Warranty Procedures; Imageclass Mf260Dw Series Service Guide For Authorized Service Facilities September - Canon imageCLASS MF269dw Service Manual

IX.

Warranty Procedures

The ECP warranty system includes:
Parts Return Threshold: Defective parts with a dealer cost of $95.00 or more
must be returned to Canon Virginia, Inc. along with a print out of the ECP
warranty claim form. Warranty parts claimed and submitted with a value of
$95.00 or more are put on hold with a status of "Pending Receive" until the part is
received and validated.
Shipping Address for Defective Parts:
Canon Virginia, Inc.
DPIS ASF Warranty
933 Achievement Way
Newport News, VA 23606
Serial Number Validation: The system validates the format of the serial number
based on the model submitted for each claim.
Claim Volume Threshold: The ECP system checks the count of how many
claims are submitted by the ASF within a 30-day period. If the 30-day period
claim count exceeds the claim volume threshold, the claim will not be validated or
accepted.
imageCLASS MF260dw Series Service Guide for Authorized Service Facilities
imageCLASS MF260dw Series Service Guide for Authorized Service Facilities
September 2018
Page 24