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Appendix A. Frequently Asked Questions
1. The remote mouse does not work or is not synchronous.
First, check the VGA connection. Both the B050-000 and the local monitor have to support the same video
resolution. Make sure that your mouse settings match your mouse model, i.e. PS/2 or wheel mouse. The mouse
model has to be set similarly on both the B050-000 and the Operating System you use on your host. In some
circumstances the mouse synchronization process could behave incorrectly, refer to the Section called Mouse,
Keyboard and Video configuration in Chapter 4 for further explanation.
2. The video quality is bad or the picture is grainy.
Enter the Remote Console and press the Auto Adjust button (see the Section called Remote Console Control Bar
in Chapter 5) to adjust the B050-000's video input parameters to the correct values.
3. Login on the B050-000 fails.
Verify both your user login and your password. By default, the user "super" has the password "pass". Moreover,
your web browser has to be configured to accept cookies.
4. The Remote Console window of the B050-000 does not open.
A firewall may prevent the access to the Remote Console. The TCP ports #80 (for HTTP) and #443 (for both
HTTPS and RFB) have to be open (the server providing the firewall has to accept incoming TCP connections on
these ports).
5. Remote console is unable to connect and displays a timeout error.
Have a look on your hardware. If there is a proxy server between the B050-000 and your host, then you may not
be able to transfer the video data using RFB. Establish a direct connection between the B050-000 and the client.
Furthermore, check the settings of the B050-000 and choose a different server port used for RFB transfer. If you
use a firewall then check the according port for accepting connections. You may restrict these connections for the
IP addresses used by the B050-000 and your client.
6. No connection can be established to the B050-000.
Have a look on your hardware. Is the B050-000 attached to a power supply? Verify your network configuration
(IP address, router). You may send a "ping" request to the B050-000 to find out whether the B050-000 is reachable
via network.
7. Special key combinations, e.g. ALT+F2, ALT+F3 are intercepted by the console system and not transmitted to
the host.
You have to define a so-called "Button Key". This can be done in the Remote Console settings (see the Section
called Remote Console Control Bar in Chapter 5). Alternatively you can use the soft keyboard feature (see the
Section called Soft Keyboard in Chapter 5).
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