Service And Support - Powerware PowerPass 9125 User Manual

Chapter 7

Service and Support

If you have any questions or problems with the UPS, call your Local
Distributor
and ask for a UPS technical representative.
In the United States:
Europe, Middle East, Africa: +44-17 53 608 700
Asia:
Australia:
Please have the following information ready when you call the Help
Desk:
If repair is required, you will be given a Returned Material Authorization
(RMA) Number. This number must appear on the outside of the package
and on the Bill Of Lading (if applicable). Use the original packaging or
request packaging from the Help Desk or distributor. Units damaged in
shipment as a result of improper packaging are not covered under
warranty. A replacement or repair unit will be shipped, freight prepaid
for all warrantied units.
NOTE
available. Call the
Powerware 9125 Two-in-One (5000/6000 VA) PDM User's Guide
®
or the Help Desk at one of the following telephone numbers
Model number
Serial number (located behind the UPS front panel)
Version number (if available)
Date of failure or problem
Symptoms of failure or problem
Customer return address and contact information
For critical applications, immediate replacement may be
Help Desk
1-800-356-5737 or 1-608-565-2100
+852-2830-3030
+61-3-9706-5022
for the dealer or distributor nearest you.
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