Galaxy Control Systems 635 Series Installation/Configuration Manual page 170

Appendix J - Pinging Controller from Server
J – Appendix : Ping Controller from Event Server
 To ping a controller from the Event Server, open a DOS command prompt as shown:
To open a DOS shell:
1. Click [Start] button on
the Windows® Task Bar.
2. Select the 'Run' option.
3. Type "cmd" in the field
provided.
4. Click [OK] button.
Once a DOS Shell opens (see below), you will type the ping command with the IP Address

of your panel.
Syntax is important, so use lower case and put a space between ping and the IP Address.
Example 1 – Ping with Reply – you have successfully reached the panel if you get a reply
 If you get a reply from your IP Address but panel does not connect to Event Server:
1. Verify you programmed the correct Event Server address into the panel. This can be done
by running the ipconfig command at the Event Server and comparing it to what you
programmed into the panel. Use HyperTerminal (Appendix or a Web Browser to check the
panel –see Figure 16 in Chapter 2 ).
2. Verify that port 3001 is set for local and remote ports in the controller (see Ch 2 Step 6).
3. Verify that the Event Server Service is set to use 3001 (see Chapter 3 Figure 34).
4. Verify that the firewall and any other port blocking software is set to allow 3001 (Ch 1
section 1.8 lists the ports that must be open).
 If your ping request timed out, consider the following:
1. Verify you are not making a syntax error when typing your ping command.
2. Verify you are pinging the correct address and that you correctly typed the address
observing address format used at your site.
3. Verify that all firewalls, routers or switches have port 3001 unblocked.
4. Verify the controller programming is correct (refer to Chapter 2 Step-6).
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