When Printing Cannot Be Performed - Toshiba e-STUDIO 281C Printing Manual

5. Troubleshooting

When Printing cannot be Performed

NOTE: This problem can arise as the result of a hardware malfunction, a network communica-
tion or configuration problem. Before troubleshooting the client error, ask your adminis-
trator to troubleshoot the hardware or network errors. Those troubleshooting are
described in the Network Administration Guide.
The following checklist helps you identify the source of the error and directs to you
where you can find more information about resolving it.
Client Error for Windows Platform
No
1
2
3
4
Client Error for Macintosh Platform
No
1
Print Job Status Messages
The status and result of the print jobs is indicated as following in the Print Job page in
the Job Status tab and Print Log page in the Logs tab.
Error Code
342
Check...
Have you ever printed success-
fully from this client workstation?
Do you set up the printer driver
other than a SMB connection?
Open TopAccessDocMon and
note the taskbar connection icon
and status bar message. Is this
equipment responding?
Try resubmitting the job. Does
the printer status read "Docu-
ment has printed successfully"?
Check...
Is this equipment you created
selected in the Chooser?
Cause
PM size error
402F
HDD full error
4031
A221 Job canceled
Power failure
A222
Yes No For Instruction, Go To...
Next
Step
Wrong Port"
Next
Step
Job Using SMB"
Next
Responding"
Step
End TopAccessDocMon Mes-
sages/Warning/Errors"
Yes No For Instruction, Go To...
End
Printer on Mac OS 8.6/9.x"
Corrective Action
1200 dpi print jobs cannot be printed without
the optional expansion memory. Send a print
job with a 600 dpi setting.
Delete unnecessary private print jobs and
invalid department print jobs.
(Job was canceled.)
Check if the power cable is connected properly
and it is inserted securely. Check if the power
voltage is unstable.
Printing Guide — When Printing cannot be Performed
P.344 "Driver Mapped to
P.345 "Cannot Print a
P.347 "The Device is Not
P.348 "Cannot Interpret
P.150 "Installing the