6-digit PIN in the New PIN line; enter the PIN again in the Confirm PIN line . www.eaton.com...

  • Page 62: Disable Pin

    Prior to disabling the PIN requirement feature, check local regulations and standards in regard to access security. It is highly recommended that a PIN be required for each user; disabling the PIN requirement should be recorded as a deviation to system practices. www.eaton.com...

  • Page 63: Pin Required - Enable/Disable

    Default value of attempts: 5 tries; after 5 tries, the user will be locked out of the system for 10 minutes . Steps to configure login attempts: 1 . Login with appropriate credentials and go to Manage Users and press ACCEPT . 2 . Go to Max Login Attempts and press ACCEPT . www.eaton.com...

  • Page 64: Pin Recovery

    4 . Enter Tech Support’s access code on the PIN Recovery screen and enter a new PIN . ote: While the PIN recovery process is taking place, the system can be used with the existing values for all existing system parameters and calling scenarios . www.eaton.com...

  • Page 65: Configuring The Mx16Us Panel

    2 . On the Install screen, scroll to Call Station Learn and press the ACCEPT button; a confirmation pop-up will open . 3 . On the confirmation pop-up, press the ACCEPT button; the panel will detect the number of Call Stations found in the network and a confirmation pop-up will open . www.eaton.com...
  • Page 66 7 . On the Save Call Stations pop-up, press the ACCEPT button to acknowledge that Call Stations have been learned to the System; the Call Station Learn process is complete and the display will return to the Install screen . www.eaton.com...

  • Page 67: Find And Address Panels

    Find/ Address Panels process must be started again . resolved and then the 4 . If the No Faults pop-up opens, press the ACCEPT button; a Panels Found screen will open identifying the (NX16US) panels found in the system along with their respective addresses . www.eaton.com...

  • Page 68: Configuring The Nx16Us Panel

    Configuring the NX16US Panel 1 . Login as Engineer 2 and navigate to Select a Panel and then scroll to highlight one of the NX panels and press the ACCEPT button; a Logon to NX pop-up will open . www.eaton.com...
  • Page 69 4 . On the screen, scroll down and select Call Station Learn and then press the ACCEPT button . Do you really want to learn the Call Stations 5 . On the confirmation pop-up, press the ACCEPT button . www.eaton.com...
  • Page 70 . Call Station Learn 10 . On the OK confirmation pop-up press the ACCEPT button to learn the Call Stations; the Call Station Learn process is complete and the display Install will return to the screen . www.eaton.com...
  • Page 71 Verify the list of Call Stations match those installed in the System; make a note of unidentified Call Stations for troubleshooting after system configuration is complete . ote: At least one Call Station must be connected to the NX16US panel for the Call Station Learn process to be successful . www.eaton.com...

  • Page 72: System Settings

    Set/modify the selected panel’s ID/dialing number (MX or NX) Mute Sounder When enabled, silences the audible alarm on a selected panel Enable Input Not supported in the VoCALL 16US System System Panel Enable Not supported in the VoCALL 16US System In Use Relay Normally open;...

  • Page 73: Mute Sounder

    . Scroll to Silence Sounder and press the ACCEPT button; when checked, the box to the right of the screen will enable the mute option . Uncheck the box to disable the option . Install b . Use the Back Arrow button to save changes and return to the screen . www.eaton.com...

  • Page 74: Enable Input

    P/N P85899 November 2024 Enable Input Enable Input is a reserve-use option; it is not supported in the VoCALL 16US System . The Input connection allows the system to be in a non-operational mode until it receives an input . Local regulations shall be adhered to when using the Input . The panel is supplied in an operational state .

  • Page 75: Calling Operation

    Call Station and off-premise personnel . Making a call from a Call Station Call Stations can initiate a call by pressing the Call button on the front of the unit . Figure 32 . Call Station Buttons www.eaton.com...

  • Page 76: Receiving A Call At A Call Station

    End Call key on panel . The next call can then be selected from the list using the ACCEPT Call key . www.eaton.com...

  • Page 77: Holding The Call

    1 . Dial the number of the Call Station and press Listen-In to start the call; the CALL LED on the Call Station will illuminate to indicate an active call . 2 . Press Cancel or replace the handset to end the call . www.eaton.com...

  • Page 78: Saving/Restoring A System Configuration

    The current system and the configuration to be restored must be an exact one-to- one replacement of network devices (MX, NX and Call Stations) . An error will be reported if the quantity of devices or types of devices are different from the time the configuration was saved . www.eaton.com...

  • Page 79: Factory Defaults

    3 . Select the parameters to be restored to the default value(s) . 4 . Go to Restore and press the ACCEPT button . 5 . The MX16US will undergo a reboot after parameters are restored to default values . www.eaton.com...

