Table Of Contents - Canon imageCLASS MF269dw Service Manual

I. Product Overview ---------------------------------------------------------------------------------------------- 1
II. Product Configuration, Box Contents, and Monthly Print Volume --------------------------- 2
A. Configuration and eCarePAKs ----------------------------------------------------------------------------------- 2
B. Box Contents ----------------------------------------------------------------------------------------------------------- 4
C. Monthly Print/Copy Volume --------------------------------------------------------------------------------------- 4
III. Service Authorization ----------------------------------------------------------------------------------------- 5
IV. Educational Services ----------------------------------------------------------------------------------------- 5
A. Training Program Overview --------------------------------------------------------------------------------------- 5
B. Certification ------------------------------------------------------------------------------------------------------------- 5
C. Who Should Complete----------------------------------------------------------------------------------------------- 5
D. Prerequisites ------------------------------------------------------------------------------------------------------------ 5
E. Course Format --------------------------------------------------------------------------------------------------------- 6
F. Course Equipment ---------------------------------------------------------------------------------------------------- 6
V. Servicing Notes ------------------------------------------------------------------------------------------------- 7
A. Power and Plug Requirements ----------------------------------------------------------------------------------- 7
B. Installation Space Requirements -------------------------------------------------------------------------------- 8
C. Estimated Installation Time -------------------------------------------------------------------------------------- 10
D. Remote Support Services ----------------------------------------------------------------------------------------- 10
E. Notes on the Wireless LAN --------------------------------------------------------------------------------------- 10
F. Firmware Upgrade --------------------------------------------------------------------------------------------------- 11
1. Upgrading with the UST ---------------------------------------------------------------------------------------- 11
2. Upgrading via the Internet ------------------------------------------------------------------------------------- 11
G. Service Support Tools ---------------------------------------------------------------------------------------------- 12
H. Periodic Replacement Parts -------------------------------------------------------------------------------------- 12
I. Consumables ---------------------------------------------------------------------------------------------------------- 13
J. Consumable Parts --------------------------------------------------------------------------------------------------- 13
K. Soft Counters ---------------------------------------------------------------------------------------------------------- 14
VI. Limited Warranty and Technical Support ----------------------------------------------------------- 15
A. Limited Warranty Conditions ------------------------------------------------------------------------------------ 15
B. Technical Support for the End-User -------------------------------------------------------------------------- 16
1. Carry-In Service--------------------------------------------------------------------------------------------------- 17
2. Exchange Service ------------------------------------------------------------------------------------------------ 17
3. Internet Support --------------------------------------------------------------------------------------------------- 18
C. eCarePAK Extended Service Plan ----------------------------------------------------------------------------- 19
1. Purchasing an eCarePAK Extended Service Plan ------------------------------------------------------ 19
2. Registering an eCarePAK Extended Service Plan ----------------------------------------------------- 19
VII. Authorized Service Facility Program------------------------------------------------------------------ 20
VIII. ASF Technical Support Offerings ---------------------------------------------------------------------- 21
A. ASF Support------------------------------------------------------------------------------------------------------------ 21
B. Internet Support ------------------------------------------------------------------------------------------------------ 21
C. Call Escalation Procedure ---------------------------------------------------------------------------------------- 23
imageCLASS MF260dw Series Service Guide for Authorized Service Facilities
imageCLASS MF260dw Series Service Guide for Authorized Service Facilities
Contents
September 2018
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