Galaxy Control Systems 635 Series Installation/Configuration Manual page 140

 Verify that port blocking/firewall software is setup to accept the following ports
3001, 4003, 4002, 4001, 4000, 5010 as appropriate at each computer running
System Galaxy services. Chapter 1 Sections 1.8 through 1.10 have consolidated
requirements for Networks.
 Verify that any 600-panel encryption appropriately configured (set/not set) to
match the actual 600 panel – if encryption key is not used at the 600-panel then it
should be off at the Event Service. If encryption key is used at the panel then the
encryption password and the key must both match the programming at the Event
Server for the loop in question. This is an all or nothing setting – all panels must have
the same setup or no panels can have encryption.
Remember that encryption settings can interfere with connections between services. These
settings can be resynchronized from the GCS Service Manager Utility.
IMPORTANT: IF you are NOT using encryption between the 600-panel and the Event Service, this
must be disabled in the controller and in the Event Service Configuration screen. If encryption is used
between the panel and the Event Server, then the pass phrases must match (see Chapter 2 Step-6).
NOTE: Sometimes the computer name cannot be resolved at the Communication Server field.
Inserting the raw IP Address into the Loop Properties screen will resolve this.
NOTE: That if the Database Server or the Database Service or the DB Writer Service loose their
connections, the GCS Comm Service will detach itself from the GCS Event Service and
downline Cluster's /Loops. This is intended behavior. Restore Database Server connections to
resume event logging and the software will be able to connect to Loops again.
600-SERIES HARDWARE MANUAL
Trouble Shooting
Chapter-Page 4-5