Asf Technical Support Offerings; Asf Support; Internet Support - Canon imageCLASS MF269dw Service Manual

VIII.

ASF Technical Support Offerings

A. ASF Support
ASFs can contact the Canon Help Desk at CITS Monday through Friday,
8 A.M. to 8 P.M. ET, except for holidays at 1-866-702-2666. Before contacting
CITS, a technician must exhaust all other resources including the service
manual, and the
their internal service support infrastructure.
Note: The ASF support times may change without notice.
B. Internet Support
The Authorized Service Facility Support Center
Canon USA's Engineering Services and Solutions Division, provides
high-quality support via the Internet.
Canon USA's
designed to give ASFs access to the following technical support information:
•
Notification of new product releases, patches, and technical publications.
•
Read and download online documentation.
•
Warranty Claims Processing: ECP (Electronic Claims Processing)
System.
•
Technical documentation (Service Manuals and Parts Catalogs) and
training information.
For information on how to access the WARRANTY section of the Authorized
Service Facility Support Center, or how to file a claim, see
Compensation Procedures,"
imageCLASS MF260dw Series Service Guide for Authorized Service Facilities
imageCLASS MF260dw Series Service Guide for Authorized Service Facilities
e-Support Center
Authorized Service Facility Support Center
on p. 26.
Web site for technical publications, and
Web site, available from
Web site is
"Warranty
September 2018
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