Technical Support For The End-User - Canon imageCLASS MF269dw Service Manual

B. Technical Support for the End-User
The first technical support call from the end-user is handled by CITS (Canon
Information Technology Services). The CITS help desk, at 1-800-OK-CANON
(652-2666), is available Monday through Friday, 8 A.M. to 8 P.M. ET (Eastern
Time), except for holidays. The CITS help desk provides the following
support:
•
Answers product related questions.
•
Assists the end-user with pre- and post-sales inquiries.
•
Attempts to resolve hardware, software, and operational problems.
•
Assists the customer with installation and setup.
•
If telephone-based troubleshooting fails to resolve a problem, CITS either
provides the end-user with the contact information of the nearest ASF for
the carry-in service, or processes an exchange service.
Note:
• The CITS help desk times may change without notice.
• The CITS help desk only diagnoses problems with your machine.
imageCLASS MF260dw Series Service Guide for Authorized Service Facilities
imageCLASS MF260dw Series Service Guide for Authorized Service Facilities
September 2018
Page 16