How And When Do I Purchase Additional Support - IBM Aptiva Handbook

Canada 1-900-565-9 24 hours a day
988
Flat rate
You may call the IBM PC HelpCenter to purchase support
for a single incident or multiple incidents. To purchase
support, refer to"tTo order additional support packages" on
page 2-9.
Single incident
The single call option allows you to pay a flat fee for each
individual problem you need to resolve. This option is
payable only by credit card.
LQFLGHQW SDFN
$3.50 (Canada
currency) per
minute The 3-incident pack allows you to purchase a block of
problem resolutions at a discount from the single incident
price. This option is payable only by credit card. The
3-incident pack expires one year from the date of purchase.
10-incident pack
In the United States and Canada, the 10-incident pack
allows you to purchase a block of problem resolutions at a
discount from the single incident price. This option is
payable only by credit card. The 10-incident pack expires
one year from the date of purchase.
An incident is a request for telephone assistance about a
single question or problem. An incident may involve multiple
conversations or actions which may include (but are not
limited to):
•
your initial request
•
research by IBM
•
a call back from IBM to you
Requests for assistance on multiple questions or problems
will be considered as multiple incidents.

How and when do I purchase additional support?

2-9