  • Page 80: System Logs

    Hold - start/end Call has been put on hold by panel. Network error On going call ended due to fault with network, audio recovery was not possible. Call Timeout Call from Call Station has not been answered within specified time. www.eaton.com...
  • Page 81 2 . MX16US panel calls CS01; call is ended by the panel . 3 . CS01 calls the MX16US and the call is ended by the Call Station . 4 . MX16US calls CS01; call is ended by the Call Station . www.eaton.com...

  • Page 82: Fault Logs

    . View All Faults (current and resolved) Navigate to Fault Logs; a list of up to 2,000 current and previous faults will be displayed . www.eaton.com...

  • Page 83: Event Log

    The SD Card Explorer application, pre-loaded on the SD card, is provided to ote: enable the user to read the log files on a desktop . The application is stored on the SD card in the RELEASE folder . www.eaton.com...

  • Page 84: Update Software/Update System

    Call Stations closest to the MX16US; once the closest panel and its Call Stations are updated, then move on the next closest NX16US and its Call Stations . Continue until all devices are properly updated . www.eaton.com...

  • Page 85: Sequence Summary For Updating Sw

    If an NX panel is selected (as shown below) the Logon to NX Panel confirmation • screen will open . 9 . When the Logon to NX Panel confirmation pop-up opens press the ACCEPT button; the display will open the User screen; scroll to select Install and press the ACCEPT button again . www.eaton.com...
  • Page 86 If a Panel was selected for update, upon the successful update, the panel • (MX16US and NX16US) will undergo a reboot and the display will return to the Home screen; if a Call Station was selected, no reboot will occur . www.eaton.com...

  • Page 87: Update System

    7 . On the MX16US log into the system as ENGINEER 2; the Select a Panel screen will open; on the Select a Panel screen, scroll to select Panel 1 (MX) and then press the ACCEPT button . www.eaton.com...
  • Page 88 T he system update process will start copying the file to the selected devices . • A pop-up notification will open indicating the Copying file to Panels progress . • 12 . When the file copying is complete, a confirmation pop-up will open; press the ACCEPT button . www.eaton.com...
  • Page 89 Learn as described in the “Call Station Learn” and then perform a System Learn, as described in the “System Learn” section . b . For a Panel update - perform a System Learn, as described in the “System Learn” section . 17 . Verify proper operation of the system . www.eaton.com...

  • Page 90: System Learn

    ACCEPT button again to start the System Learn process . 3 . When the System Learning process is complete, a Panels Found pop-up will identify the number of active panels connected to the MX16US . www.eaton.com...
  • Page 91 7 . When the confirmation pop-up appears, press the ACCEPT button to save the Updating System Information panels; the pop-up will open . When the progress bar indicates the system has updated 100% press the ACCEPT button to return to the Install screen . www.eaton.com...
  • Page 92 Main panel will indicate the location of the loop break condition . Wiring continuity between panels should be checked to correct the fault . 9 . Once all faults are resolved, restart the System Learn process and then verify proper system operation . www.eaton.com...

  • Page 93: Web Server

    1 . Connect an Ethernet cable between the PC/Laptop and the MX16US Ethernet ports . 2 . Set the network values on the PC/Laptop: IP Address to 10 .0 .0 .2 • Subnet mask: 255 .255 .255 .0 • Default gateway: 10 .0 .0 .1 • www.eaton.com...
  • Page 94 . User Name: USER1 b . Password: USER1 6 . After the initial login, use the Change Password option to update the default login User name and password (use upper case letters and numbers only; no special characters) . www.eaton.com...

  • Page 95: Web Server Overview

    Manage Users – Access rights, user parameters for Web Server users . • ote: The Web Serve details and parameters for each User are limited to access of the Web Server only and differ from the MX16US’s User details . www.eaton.com...

  • Page 96: Navigation Pane - Status Option

    Call Stations . The information is displayed based on the row selected on the Status tab or the panel selected from the drop down option at top of the page . ote: Click on Active Faults to open the Active Faults tab . www.eaton.com...

  • Page 97: Navigation Pane - Manage Logs Option

    . Up to 10 log entries can be displayed per page; use the arrows at the bottom of the page to view additional pages . Accept Faults Tab The A cceptFaults tab provides a list of current faults in the system that have not been acknowledged/cleared . www.eaton.com...
  • Page 98 The Fault Log tab provides a historical list of up to 2,000 faults that have occurred in the system . Call Log Tab The Call Log tab provides a historical list of up to 2,000 calls that have occurred in the system . www.eaton.com...
  • Page 99 Web Server Installation and operation manual November 2024 P/N P85899 Event Log Tab The Event Log tab provides a historical list of up to 2,000 events that have occurred in the system . www.eaton.com...

