Customer Support; Contacting Siemens - Siemens SIMATIC NET RUGGEDCOM RSG2488F Installation Manual

Preface

Customer Support

Customer Support
Customer support is available 24 hours, 7 days a week for all Siemens customers.
For technical support or general information, contact Siemens Customer Support
through any of the following methods:

Contacting Siemens

Address
Siemens AG
Industry Sector
300 Applewood Crescent
Concord, Ontario
Canada, L4K 5C7
vi
Online
Visit http://www.siemens.com/automation/support-request
Support Request (SR) or check on the status of an existing SR.
Telephone
Call a local hotline center to submit a Support Request (SR). To locate a lo-
cal hotline center, visit https://w3.siemens.com/aspa_app/­?lang=en.
Mobile App
Install the Industry Online Support app by Siemens AG on any Android,
Apple iOS or Windows mobile device and be able to:
• Access Siemens' extensive library of support documentation, includ-
ing FAQs and manuals
• Submit SRs or check on the status of an existing SR
• Contact a local Siemens representative from Sales, Technical Support,
Training, etc.
• Ask questions or share knowledge with fellow Siemens customers
and the support community
Telephone
Toll-free: 1 888 264 0006
Tel: +1 905 856 5288
Fax: +1 905 856 1995
to submit a
E-mail
ruggedcom.info.i-i
a@siemens.com
Web
https://www.siemens.com
RUGGEDCOM RSG2488F
Installation Manual, 11/2019, C79000-G8976-1351-05