Upgrade Troubleshooting - THOMSON SpeedTouch 605 User Manual

8.1.3 Upgrade Troubleshooting

Introduction
Upgrade via web pages
E-DOC-CTC-20050429-0104 v1.0
While upgrading your SpeedTouch™ via the Upgrade Wizard on the web pages or on
the Setup CD, you might encounter one of following problems.
One of following messages might appear:
Update from remote server:
Message
Failed to retrieve new software
version from the support site. Try
again later.
Could not install the new software
version. If problem persists, contact
your helpdesk.
Upgrade from PC:
Message
Failed to upload new software
version from your computer. If
problem persists, contact your
helpdesk.
Could not install the new software
version. If problem persists, contact
your helpdesk.
Due to
The file does not exist,
meaning there is no newer
software release.
Loss of connectivity. Try again
later.
An internal error (switchover from
active to passive build failed, out of
disk space,...) occurred. Try again
later. If the problem persists, contact
your helpdesk.
Due to
Loss of connectivity. Try again after
a reboot of your SpeedTouch™.
An internal error (switch over from
active to passive build failed, out of
disk space,...) occurred. Try again
after a reboot of your SpeedTouch™.
If the problem persists, contact your
helpdesk.
Chapter 8
Troubleshooting
195