When Printing Cannot Be Performed - Toshiba e-Studio 350 Printing Manual

When Printing cannot be Performed

•
NOTE:
The following checklist helps you identify the source of the error and directs to you where you
can find more information about resolving it.
Client Error for Windows Platform
Client Error for Macintosh Platform
Print Job Status Messages
The status and result of the print jobs is indicated as following in the Print Job page in the Job
Status tab and Print Log page in the Logs tab.
352
This problem can arise as the result of a hardware malfunction, a network communi-
cation or configuration problem. Before troubleshooting the client error, ask your
administrator to troubleshoot the hardware or network errors. Those troubleshoot-
ing are described in the Network Administrator's Guide.
No Check...
1 Have you ever printed suc-
cessfully from this client
workstation?
2 Do you set up the printer
driver other than a SMB con-
nection?
3 Open TopAccessDocMon
and note the taskbar connec-
tion icon and status bar mes-
sage. Is this equipment
responding?
4 Try resubmitting the job.
Does the printer status read
"Document has printed suc-
cessfully"?
No Check...
1 Is this equipment you created
selected in the Chooser?
Error Code
PM size error
402F
Print enable error
4030
HDD full error
4031
A221 Job canceled
Yes No
Next Step
Next Step
Next Step
End
Yes No
End
Cause
1200 dpi print jobs cannot be printed
without the optional expansion memory.
Send a print job with a 600 dpi setting.
Please purchase the Printer Kit or Printer/
Scanner Kit if you want to use the print-
ing function.
Delete unnecessary private print jobs and
invalid department print jobs.
(Job was canceled.)
Printing Guide — When Printing cannot be Performed
For Instruction, Go To...
P.355 "Driver Mapped to
Wrong Port"
P.356 "Cannot Print a Job
Using SMB"
P.357 "The Device is Not
Responding"
P.357 "Cannot Interpret
TopAccessDocMon Messages/
Warnings/Errors"
For Instruction, Go To...
P.169 "Installing the Printer
on Mac OS 8.6/9.x"
Corrective Action