  • Page 100: Navigation Pane - Install Option

    4 . Input or modify any of the selections on the pages . 5 . Click the green check box at the bottom of each page to save changes and press the ACCEPT button to continue if a confirmation pop-up opens . Time / Date Tab www.eaton.com...
  • Page 101 The Dialer tab provides the Administrator to add up to three (3) pre-configured phone numbers along with a test phone number if a test phone is installed in the network . The Dialer can be programmed from either the front panel of the MX or via the Web Server . www.eaton.com...

  • Page 102: Navigation Pane - Manage Users

    It is recommended that the system manager change the default User name and Password for all Users . Users not configured should be disabled and access rights should be updated as needed . ote: The User Name must be in upper case . www.eaton.com...

  • Page 103: Sd Card Explorer

    Configuration tab - provides the ability to select the appropriate System • Configuration file for use when configuring audio location messages . Three (3) tabs for viewing Call, Fault and Event logs . • Two (2) tabs for configuring Text-to-Speech and Dialer Location messages . • www.eaton.com...

  • Page 104: Log Viewer

    SD Card Explorer will have access to the Speech service . The Azure Service key should be kept secure and not shared . ote: If activating a Trial, after the trial period is over, you will lose the ability to activate ote: and operate the T2S utility . www.eaton.com...
  • Page 105 . Click on the blue highlighted Show keys button and securely store the key; the key will need to be input when accessing the SD Card Explorer utility . h . Proceed to the “Run a Sysconfig .Backup” section . www.eaton.com...

  • Page 106: Run A Sysconfig .Backup

    3 . Enter a valid pin on the Pin Required pop up and press the ACCEPT button . The systems original default pin is 999999; all other pins are user defined . ote: 4 . On the Select a Panel screen, scroll to select PANEL 01 and press the ACCEPT button . www.eaton.com...
  • Page 107 . 9 . On the User screen, select Eject SD Card and press the ACCEPT button; remove the SD Card from the MX16US and continue to the “Load the System Config . Backup onto a Laptop” section . www.eaton.com...

  • Page 108: Load The System Config .Backup Onto A Laptop

    5 . Highlight the recently saved cfg file and click the Open button at the bottom of the page; the file will be loaded onto the laptop which activates the Text-to-Speech features and the top box of the Configuration page will identify the loaded cfg file . www.eaton.com...
  • Page 109 User credentials prior to saving the audio files to the SD card for use in the system . Clicking the down arrow on any column on the display page to select a filter; the ote: page will refresh to display the selected filtered results . www.eaton.com...

  • Page 110: Viewing Logs In Sd Card Explorer

    1 . Click on the Text-To-Speech tab on the top menu bar and then click on Call Station Recordings on the navigation panel located on the left-side of the page; the Call Station Recording page will open displaying any Call Stations associated www.eaton.com...

  • Page 111: Add/Modify/Delete A Building Name Or Address

    2 . To modify a building name or address, select the Options tab on the left-side of the page, type the necessary changes in the Building Name or Building Address columns and then click the Save button at the bottom of the page . www.eaton.com...

  • Page 112: Add/Modify/Delete An Introduction Message

    Building Name and Address information will follow the Introduction message . 1 . To add, modify or delete an Introduction message: a . Select the Options tab on the left side of the page, b . Use the mouse and keyboard to highlight the existing message and press www.eaton.com...

  • Page 113: Program A Recording

    . The steps below identify the details necessary to add/edit/delete an audio recording: 1 . Click to highlight one of the existing Call Station recordings . www.eaton.com...
  • Page 114 . e . BUILDING ADDRESS - in the Name column, click the arrow to select an existing building address name from the drop down menu . www.eaton.com...
  • Page 115 SD Card . Once all Call Station’s messages have been added, programmed, tested and saved to the SD Card, click Options on the navigation pane and then click Call Station Recordings to view an updated/refreshed status of Call Station messages . www.eaton.com...

  • Page 116: Delete A Call Station Recording

    Install the SD Card into the MX16US and select Message Play on the Dialer • screen to enable audio messages . ote: During normal operations, when activated, the T2S messages are played from the SD Card installed in the MX16US . www.eaton.com...
  • Page 117 5 . On the User screen, scroll down to the Enable Web Server and check the box on the right side of the selection; press the ACCEPT button to save the setting . 6 . On the Laptop: a . Select the Dialer Location Message tab located on the top right-side of the window . www.eaton.com...
  • Page 118 . Click to select the appropriate Panel folder (reference the serial number of the panel) . e . Click to select any of the Call Stations listed in the panel folder . f . Verify there are two (2) files saved for each Call Station . www.eaton.com...
  • Page 119 8 . Remove the SD Card from the laptop and insert it into SD Card slot located on the lower right-side of the MX16US Mainboard . ote: During normal operations, the SD Card must remain in the MX16US; all recorded messages will be played from the SD Card . www.eaton.com...

