IBM Aptiva Handbook page 107

Table 1: Hardware problems (Continued)
If the problem is:
Printer error
If any of these problems continue after taking the actions listed, see "Chapter 2: HelpWare support and services" on
Note:
page 2-1 for information on obtaining service.
10-12 Chapter 10: Diagnosing and recovering from problems
Here's what to do:
1.Make sure the printer is turned on.
2.Make sure the printer cable is correctly and securely connected to the
printer and to the parallel (printer) port on the back of the system unit.
The printer port has this symbol next to it to help you:
3.Make sure the printer power cord is securely connected to an electrical
outlet.
4.Make sure the printer is ready for printing. (If the Ready light is on, but
not flashing, the printer is ready.)
5.Make sure the correct printer driver is selected in the software, if
required. For instructions on selecting a printer driver, see "Getting ready
to print" on page 4-7.
6.Make sure the paper and the cartridge containing the print material (ink,
ribbon, or toner) are loaded correctly.
7.Turn the printer and system unit off, and wait 10 seconds. Now turn the
printer on, and then the system unit.
8.Make sure the On board Parallel Mode option is set properly in the
Integrated Peripherals menu in Setup.
9.Make sure the parallel port Operation Mode parameter is set to a mode
that matches your printer.
10.For additional help, see the user's guide that came with the printer.