Warranty Compensation Procedures - Canon imageCLASS MF269dw Service Manual

imageCLASS MF260dw Series Service Guide for Authorized Service Facilities
B. Warranty Compensation Procedures
The following procedures are designed to help ASFs receive parts and labor
compensation for repairs performed under the terms and conditions of the
Canon USA limited warranty. To receive warranty compensation during the
warranty period, the customer's product serial number is required. Parts
costing $95.00 or more must be returned to Canon Virginia, Inc. as directed
through the ECP system. ECP can be accessed through the Authorized
Service Facility Support Center's Web site (www.support.cusa.canon.com) in
the WARRANTY section. For access to the ECP warranty processing system,
click on the WARRANTY tab. You are prompted for your User ID and
Password via the CNA (Canon Network Access) screen.
Contact the ECP administrator directly at eclaimadmin@cusa.canon.com to
report problems with the ECP system, or if you experience problems
accessing this site.
Figure 5 — ECP Log In
There is an Electronic Claims Processing User's Guide for Authorized Service
Facilities available online to assist with questions on the ECP system.
All claims must be submitted within thirty (30) days of repair.
imageCLASS MF260dw Series Service Guide for Authorized Service Facilities September 2018
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