Ecarepak Extended Service Plan; Purchasing An Ecarepak Extended Service Plan; Registering An Ecarepak Extended Service Plan - Canon imageCLASS MF269dw Service Manual

C. eCarePAK Extended Service Plan
The eCarePAK is a post-warranty extended service plan that can be
purchased in bulk by a reseller or distributor, who then sells the eCarePAK to
its customers.
The eCarePAK Extended Service Plan enables the customer to extend the
service coverage on their Canon product beyond the one (1) year limited
warranty. It provides the customer toll-free telephone support, and if needed,
Exchange Service for their Canon product for the duration of the extended
coverage. A Customer can purchase a 1 to 4 year extended coverage plan for
a total of 5 years of coverage.
Note:
• eCarePAK coverage cannot be extended beyond the original term
purchased.
• The eCarePAK Extended Service Plan must be purchased during the
product warranty period, and goes into effect on the day the original
warranty expires.
• The eCarePAK Extended Service Plan does not include coverage for any
consumables, such as paper.

1. Purchasing an eCarePAK Extended Service Plan

A customer (end-user) can purchase an eCarePAK Extended Service
Plan from the reseller or distributor who sold them the machine. Only a
reseller or distributor can purchase an eCarePAK from Canon.
eCarePAK orders must contain the following information:
• Reseller's e-mail address, name, and address
• Customer's e-mail address, name, and address
• The device's model number, serial number, and purchase date

2. Registering an eCarePAK Extended Service Plan

Canon USA registers each eCarePAK, and provides the customer with the
terms and conditions that pertain to their purchased eCarePAK Extended
Service Plan via U.S. Mail.
Note: Ask any questions about eCarePAKs via e-mail message to
ecarepak_support@cusa.canon.com.
imageCLASS MF260dw Series Service Guide for Authorized Service Facilities
imageCLASS MF260dw Series Service Guide for Authorized Service Facilities
September 2018
Page 19