  • Page 120: Eaton Ccoe Cybersecurity

    . Eaton is committed to minimizing cybersecurity risks in its products and deploying cybersecurity best practices in its products and solutions, making them more secure, reliable and competitive for customers .
  • Page 121 • Perform periodic account maintenance (remove unused accounts). • Enforce session time-out after a period of inactivity. Logging • Eaton recommends logging all relevant system and application events, including all and Event administrative and maintenance activities. Management •...

  • Page 122: Troubleshooting

    Installation and operation manual APPENDIX 2 P/N P85899 November 2024 APPENDIX 2 Troubleshooting For assistance and technical support contact Eaton Technical Services: 1-800-631-2866 ext . 2 • Email: SupportMVSR-Mail@Eaton .com • Using the Fault Log for Troubleshooting A partial list of Fault Logs are displayed in multiple locations including the MX16US front panel display, Web Server log tabs and the SD Card Explorer log tabs .
  • Page 123 Fault with Ethernet port initialization/ operation. Dialer Dialer not found Dialer has no internet No SIP registration In case of above faults, call Eaton Tech Support . Update Error updating panel Firmware update of panel was unsuccessful. Error updating CS Firmware update of Call Station was unsuccessful.

  • Page 124: Ground Fault

    When running a Sysconfig .Backup, if a pop-up opens and indicates an Audio File Not Found fault, use the arrow and ACCEPT buttons to accept the fault; the Backup can continue because that fault will be resolved when the audio message(s) are programmed . www.eaton.com...

  • Page 125: Psu To Interface Board

    “PSU to Battery” section . In the case where AC power fails, the PSU provides the system with DC Battery • backup to the system along with an AC Fail and Battery Fail alarm . Figure 35 . PSU to Interface Board www.eaton.com...

  • Page 126: Default Pins/Passwords

    Table 26 . Web-Server Default Passwords Access Profile Passwords USER 1 USER1 USER 2 USER2 USER 3 USER3 USER 4 USER4 USER 5 USER5 USER 6 USER6 USER 7 USER7 USER 8 USER8 USER 9 USER9 USER 10 USER10 www.eaton.com...

  • Page 127: Panel/Call Station Detail Form

    Panel #_____________ Panel ID Serial Number Site Name Panel Name Call Call Station Call Station Serial Dial Station Name Location Number Number Number __01 __02 __03 __04 __05 __06 __07 __08 __09 __10 __11 __12 __13 __14 __15 __16 www.eaton.com...

  • Page 128: Main Board To Interface Board Wiring

    Figure 36 . MX16US and NX16US connections COMMUNICATIONS CONNECTIONS - DO NOT INSTALL SHIELD Do not connect the shield terminals when wiring the communications wires between the Mainboard and the Interface board; connecting the shields will disrupt communications . www.eaton.com...

  • Page 129: Gateway Dialer Programming

    4 . On the first login, the user will be required to change default password; passwords must comply with the following: 8 character minimum • At least one uppercase letter • At least one lowercase letter • At least one number • At least one special character @$%*?& • Different than current password • www.eaton.com...

  • Page 130: View And Navigation

    Page - Displays the settings and info for the selected page . • Help - Displays context sensitive help relevant to the selected page . • After changing setting on a page, it is necessary to click the Submit button to ote: save the changes to the Dialer . www.eaton.com...

  • Page 131: Dialer Setup For Vocall 16Us

    Netmask - 255 .255 .255 .0 • 3 . Security Settings Settings are determined by cybersecurity requirements of the installation . Eaton • cybersecurity requires turning off SSH access . If no value is entered for the Web UI Session Timeout it will default to 10 minutes .

  • Page 132: Dialer Configuration

    APPENDIX 6 P/N P85899 November 2024 4 . USB Settings Settings are determined by cybersecurity requirements of the installation . Eaton • cybersecurity requires turning off both USB ports . 5 . NTP Settings Not used by the VoCALL 16US System .

  • Page 133: System Status

    The Updates page provides the ability to upload new firmware version to the Dialer from the PC/laptop . After starting the upload and installation process, it is not recommended to leave the page . Reboot http://10 .0 .0 .100/reboot The Reboot page allows the user to reboot the Dialer . www.eaton.com...
  • Page 134 273 Branch Ave . Long Branch, NJ 07740 eaton .com/Lifesafetysolution © 2024 Eaton Cooper Wheelock, Inc . dba Eaton All Rights Reserved No patent liability is assumed with respect to the use of the information contained herein Eaton is a registered trademark.